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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,279 ratings2,272 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (120)

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Showing 51-60 of 2,272 reviews
Feb 24, 2015
Carla19
1 out of 5 stars review

Bad Odor

I usually buy Kleenex's Everyday tissues and am happy with them. But the store was out of them so I purchased the Ultra Soft ones. They are soft but they are thicker than I would like. My problem is the tissues have a bad odor. The odor is offensive so I won't be using these tissues. Too bad I bought a 4 pack of these stinky tissues. Why would someone make tissues that smell bad?

Review from kleenex.com
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reply from Family Care

Hi, Carla. We definitely don't want our tissues to have a foul odor. This is not normal and we'd like to learn more about your experience. When you have a moment, please reach out to us directly here: http://bit.ly/L5RuXa. Thank you.

Aug 30, 2014
Lena1970
5 out of 5 stars review

Lauren Quartz box

I would love to know what the color information is for the box design. I absolutely love it and want to use the whole design for my bedroom. If your design team doesn't have anything planned for a few days, they can drop by and help. Seriously, I would like to know what the colors are so I can try and match them at the paint store. Finally, please bring back the man size tissues. We loved them and miss them.

Review from kleenex.com
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Mar 31, 2018
disappointed customer
1 out of 5 stars review

Much less soft

I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Your loyalty is valued, but we are disappointed to hear you haven’t been happy recently. Although we have changed the box designs, we haven’t made any changes to the tissues themselves. They should still be the same, soft, durable, 3-ply tissues you’ve grown to love and trust. We want to make sure that your happy and ask that you reach out to us online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can better assist you. We appreciate your time and look forward to speaking with you soon.

Jan 12, 2017
jenc_creative
1 out of 5 stars review

hideous design!!

I have used this product for years + was so relieved when you introduced your previous designs. All of the beige + brown options worked well with my bathroom designs. Subtle, natural + tasteful. Now I refuse to purchase this ridiculous box. I have read your responses about keeping up with design trends. Well I am a Creative Director + can assure you that these belong in the Golden Girls house, circa 1986. Please just revert to what you had. I love your product but not enough to support bad taste. Thank you.

Review from kleenex.com
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reply from Kleenex Brand

We appreciate the time you took to leave your feedback and are disappointed to hear that you are not a fan of our new box designs. Even though the outside of the box has changed, the inside still contain the quality tissues that you have come to depend on. We greatly appreciate your feedback and will be sure to share it with the rest of our Kleenex brand team. If you would like to discuss further, please contact us directly by phone at 1-800-553-3639 Monday through Friday 8am – 4pm Central Time. Thanks!

Jun 21, 2023
Rita L
5 out of 5 stars review

Great tissues…..bad color and print

I love your ultra soft tissues. They are absolutely the best I have ever used. They are strong but also so gentle on a sore nose. But, I will say, I really dislike the new design and colors of the boxes. Please bring back the old design and colors.

Review from kleenex.com
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Jan 12, 2018
Margaret
1 out of 5 stars review

Rough rough rough

What happened to the softness of your tissues. I've purchased your products from Costco for years and was very disappointed with my recent purchase. The tissues are noticeably rough from the first touch out of the box and as you can imagine on my nose. Very disappointed.

Review from kleenex.com
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reply from Kleenex Brand Team

It sounds like you have been a fan for some time now and we appreciate your loyalty. We haven’t made any recent changes to our Kleenex Ultra Soft tissues. They should still be the same thick and soft tissues you know and trust. We’d hate to lose you and ask that you give us a call at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can learn more about your experience and see how we can help. Thanks!

Jul 12, 2024
Smeis
1 out of 5 stars review

TERRIBLE BOX COVER DESIGNS

I totally agree with the recent review by Dawn.  Who on earth chooses the box colors?  What happened to the simple and subtle colors that blend with most decor?  Dawn decided to buy boxes to cover your designs.  I just bought 12 boxes of Puffs and will continue to do that until you make better choices in the box covers.

Review from kleenex.com
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reply from Social Media Team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. Thank you.

Nov 2, 2024
JoeQPublic
1 out of 5 stars review

Good tissue, box to ugly to display.

[This review was collected as part of a promotion.] Great product, ugly box.   We now have cut the bottom out of our old boxes and reuse the old box as the new ones are so awful. Please change thre design soon, it's been over a year of these horrible designs.   Please fire your entire design team and whom ever drugged them when they got approval.

Review from kleenex.com
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Apr 25, 2013
ParrotMommie
5 out of 5 stars review

The softest tissue ever!

I have alergic rhinitis and everytime anything blooms my nose and eyes run. My husband used to joke that we should have bought stock in Kleenix since I cannot go anywhere without a box at my side, in my car, at my desk, at my bedside table, etc. I especially like the Kleenix Ultra Soft because no matter how much my nose runs, it will never get irritated from this wonderfully soft yet absorbant product.

Review from kleenex.com
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Apr 26, 2013
Annableu
5 out of 5 stars review

I should have bought stock....

We use ultra soft Kleenex because it is so soft. I have allergies and keep a box nearby at all times. I also have them in my car and keep Kleenex on-the-go packs in my satchel and nearly every jacket I own. Nothing says, "God bless you." like a Kleenex tissue when offered or received.

Review from kleenex.com
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