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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,279 ratings2,272 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (120)

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Showing 41-50 of 2,272 reviews
Jul 12, 2024
Smeis
1 out of 5 stars review

TERRIBLE BOX COVER DESIGNS

I totally agree with the recent review by Dawn.  Who on earth chooses the box colors?  What happened to the simple and subtle colors that blend with most decor?  Dawn decided to buy boxes to cover your designs.  I just bought 12 boxes of Puffs and will continue to do that until you make better choices in the box covers.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. Thank you.

Nov 15, 2023
Milwaukee
1 out of 5 stars review

I have been using the 120–3 ply for at least 15 years Hate, Hate, Hate the new patterns on the boxes and thinking of now going to a different brand!!! Hate them so much, I refuse to put the boxes in my bathrooms, bedrooms or any other rooms. What were you guys thinking, the new patterns are extremely ugly

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us and I'll be sure to share your message with my team. Thank you.

Mar 12, 2023
product quality
1 out of 5 stars review

disappointed

I have used kleenex brand 3 ply tissue for as long as i can remember, I can't tell you how disappointed I am with your product currently. Your 3 ply now feels like 1 ply. I need 2 tissue now for effectiveness. Not only do I feel the quality has dropped, but you also joined the ban wagon on "shrinkflation". I only get 60 sheets now verses 65. This doesn't leave me too many reasons for continuing with your brand. Sad to say good bye after some 40 years of use.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

We appreciate your loyalty throughout the years. We're sad to hear about what's going on, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can speak to you personally about your experience and try to help. Thank you.

Jul 5, 2024
DAWN
4 out of 5 stars review

Love love love BUT

I love my Kleenex! I will no longer purchase another brand. Now, who on Earth chooses the box colors? I miss the days of a simple, solid color to actually blend with my decor. I'm usually not the type to complain; however, without decent choices, I'm at the point of throwing away money and investing in box covers.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
May 10, 2024
Nat C
1 out of 5 stars review

Quality Downgrade

Kleenex ultra soft have been my go-to tissue for many years. Recently stocked up on the new "colorful" boxes, and to my great disappointment, the tissues seem much thinner and lower quality. What happened??? Very disappointed. First time I had to blow my nose with these for an extended period of time, the skin on my nose got raw.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

We're sad to hear this, Nat, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425j75cB so that we can learn more and try to help. Thank you.

Dec 6, 2016
Jane F
1 out of 5 stars review

box graphics

I have chronic allergies, so I have been pretty dependent on ultra soft Kleenex for years. However, each time you redesign the box graphics, they get worse, in my opinion. You used to have beautiful florals, which I loved. You went to the geometrics, which I was OK with, and at least they came in colors I could use in each room. Your latest box design, just plain ugly, with limited color availabilities that will not look very good in any room in my house. Couldn't you please go back to one of the earlier designs, or make a new one that is at least attractive?

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Hi Jane - Your opinion is very important us, and we have valued you loyalty over the years. Our goal with our new designs was to provide our fans with uplifting and comforting boxes to encourage you to share Kleenex care with those around you. We know how allergies can be a struggle, and our Kleenex Ultra Soft tissues have remained the same soft and thick tissues that you depend on during those tough times. We love hearing our fan's thoughts, and we will certainly be sharing your comments with the rest of our Kleenex brand team. If you would like to discuss our new designs further, , please don't hesitate to contact us at 1-877-904-8482 (Monday through Friday 8:00 am - 4:00 pm Central Time) or online at https://www.kleenex.com/en-us/contact-us. Thanks!

Apr 7, 2015
LauraFitz4
1 out of 5 stars review

Has a funny/moldy smell

This is the first time I ended up buying the "extra soft" version. I saw it in the store, and now that I have an infant, I wanted to be sure to use something that wouldn't be rough on his delicate skin. I used them myself just the other day, and the musty/moldy smell that they have is AWFUL. I can't fathom why a company would approve a product which is something that you literally put right under your nose that has such an off-putting odor.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Thank you for taking the time to review our Ultra Soft tissues, Laura. Since your experience with this product is not typical, our team would like the opportunity to learn more. When you have a moment, please contact us at https://www.kleenex.com/contactus.aspx or by phone at 1-888-955-3363 (Monday through Friday 8:00 am - 4:00 pm CT). Thanks again.

Mar 21, 2023
LouFa
1 out of 5 stars review

Product is not properly stacked in the cube

I really like the product, except that there is a break in the tissue stack. The issue is that you have to have long fingers or really small hands to retrieve the remaining stack of tissues in the box. This is a production issue that can easily be resolved by having a continuous stack in each box. There is no reason to break the stack in the middle. it is irritating to say the least in having to fish out the remining tissues in the box. Please fix your production of filling the tissue boxes.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi LouFa. Thank you for bringing this to our attention. We're sad to hear it though, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can learn more and try to help. Thank you.

Nov 12, 2015
jkags51
1 out of 5 stars review

Foul Odor

I have been buying the Ulta Soft Kleenex for years. I don't know what is up with this foul odor, but the last couple of large bundle packs we have purchased stink! Not sure if it is just those being purchased at the large warehouse clubs, but makes me hesitant to purchase again. You need to find the problem and fix it!

Review from kleenex.com
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reply from Family Care

Thank you for taking the time to write us a review, Jkags51. We are disappointed to hear about your latest experience. An odor like you have described is not typical with this product and we would like the opportunity to learn more about your purchase. At this time, we ask that you reach out to our Consumer Care Team online at https://www.kleenex.com/contactus.aspx or by phone at 888-955-3363 (Monday through Friday, 8am - 4pm CT). Have a great day!

Mar 3, 2026
DesireeH
5 out of 5 stars review

No. 1 Staple

These are one of those things that you just always have on you. In your car, in your purse, diaper bag, maybe even your pocket. They have helped me so much even with things you wouldn't think. Spilled drinks, no toilet paper in the public restroom but you already went pee, dab on makeup remover to remove a lip stick or eye liner. They are truly a staple

Review from influenster.com
Helpful?3IQMXFX9J10G20080310504