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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,313 ratings2,278 reviews
  1. 5 stars75% (1,728)
  2. 4 stars13% (310)
  3. 3 stars4% (96)
  4. 2 stars3% (58)
  5. 1 star5% (121)

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Showing 21-30 of 2,278 reviews
Sep 9, 2024
Reviewer name: Dvorah
1 out of 5 stars
1 out of 5 stars review

Terrible Box Designs. Garish!

I have been only buying Kleenex Ultra Soft for years. The tissues are great, but these new box designs are just too much to have around the house. If I were still teaching young children, these designs would be perfect for the classroom. For my home, I want something pretty and elegant. The designs before the change were the nicest. Until there are pretty, elegant designs again, I'm buying another brand.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. Thank you.

Sep 1, 2016
Reviewer name: gijill
4 out of 5 stars
4 out of 5 stars review

Need more tasteful box designs and colors

When shopping for Ultra soft Kleenex I search through the mountains of blue and orange boxes to find the three tasteful brown or gray boxes. I will go to multiple stores if necessary to find the more subdued colors. I like the product, but the color choices are horrible.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

We appreciate you sharing your review with us! Occasionally, we will update the graphic on our Kleenex tissue boxes to better align with today's design insights and stay up to date with current trends. We do appreciate your feedback and will share it with the Kleenex brand team. Thank you for being a fan.

Feb 24, 2015
Reviewer name: Carla19
1 out of 5 stars
1 out of 5 stars review

Bad Odor

I usually buy Kleenex's Everyday tissues and am happy with them. But the store was out of them so I purchased the Ultra Soft ones. They are soft but they are thicker than I would like. My problem is the tissues have a bad odor. The odor is offensive so I won't be using these tissues. Too bad I bought a 4 pack of these stinky tissues. Why would someone make tissues that smell bad?

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Hi, Carla. We definitely don't want our tissues to have a foul odor. This is not normal and we'd like to learn more about your experience. When you have a moment, please reach out to us directly here: http://bit.ly/L5RuXa. Thank you.

Oct 3, 2013
Reviewer name: Brian313
5 out of 5 stars
5 out of 5 stars review

Best Tissue Ever

Kleenex Ultra Soft is an allergy sufferers dream come true. I can actually sneeze and blow my nose into the same tissue without having it shred or leak onto my hands. The softness actually rivals a cloth handkerchief! If you need a great tissue, look no further than Kleenex Ultra Soft.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Jan 12, 2018
Reviewer name: Margaret
1 out of 5 stars
1 out of 5 stars review

Rough rough rough

What happened to the softness of your tissues. I've purchased your products from Costco for years and was very disappointed with my recent purchase. The tissues are noticeably rough from the first touch out of the box and as you can imagine on my nose. Very disappointed.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

It sounds like you have been a fan for some time now and we appreciate your loyalty. We haven’t made any recent changes to our Kleenex Ultra Soft tissues. They should still be the same thick and soft tissues you know and trust. We’d hate to lose you and ask that you give us a call at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can learn more about your experience and see how we can help. Thanks!

Nov 22, 2013
Reviewer name: LT4025
3 out of 5 stars
3 out of 5 stars review

What happened to my favorite tissue?

Kleenex Ultra Soft Tissues are the only tissues I buy, and I recommend them to everyone. HOWEVER, it seems like Kleenex has changed them. The last two boxes I opened had tissues in them that aren't nearly as soft as my beloved tissues of the past. I'm extremely displeased because I typically buy 4-6 boxes at a time so I have a cabinet full of tissues I won't use. PLEASE, KC, bring back my Ultra Softs, or I'll be forced to try Puff's Ultra Soft & Strong and you will likely lose a long-time loyal consumer.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Jun 1, 2023
Reviewer name: MJ81
1 out of 5 stars
1 out of 5 stars review

Horrific New Box Designs & Poor Quality

Absolutely horrific box designs. Please fire your designer. Your new box designs are UGLY. I will be returning my 4-pack to the store, as I refuse to put anything that ugly in my house. I cannot possibly imagine these going with anyones decor. Between the horrid boxes and the tissues not being as soft or strong as they used to be, I'm done with the Kleenex brand entirely.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We're sad to hear this, because we always want you to be happy with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so that we can learn more and try to help. Thank you.

Mar 12, 2023
Reviewer name: product quality
1 out of 5 stars
1 out of 5 stars review

disappointed

I have used kleenex brand 3 ply tissue for as long as i can remember, I can't tell you how disappointed I am with your product currently. Your 3 ply now feels like 1 ply. I need 2 tissue now for effectiveness. Not only do I feel the quality has dropped, but you also joined the ban wagon on "shrinkflation". I only get 60 sheets now verses 65. This doesn't leave me too many reasons for continuing with your brand. Sad to say good bye after some 40 years of use.

Review from kleenex.com
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reply from Kimberly Clark

We appreciate your loyalty throughout the years. We're sad to hear about what's going on, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can speak to you personally about your experience and try to help. Thank you.

Nov 2, 2024
Reviewer name: JoeQPublic
1 out of 5 stars
1 out of 5 stars review

Good tissue, box to ugly to display.

[This review was collected as part of a promotion.] Great product, ugly box.   We now have cut the bottom out of our old boxes and reuse the old box as the new ones are so awful. Please change thre design soon, it's been over a year of these horrible designs.   Please fire your entire design team and whom ever drugged them when they got approval.

Review from kleenex.com
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Aug 29, 2023
Reviewer name: Missewe
2 out of 5 stars
2 out of 5 stars review

Bring back the old designs..

I agree...as a 40+ year consumer ... love your Kleenex brand and your product is great but the boxes are poor..... and I refuse to buy your latest box designs... they do not go with any decor and the prints are to bright and loud! Please bring back your pastel and soft colors of your previous design... I also don't care for inspirations boxes as decor either. sorry.. I am buying others for now...

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi Missewe. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.