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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,279 ratings2,272 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (120)

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Showing 11-20 of 2,272 reviews
Jan 12, 2017
jenc_creative
1 out of 5 stars review

hideous design!!

I have used this product for years + was so relieved when you introduced your previous designs. All of the beige + brown options worked well with my bathroom designs. Subtle, natural + tasteful. Now I refuse to purchase this ridiculous box. I have read your responses about keeping up with design trends. Well I am a Creative Director + can assure you that these belong in the Golden Girls house, circa 1986. Please just revert to what you had. I love your product but not enough to support bad taste. Thank you.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We appreciate the time you took to leave your feedback and are disappointed to hear that you are not a fan of our new box designs. Even though the outside of the box has changed, the inside still contain the quality tissues that you have come to depend on. We greatly appreciate your feedback and will be sure to share it with the rest of our Kleenex brand team. If you would like to discuss further, please contact us directly by phone at 1-800-553-3639 Monday through Friday 8am – 4pm Central Time. Thanks!

Oct 3, 2024
Mabb
3 out of 5 stars review

UGLY BOXES

The tissue could be softer. The boxes are hideous!!   How about solid white or grey?   I don't want the focal point of my bathroom to be an ugly tissue box.  A  solid white or grey will reduce your cost and reduce the cringe factor. Thanks for considering an alternative!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

Hey there. We appreciate your thoughts on the new designs. We'll take it into consideration for future updates. Thank you for reaching out.

Feb 3, 2014
autobahnlady
1 out of 5 stars review

These are disgusting!

I have always used Kleenex brand tissue. I buy them by the case. I opened up a box from the most recent case and the smell was horrible! I thought it may have been a bad box. I opened up one from the bottom of the case and it had the same smell. Letting the opened boxes sit overnight did not help. When you hold a sheet up to your nose the odor is disgusting. I contacted my supplier and was informed they recently have had numerous complaints regarding the Kleenex brand. I returned the case and replaced it with another brand. I am done with Kleenex!

Review from kleenex.com
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reply from Family Care

Hi autobahnlady – There definitely should not be an odor like you've described! We’d like to hear from you and learn more about your experience. Please reach our team directly by phone at 1-888-955-3363, Monday through Friday, from 8:00 a.m. to 4:00 p.m. CT.

May 1, 2014
Discerning
2 out of 5 stars review

SMELLS BAD

Now I have to say that I don't know if my wife bought the ultra-soft or the everyday facial tissue. What I do know is that the product smells bad, like bad cardboard and bad paper. It has a very strong cardboard and bad paper smell. I have a real problem putting the tissues near my face and especially blowing my nose. the odor is offensive. I thought to myself - did I get one bad box- but from what I have been reading- this appears to be a WIDESPREAD PROBLEM. Wether it is the ultra soft or the everyday tissue- no facial tissue should smell like that.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

We are sorry to hear about your recent experience with our Kleenex Ultra Soft tissues. There should not be an offensive odor to them, and we would like to know why. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thanks for sharing your feedback.

Aug 29, 2023
Missewe
2 out of 5 stars review

Bring back the old designs..

I agree...as a 40+ year consumer ... love your Kleenex brand and your product is great but the boxes are poor..... and I refuse to buy your latest box designs... they do not go with any decor and the prints are to bright and loud! Please bring back your pastel and soft colors of your previous design... I also don't care for inspirations boxes as decor either. sorry.. I am buying others for now...

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi Missewe. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.

Nov 13, 2013
Grammafe
1 out of 5 stars review

Very soft but not absorbent enough.

I have allergies and use a great many tissues. At 83, I used Kleenex tissues when the color on the box indicated the color of the tissue. I decided to try the Ultra Soft and I am sorry to say, I was terribly disappointed. (I need to put this delicately) The surface of the Ultra Soft tissue is so soft that, unless it is really cold in the room, the snot slides right off the tissue and leaves traces on my nose, think snail trail. There are not enough tissues in the box to accommodate this affliction. Will go back to the regular Kleenex family size, not so ultra. tissues.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Mar 31, 2018
disappointed customer
1 out of 5 stars review

Much less soft

I too have been a loyal customer for years. The product softness has significantly decreased. It is now rough. If Kleenex is being honest and has not changed their formula and process, then their supplier of raw materials is different or has changed. Fix this please.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Your loyalty is valued, but we are disappointed to hear you haven’t been happy recently. Although we have changed the box designs, we haven’t made any changes to the tissues themselves. They should still be the same, soft, durable, 3-ply tissues you’ve grown to love and trust. We want to make sure that your happy and ask that you reach out to us online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday 7:30 a.m. – 7:00 p.m.) so we can better assist you. We appreciate your time and look forward to speaking with you soon.

Oct 17, 2024
Rach
1 out of 5 stars review

Ugly box design

The new design is so loud. It stands out like a centerpiece in a bad way. Matches nothing in my house because my home is shockingly not jungle themed. Switched to target up and up brand for now as they have muted colors. I don't need my tissues to have more personality than me.

Review from kleenex.com
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reply from social media team

Hey there! We appreciate your thoughts on the new designs. We'll take it into consideration for future updates. Thank you for reaching out.

Jul 6, 2023
Not happy
1 out of 5 stars review

Yuck! Worst colors and prints ever!

Can you make the packages any uglier?? They've been bad lately, but the newest ones are horrible! Why do you think anyone wants to place these out in their rooms? Lime green? Hot pink? No one has these colors in their decor! Purple has been bad enough. Now I have to try and hide these new colors. Yuck! Please, please try nice, soft neutral tones.

Review from kleenex.com
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reply from Kimberly Clark

Hi there. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.​

Feb 14, 2026
YanetB
5 out of 5 stars review

Definitely a staple in our daily routine

As a mom of daughters with allergies, finding something that is truly soft and effective is very important to me. These Kleenex tissues (3 packs of 10) have been such a relief in our daily routine. They're gentle on their skin and don't irritate their noses even when they use them constantly. I also love the convenient size — it's perfect to keep in my purse, their backpacks, or the car. It's the little things that make a big difference when you have kids with allergies. I would definitely repurchase.

Review from influenster.com
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