Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
Back to item details
4.5 out of 5 stars
stars
2,313 ratings2,278 reviews
  1. 5 stars75% (1,728)
  2. 4 stars13% (310)
  3. 3 stars4% (96)
  4. 2 stars3% (58)
  5. 1 star5% (121)

Member photos

  • +308 images
Sort by |
Showing 191-200 of 2,278 reviews
May 3, 2024
Reviewer name: NanRae
2 out of 5 stars
2 out of 5 stars review

Quality of Kleenex tissue

I've been buying your product for years. My last purchase was disappointing. Your claim of 3 ply needs to be removed. You cheapen up what I always considered above the rest and onto of that increased the price. When are profits for shareholder enough? I'll be looking for a new brand.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Nov 18, 2015
Reviewer name: tomgrob
2 out of 5 stars
2 out of 5 stars review

Pop up issues

For the most part this is a good product as a tissue but the packaging has a real problem. When first opened it is very difficult to get the tissue started and you end up wasting the first 3 to 5 as they come out all bunched up and then you have to try to pull them apart to use 1. The plastic at the top also has issues as it will pull right off with the initial attempt This really needs to be looked at. I rated this as I would recommend but only because they are better feeling than the others

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Hi Tom! Thanks for taking the time to leave a review. We are happy to hear that you are loyal to our brand and want you to know what you’re experience is not typical of this product. When you have the time, please contact our Consumer Care team at: http://spr.ly/6182BKRFM or by phone at: 1-888-955-3363 Monday-Friday 8:00 am-4:00 pm CST. Have a great day!

Oct 21, 2019
Reviewer name: Lois50
2 out of 5 stars
2 out of 5 stars review

Ultra Soft not soft anymore!

I had an older box of Ultra Soft tissues and a brand new box. Finished using the older box and immediately felt the difference with the new box..... used both within minutes off each other. There is a big difference in softness. If, as you claim, nothing changed, then perhaps the tissues are being packed in the wrong boxes, as their was a big difference in softness. I used Ultra Soft for years and years because of the softness. These feel like the regular Kleenex and not the Ultra Soft, as they are supposed to be. I hope you will listen to your customers and correct this problem.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Thanks for taking the time to share. As a fan of our products, you know we take our quality seriously and what you're describing doesn't sound right. Please take a moment to reach out to us directly so we can learn more, https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 8:00am – 5:00pm CST. Thank you!

Dec 22, 2016
Reviewer name: Peewee
3 out of 5 stars
3 out of 5 stars review

You've changed!

New look and changed quality?! Not as soft :( Go back!!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Thank you so much for the honest review! We are disappointed to hear that your recent experience wasn't as pleasant as we expect. Even though we will occasionally change the graphics on our boxes to stay up to date with current trends, our Kleenex tissues should still provide you the same dependable soft quality tissue you have grown to love. Since this is not a typical experience for our Kleenex products, we would love to speak with your personally to learn more. When you have some time, please contact our Consumer Care Team at at 1-877-904-8482 (Monday through Friday 8:00 am - 4:00 pm Central Time) or online at https://www.kleenex.com/en-us/contact-us. We look forward to hearing from you!

Jul 9, 2014
Reviewer name: Sally
5 out of 5 stars
5 out of 5 stars review

Only brand we use

Kleenex Ultra Soft are the ONLY tissues we buy! Soft, strong, everything required of a tissue!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
May 4, 2024
Reviewer name: Frank
4 out of 5 stars
4 out of 5 stars review

Good tissues, don't like the new packaging.

The tissues are good. We don't like the new boxes (design).

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
May 4, 2014
Reviewer name: freshbrowneggs
1 out of 5 stars
1 out of 5 stars review

New Box Patterns

Absolutely hate the new box colors and patterns. They don't go with anything!!! Horrible!!!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Hi freshbrowneggs. We do change our designs periodically and hope you can find a design that fits with your decor. Please follow this link to find our current Kleenex Ultra Soft designs: https://www.kleenex.com/UltraSoft.aspx. We value you as a consumer and will pass your feedback on to the rest of our team. Thank you for reaching out!

May 18, 2023
Reviewer name: Ann9
1 out of 5 stars
1 out of 5 stars review

Unattractive design

Very unattractive boxes, you've made me a Puffs customer

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

We understand that the new designs may not be everyone's cup of tea. We value your feedback and will take it into account for future updates.

Nov 9, 2014
Reviewer name: momaw
5 out of 5 stars
5 out of 5 stars review

Love these

Even with a bad cold and constantly blowing and wiping my nose, it doesn't get red and sore. Yeah!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Hi, Momaw! We're glad you are enjoying Kleenex Ultra Soft tissues! Thanks for the review!

Jul 7, 2023
Reviewer name: Noel
1 out of 5 stars
1 out of 5 stars review

Ugly boxes

New box patterns are ugly. The colors are too bright and they don't look good in my house.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi Noel. We understand that the new designs may not be everyone's cup of tea, and we appreciate your thoughts. Please know we'll take it into consideration for future updates.​