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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,313 ratings2,278 reviews
  1. 5 stars75% (1,728)
  2. 4 stars13% (310)
  3. 3 stars4% (96)
  4. 2 stars3% (58)
  5. 1 star5% (121)

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Showing 181-190 of 2,278 reviews
Aug 26, 2021
Reviewer name: trish0729
1 out of 5 stars
1 out of 5 stars review

Really???

I recently purchased the 12 cube boxes package. I see some of the boxes are telling me I can be anything, get crafty do this do that. .. Just stop it. I don't need my kleenex boxes being woke. Its tissues, I want boxes that are colorful, pretty,seasonal etc.. I don't want my tissues preaching to me or anyone who comes into my home..

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We appreciate that you've shared your thoughts with us, and we'll be sure to share your review with the rest of our team.

Dec 26, 2021
Reviewer name: Louann52
2 out of 5 stars
2 out of 5 stars review

Not as good as they used to be

For the past year and a half Kleenex has not been to good. They are not soft at all regardless of which type I buy. Also I've noticed that I can buy multiple of same formula yet no two boxes are the same. I keep a box within reach in every room but I guess I'm going to try other brands now. Wish these were still what they used to be.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

We're sad to hear this, Louann52, because we haven't made any changes to our facial tissues, so they should be the ones you've come to know and love. If you want to talk to us more about your experience, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so that we can learn more and try to help. Thank you.

Jul 16, 2016
Reviewer name: bill
4 out of 5 stars
4 out of 5 stars review

one complaint

[This review was collected as part of a promotion.] Both my wife and I have allergies and we use a box a day. With your 184 count we have no problems , but the 160 count thick absorbent sometimes has a scent to it that actually irritates me to the point of sneezing, and if I wipe my eyes with them it will actually irritate them to the point of tears.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

Hi, Bill. We understand your concern and appreciate you bringing this to our attention.  A scent as you have described is not normal for our product and the safety and comfort of our customers is very important to us. Working together with our consumers is one way for us to provide the highest quality product possible, and we’d love the opportunity to learn a bit more about your purchase. At your convenience, please reach out to a member of our Consumer Care team here, https://www.kleenex.com/contactus.aspx or by phone at 1-888-955-3363 (Monday - Friday, 8am - 4pm CT). Thank you.

Mar 13, 2024
Reviewer name: niecee51
2 out of 5 stars
2 out of 5 stars review

Quality control?

I have bought Kleenex brand tissues for 60+ years. Never had a problem with them, until recently. The boxes come unglued, when you need one tissue, you get 4-5, because the perforation isn't complete. The design is horrible, as are the colors They don't display very well. I can't imagine too many people have decor to go with the design of these boxes.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

Thanks for being a fan of ours. We're disappointed to hear this though, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6426kuKra, or PM us M-F 8am-9pm CT when you have a chance so that we can learn more and try to help. Thank you.

Jun 26, 2022
Reviewer name: Nancy LM
1 out of 5 stars
1 out of 5 stars review

Tissues stick together

I opened a box of your tissues. They stick together, so when you try to take just one, 3 come out! This continues through at least 1/2 of the box. I noticed there is an attachment to the next tissue. So, I bought a box of Puff tissues, and they don't clump together!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Jan 19, 2019
Reviewer name: SunnyGirl
4 out of 5 stars
4 out of 5 stars review

Ugly box designs

What happened to the lovely boxes you used to have? Seems now they just keep getting worse. Why different patterns on each side? Why not same all the way around the box? The only way I can continue using this product is to go out and buy holders to hide the horrible boxes! They stand out like a sore thumb no matter what room I put them in.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Oh no, we're bummed to hear you aren't loving our current designs! We are always changing them and keeping them varied, and we love hearing your feedback. We'll be sure to pass it along to our team.

Sep 26, 2016
Reviewer name: quality conscious mom
1 out of 5 stars
1 out of 5 stars review

no comparison to the previous 'ultra soft/doux'

I do not like the new ultra soft tissues because the tissues are smaller in size, they have a thinner ply, and the count is much less!! Instead of making something cheaper and of less quality why not just keep the ultra soft/doux and raise the price????

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

Hello and thank you for taking the time to write a review! We understand your concern, and want to assure you there has not been any recent changes to this product. Since your experience is not a typical one, we would like to learn more. At your convenience, please reach out to a member of our Consumer Care team at https://www.kleenex.com/contactus.aspx or by phone at 1-888-955-3363 (Monday - Friday, 8am - 4pm CT). Thank you.

Oct 19, 2017
Reviewer name: Amebasilio9
5 out of 5 stars
5 out of 5 stars review

Amazing for my nose

[This review was collected as part of a promotion.] My kids and I never had allergies until we moved to Texas. Allergy season is in full swing and I can not believe how amazing Kleenex Ultra soft have been for our noses. No more sore noses for us and just in time to save us this allergy season. Perfect for the whole family. I love how soft the tissues are and the box does not take up much room. The box is very stylish and can go great in any room like our living room. So glad I was able to try out Kleenex Ultra Soft. I received this product for free.

Review from Ripple Street
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

We're glad to hear these worked well for you. Take care! :)

Jan 22, 2016
Reviewer name: Joan
2 out of 5 stars
2 out of 5 stars review

RE: Your new box GRAPHIC ART

I want to tell you how very disappointed I am since you have stopped manufacturing the gorgeous package designs I am so fond of using as a decorative accent . Although I appreciate the fact that you are using recycled paper, the art is gone, the surface tactile quality is gone, the oval high gloss and reflective holiday designs are gone. Why? too much $$ for us, or more profit for you? There is an audience of shoppers who have paid and would continue to pay for quality and beauty. Your last several months products are UGLY, boring, tacky and is making me look elsewhere.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Hi Joan! We appreciate your feedback regarding the Kleenex Tissue box designs. Periodically, we like to change the graphics on our boxes to give them a fresh new look. Be sure to check our website frequently, so you can keep up to date on all of our new styles. Thank you so much for sharing your thoughts with us and we hope to keep you in the Kleenex family!

Oct 7, 2016
Reviewer name: Heart mom 22
5 out of 5 stars
5 out of 5 stars review

Kleenex is always my first choice

I love Kleenex brand tissues, always have. I wonder how many more people would buy your product vs. the store brand if your boxes were raising awareness for a cause. My daughter has a complex congenital heart defect and I would love to have a tissue box for CHD awareness with hearts all over it. Congenital heart disease kills twice as many children than ALL forms of pediatric cancer combined each year, yet we only get a fraction of the money for research. We need a cure! We need it now! I would love it if you could design a box for this upcoming February as it is CHD awareness month.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

We're glad they're working so well for you, Laurie!