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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,280 ratings2,273 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (121)

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Showing 171-180 of 2,273 reviews
Mar 25, 2018
Rudy
2 out of 5 stars review

Not so soft

I have been a 20 year+ loyal Kleenex buyer because I have year-round allergies. The Ultra Soft Doux we're the best. For some months now, I have noticed the Ultra Soft product line is much rougher. I was happy to find a good box recently and realized that it was just because it was an older one at the bottom of my storage cabinet. Something changed!! Now buying Puffs but don't really like them much either.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We're glad you reached out. This doesn't sound right - as these are our softest tissue. Let's chat about this more so we can see what happened. Please give us a call when you have a moment at 800-553-3639, Monday through Friday 7:30 a.m. – 7:00 p.m. Central Time. Thank you!

Oct 19, 2017
Amebasilio9
5 out of 5 stars review

Amazing for my nose

[This review was collected as part of a promotion.] My kids and I never had allergies until we moved to Texas. Allergy season is in full swing and I can not believe how amazing Kleenex Ultra soft have been for our noses. No more sore noses for us and just in time to save us this allergy season. Perfect for the whole family. I love how soft the tissues are and the box does not take up much room. The box is very stylish and can go great in any room like our living room. So glad I was able to try out Kleenex Ultra Soft. I received this product for free.

Review from Ripple Street
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

We're glad to hear these worked well for you. Take care! :)

Apr 23, 2020
no one
5 out of 5 stars review

one of the best choices

cant find it anywhere on ship to home or grocery pickup.. kleenex flat box ultra soft must be super popular..the lotion ones are nice too if nose is sore.. why cant these be shipped to home for safety reasons? I like many others just cant take the chance going into public craziness right now.. covid is serious.. be part of solution to stay at home instead of forced into store insanity..please.. i be happy even with ugly boxes right now..return ship to home..all retailers ..thankss

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Mar 14, 2022
LaB1
3 out of 5 stars review

Something has changed

I have used Kleenex ultra soft for years. This is the only brand that I would use. However, I have noticed a big change on the softness. It has more of a rough texture that I do not like. I wonder if the company is cutting corners and not producing the same quality.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi LaB1, We want to make sure you have a great Kleenex Brand product and experience. Please consider sharing more details about this with our team at 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you.

Mar 11, 2017
Kitty41319
5 out of 5 stars review

Ultra soft...the only way to go!!!

I have been using ULTRA SOFT Kleenex for quite some time...with very good reasons...and results!! Besides being a blessing for a nose that suffers from chronic sinusitis, I wear contact lenses. Ultra soft Kleenex has less fibers that come off and into the air when used, thus cutting down on eye irritation. I always feel the difference when I don't have one handy when needed, and have to use something else that DOES cause said irritation!!!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

You know we are always here for you!

Oct 27, 2016
JoeE
1 out of 5 stars review

Chunks of paper (lint).

My wife used one of the tissues to blow her nose. While doing so she inhaled a large chunk of fuzzy lint. The episode lasted several minutes, blocking her airway, causing her to choke, and cough up several chunks as it broke up in her throat. I just needed a tissue and experienced the same lint fortunately I didn't inhale it as my wife did. Just letting you know so you can correct the problem. There is no product code or date on the box or I would give it to you.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

Hi, Joe. We understand your concern and appreciate you bringing this to our attention. Nothing is more important to us than the health and comfort of our consumers. As with any airborne particles, breathing the dust may produce a sneezing or coughing reaction, and we’re sorry to hear you and your wife had this experience. Although the fibers occur naturally in the paper-making process, we take extensive measures to keep the amount of lint as low as possible. We assure you excessive lint is not typical. Working together with our consumers is one way for us to provide the highest quality product possible, and we’d love the opportunity to learn a bit more about your purchase. At your convenience, please reach out to a senior member of our Consumer Care team by phone at (877) 424-4543 (Monday - Friday, 8am - 4pm CT). Thank you.

Nov 8, 2022
Annette
2 out of 5 stars review

Has Been My Go To Tissue

I always purchase Kleenex “non-lotion” tissues which is now available where I shop as “ultra soft”. I buy the tissues on a regular basis because I have serious, recurring nosebleeds. The last few boxes I have purchased have tissues that smell very strongly of chemicals to the point of giving me a headache. I'd like to know what the chemicals are that I'm breathing in by using these tissues. The only reason there is 2 stars is because the tissues have been good in the past.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

That's really strange, Annette. Sometimes odors can be absorbed in tissues, but it's never the experience we want you to have with our products. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, so it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can try to help. Thank you.

Jan 22, 2016
Joan
2 out of 5 stars review

RE: Your new box GRAPHIC ART

I want to tell you how very disappointed I am since you have stopped manufacturing the gorgeous package designs I am so fond of using as a decorative accent . Although I appreciate the fact that you are using recycled paper, the art is gone, the surface tactile quality is gone, the oval high gloss and reflective holiday designs are gone. Why? too much $$ for us, or more profit for you? There is an audience of shoppers who have paid and would continue to pay for quality and beauty. Your last several months products are UGLY, boring, tacky and is making me look elsewhere.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Hi Joan! We appreciate your feedback regarding the Kleenex Tissue box designs. Periodically, we like to change the graphics on our boxes to give them a fresh new look. Be sure to check our website frequently, so you can keep up to date on all of our new styles. Thank you so much for sharing your thoughts with us and we hope to keep you in the Kleenex family!

Oct 7, 2016
Heart mom 22
5 out of 5 stars review

Kleenex is always my first choice

I love Kleenex brand tissues, always have. I wonder how many more people would buy your product vs. the store brand if your boxes were raising awareness for a cause. My daughter has a complex congenital heart defect and I would love to have a tissue box for CHD awareness with hearts all over it. Congenital heart disease kills twice as many children than ALL forms of pediatric cancer combined each year, yet we only get a fraction of the money for research. We need a cure! We need it now! I would love it if you could design a box for this upcoming February as it is CHD awareness month.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

We're glad they're working so well for you, Laurie!

Jan 8, 2017
KathyInCA
3 out of 5 stars review

Lower quality

I buy the ultra-soft upright boxes at Costco, so maybe it is only their stock, but the quality has really nose-dived. The tissues are thinner, so they tear when pulling them out of my decorative holders. They are "dustier", as though they are losing particles during use. And they are definitely not as soft. Very disappointed!!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Thank you for giving us your feedback. Kleenex Ultra Soft Tissues should provide you with an extra soft, 3-ply tissue, regardless of where it was purchased. At times, lint can happen as these fibers occur naturally as part of the paper-making process. However, we do try to prevent as much as possible to deliver you a premium product. Since this is not what you have described, we ask that you reach out to our Consumer Care Team at: 800-553-3639 (Monday through Friday, 8am - 4pm CT). Thank you.