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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,313 ratings2,278 reviews
  1. 5 stars75% (1,728)
  2. 4 stars13% (310)
  3. 3 stars4% (96)
  4. 2 stars3% (58)
  5. 1 star5% (121)

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Showing 171-180 of 2,278 reviews
Mar 13, 2024
Reviewer name: niecee51
2 out of 5 stars
2 out of 5 stars review

Quality control?

I have bought Kleenex brand tissues for 60+ years. Never had a problem with them, until recently. The boxes come unglued, when you need one tissue, you get 4-5, because the perforation isn't complete. The design is horrible, as are the colors They don't display very well. I can't imagine too many people have decor to go with the design of these boxes.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

Thanks for being a fan of ours. We're disappointed to hear this though, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6426kuKra, or PM us M-F 8am-9pm CT when you have a chance so that we can learn more and try to help. Thank you.

Jan 22, 2016
Reviewer name: Joan
2 out of 5 stars
2 out of 5 stars review

RE: Your new box GRAPHIC ART

I want to tell you how very disappointed I am since you have stopped manufacturing the gorgeous package designs I am so fond of using as a decorative accent . Although I appreciate the fact that you are using recycled paper, the art is gone, the surface tactile quality is gone, the oval high gloss and reflective holiday designs are gone. Why? too much $$ for us, or more profit for you? There is an audience of shoppers who have paid and would continue to pay for quality and beauty. Your last several months products are UGLY, boring, tacky and is making me look elsewhere.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Hi Joan! We appreciate your feedback regarding the Kleenex Tissue box designs. Periodically, we like to change the graphics on our boxes to give them a fresh new look. Be sure to check our website frequently, so you can keep up to date on all of our new styles. Thank you so much for sharing your thoughts with us and we hope to keep you in the Kleenex family!

Nov 18, 2015
Reviewer name: tomgrob
2 out of 5 stars
2 out of 5 stars review

Pop up issues

For the most part this is a good product as a tissue but the packaging has a real problem. When first opened it is very difficult to get the tissue started and you end up wasting the first 3 to 5 as they come out all bunched up and then you have to try to pull them apart to use 1. The plastic at the top also has issues as it will pull right off with the initial attempt This really needs to be looked at. I rated this as I would recommend but only because they are better feeling than the others

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Hi Tom! Thanks for taking the time to leave a review. We are happy to hear that you are loyal to our brand and want you to know what you’re experience is not typical of this product. When you have the time, please contact our Consumer Care team at: http://spr.ly/6182BKRFM or by phone at: 1-888-955-3363 Monday-Friday 8:00 am-4:00 pm CST. Have a great day!

Jul 16, 2016
Reviewer name: bill
4 out of 5 stars
4 out of 5 stars review

one complaint

[This review was collected as part of a promotion.] Both my wife and I have allergies and we use a box a day. With your 184 count we have no problems , but the 160 count thick absorbent sometimes has a scent to it that actually irritates me to the point of sneezing, and if I wipe my eyes with them it will actually irritate them to the point of tears.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

Hi, Bill. We understand your concern and appreciate you bringing this to our attention.  A scent as you have described is not normal for our product and the safety and comfort of our customers is very important to us. Working together with our consumers is one way for us to provide the highest quality product possible, and we’d love the opportunity to learn a bit more about your purchase. At your convenience, please reach out to a member of our Consumer Care team here, https://www.kleenex.com/contactus.aspx or by phone at 1-888-955-3363 (Monday - Friday, 8am - 4pm CT). Thank you.

Jan 8, 2017
Reviewer name: KathyInCA
3 out of 5 stars
3 out of 5 stars review

Lower quality

I buy the ultra-soft upright boxes at Costco, so maybe it is only their stock, but the quality has really nose-dived. The tissues are thinner, so they tear when pulling them out of my decorative holders. They are "dustier", as though they are losing particles during use. And they are definitely not as soft. Very disappointed!!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Thank you for giving us your feedback. Kleenex Ultra Soft Tissues should provide you with an extra soft, 3-ply tissue, regardless of where it was purchased. At times, lint can happen as these fibers occur naturally as part of the paper-making process. However, we do try to prevent as much as possible to deliver you a premium product. Since this is not what you have described, we ask that you reach out to our Consumer Care Team at: 800-553-3639 (Monday through Friday, 8am - 4pm CT). Thank you.

Jul 16, 2017
Reviewer name: Pixel
2 out of 5 stars
2 out of 5 stars review

Packaging Problems

Great tissues, but it seems that there is a difference in packaging - how tissues are loaded into the upright box that affects dispensing. Frustrating that several tissues are sometimes stuck together in sequence - one is connected to the next vs a clean cut to allow one tissue out of the box at a time. More frustrating is that it seems that the tissues are in 2-3 separate rolls such that after some have been used, the next is not connected, and they are at the bottom of the box. I either have to reach way down into the box to bring one up to to the opening to start the "flow" again or turn box upside down to reach one to pull it to the opening. Please go back to previous packaging.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Thanks for letting us know about your experience! Kleenex Ultra Soft Tissues haven't gone through any recent packaging and should be giving you one tissue after another without hassle. So we can learn more, we ask that you reach out to us online at: https://www.kleenex.com/en-us/contact-us or by phone at: 800-553-3639 (Monday through Friday, 7:30am - 7pm CT). We hope to hear from you soon and thanks for being a fan!

Mar 11, 2017
Reviewer name: Kitty41319
5 out of 5 stars
5 out of 5 stars review

Ultra soft...the only way to go!!!

I have been using ULTRA SOFT Kleenex for quite some time...with very good reasons...and results!! Besides being a blessing for a nose that suffers from chronic sinusitis, I wear contact lenses. Ultra soft Kleenex has less fibers that come off and into the air when used, thus cutting down on eye irritation. I always feel the difference when I don't have one handy when needed, and have to use something else that DOES cause said irritation!!!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

You know we are always here for you!

Nov 8, 2022
Reviewer name: Annette
2 out of 5 stars
2 out of 5 stars review

Has Been My Go To Tissue

I always purchase Kleenex “non-lotion” tissues which is now available where I shop as “ultra soft”. I buy the tissues on a regular basis because I have serious, recurring nosebleeds. The last few boxes I have purchased have tissues that smell very strongly of chemicals to the point of giving me a headache. I'd like to know what the chemicals are that I'm breathing in by using these tissues. The only reason there is 2 stars is because the tissues have been good in the past.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

That's really strange, Annette. Sometimes odors can be absorbed in tissues, but it's never the experience we want you to have with our products. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, so it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can try to help. Thank you.

Apr 23, 2020
Reviewer name: no one
5 out of 5 stars
5 out of 5 stars review

one of the best choices

cant find it anywhere on ship to home or grocery pickup.. kleenex flat box ultra soft must be super popular..the lotion ones are nice too if nose is sore.. why cant these be shipped to home for safety reasons? I like many others just cant take the chance going into public craziness right now.. covid is serious.. be part of solution to stay at home instead of forced into store insanity..please.. i be happy even with ugly boxes right now..return ship to home..all retailers ..thankss

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Oct 7, 2016
Reviewer name: Heart mom 22
5 out of 5 stars
5 out of 5 stars review

Kleenex is always my first choice

I love Kleenex brand tissues, always have. I wonder how many more people would buy your product vs. the store brand if your boxes were raising awareness for a cause. My daughter has a complex congenital heart defect and I would love to have a tissue box for CHD awareness with hearts all over it. Congenital heart disease kills twice as many children than ALL forms of pediatric cancer combined each year, yet we only get a fraction of the money for research. We need a cure! We need it now! I would love it if you could design a box for this upcoming February as it is CHD awareness month.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex

We're glad they're working so well for you, Laurie!