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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,279 ratings2,272 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (120)

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Showing 131-140 of 2,272 reviews
Jul 23, 2025
Mama247
1 out of 5 stars review

Maybe good tissues but Hideous looking

I used to only buy Kleenex tissues. We use a lot of tissues in our large household and keep a box handy in every room. Aside from the excellent quality, I loved the design options that I could always find to match every room in my house. I stopped buying Kleenex years ago, so I can't really speak to the quality of the product anymore, but I do know that the designs have literally been hideous for years. I'm too embarrassed to have them in my home. I keep hoping the designs will get better but they only seem to be getting worse. Such a shame.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

Hey there. We appreciate your thoughts on our designs. We'll take it into consideration for future updates. Thank you for reaching out.

Dec 2, 2016
Valerie C
1 out of 5 stars review

Terrible new designs

It's fine to add some new designs but I sure wish you would keep some of basics without flowers & weird patterns. I used the gray and burnt orange which matched my bathrooms. Now the search is on for a replacement brand because I will not use the new designs. Any way to get some basics back?

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Hi Valerie. We appreciate the time you took to share your review with us. From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trend. We greatly appreciate your feedback and will be sure to pass it on to our Kleenex brand team. Thanks again!

Feb 21, 2025
Jaqueline
2 out of 5 stars review

High Cost vs. Poorer Quality and Design

In prior decades, Kleenex could be trusted as a high quality product. Sadly, now both the tissues are thinner and the box design caters to those who decorate homes with loud and crazy decor/themes. The boxes look more appropriate for a children's playroom. I'm just gonna buy big box junk from now on because it's the same quality

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Apr 7, 2025
Jackson25
1 out of 5 stars review

Kleenex Ultra Soft Tissues Quality

I don't know what Kleenex did with their Ultra Soft tissues, they are terrible, it's like using sandpaper. However, most importantly they pulled out of Canada, therefore, I will never buy Kleenex tissues or anything they make. I will be sharing with my friends and family not to buy their products going forward since they are pulling out of Canada.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

We're sad to hear this, because we always want you to have a great experience with our facial tissues. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6428FWnsg so that we can learn more and try to help. We made the incredibly difficult decision to exit the Kleenex® consumer facial tissue business in Canada. Kleenex® professional facial products and Kleenex® consumer hand towel products will remain in the Canadian market. Kimberly-Clark looks forward to continuing to provide trusted products like Huggies® diapers and wipes, Pull-Ups®, Goodnites®, Cottonelle®, Viva®, Depend®, Poise® and U by Kotex® to Canadian consumers. Thank you.

Dec 15, 2023
LmRS
1 out of 5 stars review

Boxes fall apart, boo!

The boxes are gorgeous with their bright and colorful designs, the tissues are soft, but the boxes FALL APART immediately making the product now nothing more than an expensive frustration. Very disappointed. Been using Kleenex for decades, will be switching to Great Value to see if they are better.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We certainly never wanted you to be disappointed with our facial tissues. Quality is important to us, and we can assure you this isn't indicative of our high standards. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Dec 23, 2016
Disappointed log 10
3 out of 5 stars review

Don't like new designs

For past three years, I adored the "islamic"/octagonal pattern boxes on the market -- the orange/red ones were my favorite, the blue my runner-up -- they were very Islamic/Asian and very well-suited to more sophisticated interiors. You even have it pictured in the blog/comment window I'm typing in, yet it has disappeared from all the shelves. In its place are "less sophisticated" designs, like something you'd find in a health care facility, or large tasteless bureaucracy office. Please give my commendations to the designer of those boxes you no longer carry: those were winners. Unfortunately, I understand that consumers like me are not the majority and perhaps my taste isn't the most popular. I don't eat Twinkies or corn dogs. Your current designs are "not auspicious."

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

We appreciate the time you took to share your review with us! From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trends, but your opinion truly matters to us and we will be sure to share it with the rest of our Kleenex brand team. Thanks again!

Dec 2, 2025
Nance
4 out of 5 stars review

Please change package art

Please change the art on your boxes! They are so ugly and don't go with anything.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
May 7, 2014
Melly
1 out of 5 stars review

Product smells bad

I have to chime in here about how bad these smell. I purchased a case of them at Costco a couple weeks ago, and they are just awful.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Hello Melly - We are sorry to hear about your recent experience with our Kleenex Ultra Soft Tissues. There should not be a strong odor to them, and we would like to learn why. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thank you.

Mar 16, 2025
Ann 2
1 out of 5 stars review

Very disappointed!

Absolutely disappointed with the quality of!  I would like to have better product and maybe pay more.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

Thank you for taking the time to reach out! This definitely isn't something we'd expect, as we always want you to have a great experience with our tissues, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/64270d3UJ so we can help further. Thanks!

Jan 11, 2026
bob99
2 out of 5 stars review

Soft??

Soft it is not. It's like commercial toilet paper, it works in a pinch but you wouldn't want to use it everyday.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

We're sad to hear this, because we always want you to have a great experience with our facial tissues. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6424CxMve when you have a chance so that we can learn more and try to help. Thank you.