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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,313 ratings2,278 reviews
  1. 5 stars75% (1,728)
  2. 4 stars13% (310)
  3. 3 stars4% (96)
  4. 2 stars3% (58)
  5. 1 star5% (121)

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Showing 131-140 of 2,278 reviews
Mar 7, 2024
Reviewer name: Being PoisonedInOhio
1 out of 5 stars
1 out of 5 stars review

"Trusted Care" Sucks! Smells like mfg solvents

Bought a 12-box package online, late '23, and they're nothing like the former Kleenexâ„¢ I've always received. There is an overwhelming odor of a manufacturing solvent, which has made me develop a horrible cough and watery, scratchy eyes I'm switching back to Puffsâ„¢!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

Your health and well-being are of the utmost importance to us, and we take concerns like yours seriously. Please know we do have precautions in place with those who ship, store, and sell our tissues to prevent this type of occurrence. We’d like the chance to gather some more details in order to help further, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6424X0Ego. Thank you.

Dec 23, 2016
Reviewer name: Disappointed log 10
3 out of 5 stars
3 out of 5 stars review

Don't like new designs

For past three years, I adored the "islamic"/octagonal pattern boxes on the market -- the orange/red ones were my favorite, the blue my runner-up -- they were very Islamic/Asian and very well-suited to more sophisticated interiors. You even have it pictured in the blog/comment window I'm typing in, yet it has disappeared from all the shelves. In its place are "less sophisticated" designs, like something you'd find in a health care facility, or large tasteless bureaucracy office. Please give my commendations to the designer of those boxes you no longer carry: those were winners. Unfortunately, I understand that consumers like me are not the majority and perhaps my taste isn't the most popular. I don't eat Twinkies or corn dogs. Your current designs are "not auspicious."

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

We appreciate the time you took to share your review with us! From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trends, but your opinion truly matters to us and we will be sure to share it with the rest of our Kleenex brand team. Thanks again!

Nov 15, 2023
Reviewer name: lala17
1 out of 5 stars
1 out of 5 stars review

Really Disappointed

The new box design is what it is, but the important part is the feel of the tissues, the softness - these are not what they used to be. I still had the old design to compare to. These new tissues are crisper, thinner, and NOT AS SOFT. Not ultra soft anymore! And they seem to have a slight scent, which makes it not hyperallergenic. Really disappointed.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Quality is very important to us and want to assure you this isn't something we'd expect. Please don’t hesitate give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so we can help further.

Dec 27, 2023
Reviewer name: Naenae2U
2 out of 5 stars
2 out of 5 stars review

Unhappy with them

I bought these and was very happy with them, then when I bought them these last times the Kleenex are as rough as a can be. I'm so disappointed with them and they're not cheap either. What is the problem with them? I'm not looking for a coupon because I'm home bound and have no way to use them.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

We're sad to hear this, Naenae2U, because quality is very important to us. This isn't what we'd expect, and we'd like to speak with you personally about what's going on and see how we can try to make this right. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425RbEmZ so that we can learn more and try to help. Thank you.

Oct 26, 2024
Reviewer name: Jewel
2 out of 5 stars
2 out of 5 stars review

Ugly boxes

Great tissues but ugly ugly boxes! Please make some that are more muted colors! We want more options!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

Hi there. We appreciate your feedback on the new designs. We're constantly striving for designs that everyone loves, and your comments help us. Thank you.

Apr 14, 2019
Reviewer name: CjMeann
1 out of 5 stars
1 out of 5 stars review

I have always bought ultra soft kleenex. They are not as soft as the earlier ones. Very disappointed.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Ultra soft is in the name, CjMeann and we're disappointed to you hear your most recent experience isn't what you'd expect. We can assure you we haven't made any recent changes and would love to learn more about your purchase. Please reach out when you're free at https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 7:30 a.m. – 7:00 p.m. Central Time. Thank you!

Jan 23, 2018
Reviewer name: CjcPa
4 out of 5 stars
4 out of 5 stars review

Love the product.

Love the product but don't know why every box at half gone, the Kleenex no longer pops the next sheet up.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Jul 1, 2023
Reviewer name: Diana
1 out of 5 stars
1 out of 5 stars review

Dislike new box design!

I love the product but hate the new box design……colors are yuck! Please bring back the blue, dark purple colors on box. Please please please!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi Diana. We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback and will take it into account for future updates.

Mar 31, 2025
Reviewer name: Classic
4 out of 5 stars
4 out of 5 stars review

Eye Sore

Please bring back the classic box design. The bright colors and designs are not esthetically pleasing to everyone.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Dec 25, 2020
Reviewer name: Marlw
1 out of 5 stars
1 out of 5 stars review

Thin

I have been very disappointed in the quality of these tissues recently. They're si thin that they can't handle anything.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!