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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,313 ratings2,278 reviews
  1. 5 stars75% (1,728)
  2. 4 stars13% (310)
  3. 3 stars4% (96)
  4. 2 stars3% (58)
  5. 1 star5% (121)

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Showing 121-130 of 2,278 reviews
Jul 14, 2018
Reviewer name: Pattie
5 out of 5 stars
5 out of 5 stars review

Utra Soft

I cannot say enough about the Kleenex ultra soft tissues! While dog/house sitting for a friend I came to realize there were no tissues in the house. (Toilet paper is not even close to a tissue, sorry..) I normally buy what's on sale... Puff's, etc. However, today I picked up a box of ultra soft Kleenex. It truly is soft and doesn't leave behind any tissue particles! I love the purple box color too! How did you know I like purple? LOL! I don't normally make the time to right a review, but when I feel a company has a great product, I'll make the time! Best regards.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

Thanks for being a fan! We appreciate you, and we're so happy these tissues work perfectly for you.

Jun 28, 2021
Reviewer name: Rhondalm
1 out of 5 stars
1 out of 5 stars review

Smells horrible

Have bought these in the past and was satisfied but when I got these they have the worst smell. Musty moldy scent just horrible and have been sick since I started using these. My eyes water constantly and I use tissue to dry them, but these are only fit for the trash.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

While odors can be absorbed into the tissues, know that we do take care with those who ship, store, and sell our tissues to prevent this from happening. We'd like a chance to learn more and help - please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Feb 21, 2025
Reviewer name: Jaqueline
2 out of 5 stars
2 out of 5 stars review

High Cost vs. Poorer Quality and Design

In prior decades, Kleenex could be trusted as a high quality product. Sadly, now both the tissues are thinner and the box design caters to those who decorate homes with loud and crazy decor/themes. The boxes look more appropriate for a children's playroom. I'm just gonna buy big box junk from now on because it's the same quality

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Feb 23, 2015
Reviewer name: KiDa16
1 out of 5 stars
1 out of 5 stars review

Box Design

Glad Kleenex Ultra has something other than flowers on boxes! Sick of flowers on tissue boxes. The new designs are such a refreshing change as are the colors. Now get rid of stink and bring back the thick, softness. Please! I use ALOT of tissues. Since last year the smell has gotten increasingly worse and the thickness and softness are in line with the cheapest of tissues.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Hi, KiDa.. We assure you our tissues should not have a foul odor. This is not normal and we'd like to learn more about your experience. When you have a moment, please reach out to us directly here: http://bit.ly/L5RuXa. Thank you.

Feb 25, 2019
Reviewer name: Wateryeyes
4 out of 5 stars
4 out of 5 stars review

Great, but.....

I had been a loyal customer of another leading brand, but was very pleased with the Kleenex ultra soft, which my husband bought by accident. I kept buying more. I spent 6 weeks with bronchitis and had a small garbage can next to the chair I hung out in during my recovery. Well, the constant companion of my new tissues and the ones discarded have made me have a horrible allergic reaction i.e. nose and eyes irritated constantly. Now that I'm well I only have the small box by my reading table but I think I'm allergic to them. I've looked everywhere on the internet and can't find the exact ingredients to the Kleenex ultra soft tissues. I'd like to add that I am allergic to newspaper, mass market paperbacks, and some trade paperbacks. I may need to have to ditch the Kleenex for old fashioned cotton hankies. But what do I keep around for guests? Please list the ingredients for ALL your products KC. Thanks.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Your comfort is of utmost importance to us, so we can assure you that our products go through extensive considerations before they reach your home. Our tissues are made from wood pulp and water, but you can review the ingredients for all of our products at https://www.kimberly-clark.com/en/brands/ingredients/consumer/kleenex/tissue-and-towels. We’d like to make sure you’re resting comfortably and see if there’s anything else we can do to serve you. Please take a moment to hang on to this box of tissues and connect with us at 1-877-424-4543 (weekdays, 7:30 a.m. – 7:00 p.m. CT). Thank you.

Dec 15, 2023
Reviewer name: LmRS
1 out of 5 stars
1 out of 5 stars review

Boxes fall apart, boo!

The boxes are gorgeous with their bright and colorful designs, the tissues are soft, but the boxes FALL APART immediately making the product now nothing more than an expensive frustration. Very disappointed. Been using Kleenex for decades, will be switching to Great Value to see if they are better.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

We certainly never wanted you to be disappointed with our facial tissues. Quality is important to us, and we can assure you this isn't indicative of our high standards. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.

Apr 7, 2025
Reviewer name: Jackson25
1 out of 5 stars
1 out of 5 stars review

Kleenex Ultra Soft Tissues Quality

I don't know what Kleenex did with their Ultra Soft tissues, they are terrible, it's like using sandpaper. However, most importantly they pulled out of Canada, therefore, I will never buy Kleenex tissues or anything they make. I will be sharing with my friends and family not to buy their products going forward since they are pulling out of Canada.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from social media team

We're sad to hear this, because we always want you to have a great experience with our facial tissues. This isn't what we'd expect, so feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6428FWnsg so that we can learn more and try to help. We made the incredibly difficult decision to exit the Kleenex® consumer facial tissue business in Canada. Kleenex® professional facial products and Kleenex® consumer hand towel products will remain in the Canadian market. Kimberly-Clark looks forward to continuing to provide trusted products like Huggies® diapers and wipes, Pull-Ups®, Goodnites®, Cottonelle®, Viva®, Depend®, Poise® and U by Kotex® to Canadian consumers. Thank you.

Jan 22, 2017
Reviewer name: Chad
2 out of 5 stars
2 out of 5 stars review

Not Liking New Product

Been buying the Ultra Soft Doux forever it seems. New boxes are ugly, but more importantly the quality seems not nearly as good as the prior version. While your response to other similar comments indicates that my experience is not typical, the number of people raising this issue seems to indicate my experience is typical of many others. We'll likely be shopping another brand.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Hi Chad - Thank you for taking the time to share your review with us and for being a longtime fan. While we have updated our box designs, we want to assure you that we haven't made any changes to the Kleenex Ultra Soft tissues themselves. We don't want to lose you as a fan and would like to learn more about your recent experience. Please reach out to our Consumer Care Team online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday, 8am - 4pm CT) if you haven't already done so. Our goal with our new designs was to provide our fans with new, refreshing graphics for their home, but our tissues should still provide you the same great care with the softness you've come to love. We will certainly share your thoughts with the rest of our Kleenex brand team. Thanks again, and we hope to speak with you soon.

Dec 23, 2016
Reviewer name: Disappointed log 10
3 out of 5 stars
3 out of 5 stars review

Don't like new designs

For past three years, I adored the "islamic"/octagonal pattern boxes on the market -- the orange/red ones were my favorite, the blue my runner-up -- they were very Islamic/Asian and very well-suited to more sophisticated interiors. You even have it pictured in the blog/comment window I'm typing in, yet it has disappeared from all the shelves. In its place are "less sophisticated" designs, like something you'd find in a health care facility, or large tasteless bureaucracy office. Please give my commendations to the designer of those boxes you no longer carry: those were winners. Unfortunately, I understand that consumers like me are not the majority and perhaps my taste isn't the most popular. I don't eat Twinkies or corn dogs. Your current designs are "not auspicious."

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand Team

We appreciate the time you took to share your review with us! From time to time, we will update the graphics on our Kleenex boxes to stay up to date on current design trends, but your opinion truly matters to us and we will be sure to share it with the rest of our Kleenex brand team. Thanks again!

Dec 27, 2023
Reviewer name: Naenae2U
2 out of 5 stars
2 out of 5 stars review

Unhappy with them

I bought these and was very happy with them, then when I bought them these last times the Kleenex are as rough as a can be. I'm so disappointed with them and they're not cheap either. What is the problem with them? I'm not looking for a coupon because I'm home bound and have no way to use them.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

We're sad to hear this, Naenae2U, because quality is very important to us. This isn't what we'd expect, and we'd like to speak with you personally about what's going on and see how we can try to make this right. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425RbEmZ so that we can learn more and try to help. Thank you.