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Customer reviews for Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total for
Kleenex Ultra Soft Tissues Combo Pack, 3 Snap & Go packs, 11 boxes, 867 Tissues total
4.5 out of 5 stars
stars
2,279 ratings2,272 reviews
  1. 5 stars75% (1,699)
  2. 4 stars13% (307)
  3. 3 stars4% (96)
  4. 2 stars3% (57)
  5. 1 star5% (120)

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Showing 121-130 of 2,272 reviews
Apr 21, 2024
bam1
3 out of 5 stars review

Box/packaging does the product a disservice.

No longer buying this product as it's box/packaging is ugly. It 'pops' in all my decor and NOT in a good way. I keep looking for more appealking packaging. This is too bad as I have LOVED the product for years. It sooths after a lot of tissue use. I've gone to another brand.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
Mar 7, 2024
Being PoisonedInOhio
1 out of 5 stars review

"Trusted Care" Sucks! Smells like mfg solvents

Bought a 12-box package online, late '23, and they're nothing like the former Kleenex™ I've always received. There is an overwhelming odor of a manufacturing solvent, which has made me develop a horrible cough and watery, scratchy eyes I'm switching back to Puffs™!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

Your health and well-being are of the utmost importance to us, and we take concerns like yours seriously. Please know we do have precautions in place with those who ship, store, and sell our tissues to prevent this type of occurrence. We’d like the chance to gather some more details in order to help further, so please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6424X0Ego. Thank you.

Jul 21, 2022
LM42
1 out of 5 stars review

What's happening?

We've been buying Kleenex brand for many years, but the last few months on some of the boxes we have bought, every time I pull out a kleenex, a bunch of Kleenex white specs of Kleenex comes our with the tissue and I have it all over my shirt and the floor! I don't know what's going on, but it's not like it used to be! I'll be looking at other options!

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

Hi LM42, We're sad to hear this as what you've described isn't up to our quality standards, so we'd like to learn more and help. Please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Nov 30, 2022
SFSF
1 out of 5 stars review

So THIN now ugh!!!!!

I've been getting these for years and now not only has the price gone up, but the quality WAY down as they are so much thinner. You would need to use two at a time. I still have a couple old boxes around the house so even tho I could instantly tell the second I opened a new box how thin it was, I still held it next to the old one and wow, they are so cheap now. Generic brand quality now so save your money and just buy the generic

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kimberly Clark

We're sad to hear this, because quality is very important to us. This isn't what we'd expect, and we'd like to speak to you personally about what's going on and try to help. When you have a chance, feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us. Thanks, and we look forward to hearing from you soon.

Jun 28, 2021
Rhondalm
1 out of 5 stars review

Smells horrible

Have bought these in the past and was satisfied but when I got these they have the worst smell. Musty moldy scent just horrible and have been sick since I started using these. My eyes water constantly and I use tissue to dry them, but these are only fit for the trash.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

While odors can be absorbed into the tissues, know that we do take care with those who ship, store, and sell our tissues to prevent this from happening. We'd like a chance to learn more and help - please feel free to reach out to us by calling 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you!

Nov 15, 2023
lala17
1 out of 5 stars review

Really Disappointed

The new box design is what it is, but the important part is the feel of the tissues, the softness - these are not what they used to be. I still had the old design to compare to. These new tissues are crisper, thinner, and NOT AS SOFT. Not ultra soft anymore! And they seem to have a slight scent, which makes it not hyperallergenic. Really disappointed.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Quality is very important to us and want to assure you this isn't something we'd expect. Please don’t hesitate give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us so we can help further.

Dec 27, 2023
Naenae2U
2 out of 5 stars review

Unhappy with them

I bought these and was very happy with them, then when I bought them these last times the Kleenex are as rough as a can be. I'm so disappointed with them and they're not cheap either. What is the problem with them? I'm not looking for a coupon because I'm home bound and have no way to use them.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Social Media Team

We're sad to hear this, Naenae2U, because quality is very important to us. This isn't what we'd expect, and we'd like to speak with you personally about what's going on and see how we can try to make this right. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425RbEmZ so that we can learn more and try to help. Thank you.

Feb 23, 2015
KiDa16
1 out of 5 stars review

Box Design

Glad Kleenex Ultra has something other than flowers on boxes! Sick of flowers on tissue boxes. The new designs are such a refreshing change as are the colors. Now get rid of stink and bring back the thick, softness. Please! I use ALOT of tissues. Since last year the smell has gotten increasingly worse and the thickness and softness are in line with the cheapest of tissues.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Family Care

Hi, KiDa.. We assure you our tissues should not have a foul odor. This is not normal and we'd like to learn more about your experience. When you have a moment, please reach out to us directly here: http://bit.ly/L5RuXa. Thank you.

Nov 5, 2016
Disappointed
1 out of 5 stars review

Terrible new box design

I have used these Kleenex for years and years, but I absolutely hate the new box designs. We consumers are not all living in pink and baby blue houses, by the way. The timing is terrible; stores in my area are just placing the new designs on the shelves in time for the holiday season and surely you have to admit these are not box colors that coordinate with any holiday theme. What happened to artistic design and color? The warm grey folklore patterned boxes worked very well for kitchens with stainless appliances, as did the other boxes, for a variety of seasons. Since we all have allergies and purchase these type of kleenex preferentially, I am currently still buying the ultra soft tissues in their ugly boxes and restocking my old boxes. When those are too worn out, I'll have to switch brands unless you can hire a new art director.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504
reply from Kleenex Brand

Thank you for contacting us about Kleenex Ultra Soft Tissues. At times, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. Thank you for being a loyal fan and we hope you'll give us another try before making a final decision.

Jan 11, 2025
Mipeach94
1 out of 5 stars review

Changed formula?

What have you done to your ultra soft tissues? I've been using them for years, buying the multi packs a few times each year. I bought a new pack in November as we were getting low due to sinus infections. We'll, we were all sick again at Christmas and opened the new pack. These tissues feel like generic tissues! They are not the "ultra soft" tissues that ive been buying. I have a box of the older ones in my car, and there is no comparison between the two. The old ones are "ultra soft", and the new ones are rough as sandpaper! My nose is raw from using them!.

Review from kleenex.com
Helpful?3IQMXFX9J10G20080310504