We’re so glad to hear you and your husband are impressed with the setup, channel options, and especially the vibrant colours. It’s wonderful to know you’re enjoying your new QNED TV experience, even before connecting your cable service. We truly appreciate your support and hope you continue to enjoy it! If you ever need assistance, our LG CareQ team is happy to help at 1-888-542-2623, or you can reach us via live chat or email here: https://www.lg.com/ca_en/support/contact-us/

Hi, Frank. Thank you for sharing your experience with the LG TV (50QNED70AUA) model. We understand how important it is for the remote control to feel intuitive and responsive.<br /><br />The “circle of light” you’re seeing is part of the Magic Remote’s pointer function, which allows you to move a cursor on the screen by waving the remote. If this feels confusing, you can disable or adjust it by going to Settings &gt; General &gt; Devices &gt; Pointer Options and either turning off the pointer or reducing its sensitivity. For quicker response, make sure the remote is paired correctly with the TV—press and hold the Home and Back buttons together until the pairing message appears.<br /><br />You can also use the directional buttons on the remote instead of the pointer for more traditional navigation, which many users find simpler. For guidance, visit https://www.lg.com/us/support/product/lg-50QNED70AUA.AUS. If you need further assistance, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here to help. ^Juvy

We are disappointed to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for bringing this issue to our attention. If you have further inquiries about your LG TV you can reach us on Facebook or Twitter using the handle @LGUSSupport or our live Chat: http://spr.ly/6420RnSuA with the serial/model number and a phone number associated with your account. We've included a link to the Owner's Manual for future reference http://spr.ly/6421RnSu7. ~Tanisha

Dear Valued Customer, Thank you for sharing your feedback on the LG 55QNED70AUA. We’re genuinely sorry to hear that your experience hasn’t been as expected, especially since you’re a loyal LG customer. We understand how important reliable connections, an intuitive remote, and improved video quality are for your viewing experience, and it’s disappointing that you feel this model hasn’t lived up to your previous one. We truly value your feedback and would love the opportunity to assist in troubleshooting the connection issue or offer tips for getting the most out of your TV. If you’d like, our customer support team can help explore solutions or see if there’s an update that could improve your experience. Should you have any questions or need further assistance, please don’t hesitate to reach out. You can contact us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG, and we hope to resolve this for you soon. Best regards, The LG Electronics Team

We are incredibly sorry to hear about the trouble you've had with your TV and soundbar. We want you to enjoy a seamless home theater experience, and it’s clear that these sound fluctuations and power issues have been a major disappointment. We hear you loud and clear, and we want to make this right! Please reach out to our LG CareQ team at 1-888-542-2623, or via live chat or email through our support site at https://www.lg.com/ca_en/support/contact-us/ with your model and serial number, the details of these issues, and your reference number: CNN260429268804, and we will be here to assist you!