We’re so glad to hear you and your husband are impressed with the setup, channel options, and especially the vibrant colours. It’s wonderful to know you’re enjoying your new QNED TV experience, even before connecting your cable service. We truly appreciate your support and hope you continue to enjoy it! If you ever need assistance, our LG CareQ team is happy to help at 1-888-542-2623, or you can reach us via live chat or email here: https://www.lg.com/ca_en/support/contact-us/

Hello. Thanks for sharing your experience with your LG TV — we really appreciate you taking the time to break down what worked and what didn’t. Glad to hear the TV and price hit the mark, though we totally get how a slow delivery and a remote that doesn’t feel intuitive can take away from the fun. Your note about the rotary wheel and overall usability is exactly the kind of feedback that helps us improve future designs. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, Frank. Thank you for sharing your experience with the LG TV (50QNED70AUA) model. We understand how important it is for the remote control to feel intuitive and responsive.<br /><br />The “circle of light” you’re seeing is part of the Magic Remote’s pointer function, which allows you to move a cursor on the screen by waving the remote. If this feels confusing, you can disable or adjust it by going to Settings &gt; General &gt; Devices &gt; Pointer Options and either turning off the pointer or reducing its sensitivity. For quicker response, make sure the remote is paired correctly with the TV—press and hold the Home and Back buttons together until the pairing message appears.<br /><br />You can also use the directional buttons on the remote instead of the pointer for more traditional navigation, which many users find simpler. For guidance, visit https://www.lg.com/us/support/product/lg-50QNED70AUA.AUS. If you need further assistance, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com. We&#39;re here to help. ^Juvy

Dear Valued Customer, Thank you for sharing your feedback on the LG 55QNED70AUA. We’re genuinely sorry to hear that your experience hasn’t been as expected, especially since you’re a loyal LG customer. We understand how important reliable connections, an intuitive remote, and improved video quality are for your viewing experience, and it’s disappointing that you feel this model hasn’t lived up to your previous one. We truly value your feedback and would love the opportunity to assist in troubleshooting the connection issue or offer tips for getting the most out of your TV. If you’d like, our customer support team can help explore solutions or see if there’s an update that could improve your experience. Should you have any questions or need further assistance, please don’t hesitate to reach out. You can contact us at 1-888-542-2623 from Monday-Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG, and we hope to resolve this for you soon. Best regards, The LG Electronics Team

We are incredibly sorry to hear about the trouble you've had with your TV and soundbar. We want you to enjoy a seamless home theater experience, and it’s clear that these sound fluctuations and power issues have been a major disappointment. We hear you loud and clear, and we want to make this right! Please reach out to our LG CareQ team at 1-888-542-2623, or via live chat or email through our support site at https://www.lg.com/ca_en/support/contact-us/ with your model and serial number, the details of these issues, and your reference number: CNN260429268804, and we will be here to assist you!

Hello. Thanks for sharing what’s happening with your LG TV. We appreciate the details you provided about the Wi‑Fi switching to Xfinity and the need to manually reconnect each time. We want to review the specifics of your LG TV model so we can look into this properly and see how we can assist. To allow us to properly investigate the details of your specific product model and to see how we can assist with your Wi‑Fi connection issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James