Received the unit in a timely manor. Assembly instructions mentioned an attachment for hard surface floors. This inexpensive attachment is not mentioned on the website, but, they agreed to ship one at no charge. The 1st one received was a totally unrelated part. However, they have supposedly reshipped the correct one. Overall, the experience has been positive. The unit has done a very good job during its 1st use. The after-use cleanup was a breeze compared to past models. Two snap-in parts when removed allows cleaning even to the brushes.

[This review was collected as part of a promotion.] I am happy with my purchase. The ProHeat 2X Revolution cleaned my carpet really well. I like that there are 3 cleaning options, the size of the collection reservoir and how easy it was to take apart and clean the machine once I was all done.

[This review was collected as part of a promotion.] It was delivered, simple to put together, used it and could not believe how well it worked, my carpet is like brand new. I am very happy with this product!! Will recommend to family,friend and acquaintances!

[This review was collected as part of a promotion.] I have loved Bissell products for my entire adult life. From my very first home 25 years ago, i have owned several different appliances from them and have loved each one. My daughter began reacting to our new puppies in an allergic way and I was at my wits end. Nothing worked, not filters,not medicine, not any other ways I tried to eliminate them, she still continued to sneeze everyday upon waking. The worst starter when she began to get bloody noses from the severity of her allergies. Everyday until I received my new Bissell! What a game changer! The Bissell dug down deep where other products had not even touched! Her allergies subsided within about a week of using my new Bissell. I can't even believe the difference! It got down to hair left from the previous owners dog that I didn't even know was there! When you think of Bissell, don't just think of vacuums, think of Bissell as a part of your family, I do.

[This review was collected as part of a promotion.] I have always had Hoover carpet cleaners. I purchased my Bissell ProHeat 2X® Revolution® Pet Pro and even though it was not my regularly scheduled time to clean, I did it anyway. I am tremendously amazed. We have lived in our home for nearly 20 years and I do my carpets 3-4 times a year. This unit removed stains that have been around possibly longer than we have been in our home. I am shocked, excited, and extremely satisfied with this purchase. I know it is the unit as I have always used the Bissell solution in my Hooves. I read many reviews complaining of water left behind. Be patient and don't rush it. It only took a couple hours to dry (without using fans) and I am used to 8-10 hours with many fans so that is a huge bonus to me. It came apart easily for cleaning. I highly recommend this product to anyone, even those without pets.

[This review was collected as part of a promotion.] See comments above, I will try to use the Carpet Cleaner in a more efficient manner next time. I also look forward to purchasing the "matching" vacuum cleaner and even possibly the Pet Crosswave Cleaner as we move frequently for my job and sometimes are dealing with wall to wall carpet and other time have hard surface floors with area rugs. Regardless of the flooring we always want to leave the places we stay at as free and clean of any signs a cat was there, as possible and so far your products are the only ones that give us that level of clean.

[This review was collected as part of a promotion.] I liked how easy it was to set up and put it together...using it was so easy and with my back issues I was not bothered by using it. I would have normally been bothered by the use of a big bulky rental but not this cleaner. My only reason for giving it 4 stars instead of 5 is how little of an area I can clean with each load of water and how often I have to dump the dirty water out.

[This review was collected as part of a promotion.] Could not be happier, I received it on Friday and when I got home I unpacked like a little kid opening a present on Christmas morning and immediately started using it. My brother gave me his old bissell carpet cleaner more than twelve years ago, but I could not use it efficiently anymore because the sprayer mechanism is broken and parts were no longer available. About four years ago I bought a bissell spot bot that saved my sanity when I was nursing two of my four legged children and did not even think of any other brand when I knew it was time to purchase a new carpet cleaner and I was no longer satisfied with the carpet cleaning company that I used for several years. I used the old machine one more time and that's when I decided it was time to purchase a new machine. THANK YOU! BISSELL.

[This review was collected as part of a promotion.] Really love this product. The cleaning process is relatively quick and painless and cleanup is super easy. It's definitley designed for a pet household and has fool proof ways of dealing with all of the pesky fur that comes up deep from the carpet.

[This review was collected as part of a promotion.] We have previously used another well known "rental" brand equipment. Even multiple uses of the "other" product, It NEVER gave us the results we got after ONE use of our Bissell. WHY did I wait so long to make this purchase??