Bought this unit less than a year ago and I have had to replace the pump brush belt three times. Belts are hard to find including the Bissell website. Ordered three belts to stock up for the next breakage which is sure to come on 12/17/17 with expedited 3-5 day delivery. It is now 1/7/18 and the belts have not arrived. My guess is that these break so often they can't keep them in stock. Called Bissell today and I was told they are out of stock with no confirmation on when they would ship. Machine cleans great but useless when the belts break so often.

This by far the best cleaner I have used on my carpets. I am always looking for ways to keep my carpets clean since there is such heavy traffic and I have pets. This product is lightweight, easy to use, and it works!! I can't think of anything I don't like about it. I have used many cleaners in the past and after using this one, there is no need to look any further for a cleaner. I will stick with Bissell brand. It is reliable.

I bought this vacuum because paying for professional cleaning was getting way too expensive (over $400 each time) and I have 3 small dogs. I have used it for a year and it works very well. I recommend using the 2x concentrate because the original is not strong enough. The vacuum is easy to disassemble and clean; I clean it after each use. It gets the odor out. It is easy to use and isn't too heavy. Only downside is that you can only do a small area before you need to empty the dirty water tank and refill the clean tank. But, I assume that is to keep it from being too heavy. I usually set aside 1-2 hours to clean my modestly-sized living room and adjacent hallway. It's important to not go too quickly in order to thoroughly clean. I'm always pleased with the results.

This unit does an exceptional job of cleaning and I totally appreciate the changes in my ability to quickly clean the Bissell! my old machine was difficult to get the pet hair out of various parts of the cleaner and to get debris out of the brush bar shield. Now all the parts pop off quickly so you can carry them to the sink rinse them out and get back to cleaning.i even clean them out several times during the cleaning process. It is also lightweight and easy to use. Attachments are very simple to use and clean very well. I love this machine!

[This review was collected as part of a promotion.] Worst carpet cleaner EVER! Soap/water dispenser pots out as fast as it is filled, collection container won't stay connected and rollers don't roll. I always bought Hoover and was MEVER disappointed! I only bought it because of all the good things I heard and that it helped the animals! I have only used it twice and I now have to go buy another one. Too expensive to break so easily. DON'T WASTE YOUR MONEY!!!!!

[This review was collected as part of a promotion.] I have always used Hoover. Last time I wanted to clean my carpet it didn't work so I order this one to give it a try. Wow! My carpet is 14 yrs old. I have cleaned numerous times. It has never looked so good after using the Bissell. I was hesitant about the roller type. I didn't think it would clean well. Along with Bissell solution, it cleaned every spot, even the set in stains that had been cleaned before. I couldn't believe the dirt it removed. Amazing. The only improvement I would suggest is a comfort grip handle. I cleaned a large area and had a blister when done. But even that was worth it. Thank you Bissell!

This is a really good machine! I adopted a 13 year old silky terrier with anxiety issues. She had peed on the carpet probably two dozen times before I finally looked for a better way to clean the carpet. After the first use all the stains were gone. Do to the amount of times she soiled the carpet I repeated the process the next day because of the smell of urine; which is do to the carpet not being properly cleaned for so long. I used the deep clean the first time, the next day I "express cleaned" the carpet again and then did a rinse as well. The results are exactly what I'd expect paying this much for a carpet cleaner! Not disappointed. I've had for about a week now so only time will tell on how long it keeps running in high performance but this truly is designed for pet owners. We have a high end vacuum but the Bissell still picked up the extra left behind hair. Super easy to clean with their rinse and storage tray. Plus I love that the dirty tank has an easy pour spout but also you can unscrew the bottom of you need to get a clump of hair out. The tool they give with it to clean the suction cover is amazing as well! Must have for pet owners because you don't want hair obstructing the suction. Also there's a filter to the dirty tank which you can easily wipe to prevent lose of suction do to hair. So far completely satisfied with the product.

The greatest thing is how easy this machine is to use and then clean it. My daughters had the bladder type but they were hard to use and even harder to clean up. Love the pan to set it in, no drips. Pop of the top 2 plastic pieces over the brushes and rinse and clean, wipe out hair and fuzz, or better yet I have a hose on my back porch and hose the brushes etc down. Looks like new, no dirty yucky look. I wouldn't have bought had I not seen combination package, then had to call to find, but so happy with it. I waited 2 years to give this review because I wanted to make sure I was completely satisfied with the package. I think this is the best they have ever made.

My pet sheds - and loves to make a mess. I have a small spot cleaner, but this is SO MUCH BETTER! The tank holds enough to clean a full room and empties easily. Extra pet hair usually caught in the rollers came out with the snap off cover. The directions were easy to follow, and I wasn't on my hands and knees like I was with the smaller machine.

This is the best, most powerful Bissell steam cleaner so far. I have 3 dogs & this is the first machine that really eliminates their dirt & odor from the carpets in one cleaning. I love it. I honestly couldn't believe how great my carpet looked after a deep clean with this machine. It's easier than ever to fill & empty. I does require a lot of water changes on the deep clean cycle. But it cleans so well, it's not an issue.