I had high hopes for this machine but ended up being very disappointed. It does a good job of cleaning up anything visible on the carpet but it is too light (being entirely made of plastic) to effectively press the dampness out of the fiber to be suctioned out. I did our 8 by 10 carpet using max clean mode. Used approximately half a gallon of water but it only sucked back up less than a 3rd of that amount no matter how many passes I made. I then stood in front of the unit and used my foot to push down on the front of the vacuum while pushing back and it sucked up a large volume of dirty water with each push. Because the head of the unit is entirely made out of plastic it is far too light to effectively squeeze the water back out of the carpet fibers. Though it does clean the top of the carpet it leaves far too much filthy water behind to actually be considered an effective carpet cleaner.

Even after vacuuming before using the machine it left behind clumps of pet hair I suppose it's better than getting clogged in the machine it just seems like an extra step to pick up the clumps but my vacuum is really old so it might not be picking up the hair as it should be. For a carpet cleaner it's lightweight compared to other heavier cleaners. It makes old dirty carpet look brand new! Additionally the solution they provide doesn't cause musty carpet odor and actually gives the carpet a clean smell. I often have headaches due to allergies but the smell didn't bother me (please note: after laying the solution down I went back over it with just water to pick up excess soap which also caused the sent to lessen

[This review was collected as part of a promotion.] Hi I just want to say I just cleaned my carpet with my Bissell two-time pet pro Max today I want to say that I've had this machine for over 10 years and It still works like the day I bought it I love it I wouldn't buy any other brand It works the best of any machine I've ever tried absolutely would suggest this to everyone I bought it when they first came out it might even be over 10 years old. In fact my mother had some spots on her carpet at her house and had it professionally done and they were not able to get the stains out and I went over there with my Bissell and got the stains out and she was so impressed

[This review was collected as part of a promotion.] The Aluminum handle has a screw taped to it so you figure once you click it into place you will just screw it in. Wrong!! There's another piece in the box a plastic carry handle which, oh look has a card on a string it's a notice on it says IMPORTANT (which is all in BLUE FONT )you have to align the carry handle and then secure it along with the aluminum handle with the screw. Screw hole bottomed out and is now stripped maybe if the assembly instructions had the warning in RED FONT I would have noticed but lesson learned. Hope it still works and my handle doesn't fall off while cleaning.

I am so in love with this carpet and upholstery cleaner! I was assuming something this size would be heavy and awkward to use, but it wasn't. It's got a good length of reach on both the hose and the cord. I used it within a week as both a dry vacuum and to clean up cat pee off of one of my sofas. The upholstery cleaning attachment was so easy to use! It really deep cleaned the urine spot and left it looking new and smelling fresh again! It makes cleaning up after pets a breeze!! It also has fantastic suction power.I was given a complimentary product to test in exchange for my honest feedback. The opinion expressed here is 100% my own.

I was very impressed with this product compared to my old Bissell. It cleaned the carpets very well despite some minor dripping which required having to pass over some areas a few times. I also like the set up for the tanks, very easy to get to and use. We are returning the machine because when using the hose/ attachments there was so much water leaking under the base it requires you to mop/ vacuum excess water. Also, There should be a way for the brush to stop running when using attachments vs warning users to not let it sit in one spot for a long period of time.

Use this to clean medium pile carpets in a large home. Works great and made a noticeable difference after the first deep clean. I find it is easy to clean as everything comes apart easily around the brushes, which is where there is the most buildup. I find it takes 2-3 hours to dry after a deep cleaning with a ceiling fan running in the room. Longer without a ceiling fan. I've used it three times, so it's basically paid for itself at this point. I like not having to schedule a cleaning with a company anymore.

Our old Bissel broke a wheel and we were in need of this. I did a little snooping online and found good reviews for this. My wife loves it! Very easy to use and cleanup is a breeze. Quick tank fills and emptying the dirty tank is so much easier. We love it. This machine also cleans about 10X better than our old Pro heat Bissel

Bought this machine directly from BISSELL. Arrived in 1 box about 1 week later. Had to put it together which took about 2.5 minutes and was dumb easy. Watched all the videos to mix the soaps/chemicals and care for machine. I did 2 rooms and stairs. This machine works great! It operates so easy that I will be cleaning my rugs on a regular basis. No renting the rug doctor and killing myself to get as much done in a 24 hour period before returning the machine. I also got the stair tool. Wow, it works great. Don't fool yourself stains/spots take time to work them out but the machine is comfortable to use and with a twist of the tip the stair tool gets in the cracks and round curves at the front of each step. My clean up was easy and is ready for the next job. This machine is going to be very easy for the occasional pet accidents too. The only thing I could possibly think of to improve this system is on the stair tool. Make it a little stiffer to rotate to each setting. I love this machine and was a great purchase.

Rollers stripped almost immediately on first use. Call Bissell. Had parts shipped out. Lasted about 1 more cleaning. Put in shop & waited 3 months for parts to arrive that never came in. Picked up shampooer. It sits in a closet waiting for parts that will never arrive. Waste of money and hours of my time trying to get it repaired. Not even good for a paperweight. I want my money back so I can go purchase a quality product that actually works and will hold up under normal household use.