[This review was collected as part of a promotion.] I bought this over a year ago when they first came out with it, it works, we have new carpet just installed just before buying this. It does a good job but I feel it needs better suction, I found if I push down on the front I can get twice as much dirty water back out of my carpet and the carpet is softer. I feel it's just cleaning the surface not deep down. My carpet is medium length.

This carpet cleaner removed old stains and new stains. It left my 13 year old carpet looking like new! It was easy to use and easy to clean after using. The products enclosed were excellent and left the carpet clean and smelling fresh. It did a better job than the professional carpet cleaner I had come previously. After one use, it has paid for itself!!

[This review was collected as part of a promotion.] Definitely regret buying. Maybe this will save someone else the headache. We use this machine maybe 2 times a month. We have a older dog and she occasionally has an accident. Well we didn't have an issue the first time we used it but then we didn't have to use it for a while (past the 30 day return timeframe) it does suck some up but it leaks everywhere we have to either keep it on the tray or in the bathtub (but it leaks the whole time while trying to get it into the bathroom) It doesn't clean the spot up and you can still smell it the next day so then we have to try to reclean it. And now the belt broke on it after only having it for almost 4 months and only using it for cleaning a few spots up. If your looking for a machine to just clean up random accidents this is not a machine for you! I wish we would have just gotten a spot bot like we had before instead of this.

[This review was collected as part of a promotion.] It picks up and removes stains and smells very well with the Bissell products for pet. It freshens and renews the carpet and rugs very well. But it failed to function this morning when I needed it. I use it about once a quarter or so. I have had it for about 2 years. I clean the canisters and check the filter after each use to ensure they are fresh and ready to use when the need arises so I am confident it is not due to build up of lint....which it really picks up the stuff your vacuum didn't get.

I purchased this from Bissel.com. Even though I vacuum my rugs very thoroughly before I use it, it seems to clog almost immediately with soggy gray lint. Then it spreads the wet lint all over the carpet. I take it apart and clean each part in between uses so I'm really not sure why this happens. This also seem to impair the flow of water... I will "clean" two larger rooms and there will be hardly any dirty water in the tank. I'd say it works okay, under perfect conditions.

I owned an earlier version of the Bissel ProHeat carpet cleaner, which performed well for a couple of years, then I had to take it to a dealer for service since it stopped working. After another year it stopped working again. I discovered that the problem was the heat exchanger (heats the water) was clogging up with calcium deposits from 'hard water', similar to a clothes iron. This heat exchanger cannot be cleaned/serviced by the consumer, only the dealer can do this (the unit must be taken apart to do this!). In my opinion this is a poor design. If you used distilled water in the unit this would not happen, but that is impractical. Why not have the heat exchanger easily accessible and serviceable? All other parts of the unit performed well.

So far I have shampooed my bedrooms, my hallway, my bed, toddler chairs, and my couch. I used to use an older more expensive bissell cleaner and it was so hard to keep clean and would leave dirty water marks every where. It would leave so much dirty water in the carpet and it would take hours to dry. Using this new bissell it maybe took 2 hours for my carpets to dry with fans on. I used the tough stain tool on smaller places after using the machine to pick up even more dirty water and dry the carpets faster. It was super fast and easy to switch between the machine and the attachments. Make sure you have something underneath the machine while using the attachments so your carpet doesn't get ruined by the brush rolls!! I'm not a huge fan of the upholstery tool, the tough stain tool got way more crud out of my couch. But I love all the other tools it came with and the cleaning and storage tray is awesome! I'm also confused with the express clean mode since it barely sucked up any water or dirt and in max clean mode my carpets were dry in an hour any ways, so I won't ever use that mode. I do also wish the dirty water tank was a bit bigger, I would dump it out and still have half solution water left..so I would have to keep doing one at a time and it made cleaning take a bit longer. But still love the machine!

It really does the job. My carpets are bright again. I have a powerful vacuum. This pulled up a lot of additional hair and dirt. My only big disappointment was that I read you could order a bare floor cleaner (attachment) . When I went to order this it is no longer available. Otherwise it does its job. Just know not to put too much cleaner into the mix otherwise it will be foamy I would buy this again.

The set-up of the machine was super easy. I have been using the product on our upstairs, which is all carpet. I also use on a silky rug that I have and it does a wonderful job on that too. The warranty provided by the manufacturer is outstanding. Debating on using this tool or my spot bot to on the steps. I am sure either way they will turn out perfect.

Thick piles and textured carpets equals no suction without pushing your foot on top of the vacuum brushes. Worst nightmare of a cleaning of carpets ever! Typical, the one accessory needed is not included; it's only available on line! For the price, everything should be included for all floor types.