Brand new out of the box. Put together according to assembly instructions. This model, proheat 2X Revolution Pet needs redesigned. The roller brushes rotate continuously even while using the upholstery attachment. Needless to say, while I was cleaning my loveseat with the hose and attachment, the carpet cleaner began to get louder as I cleaned. The rollers eventually quit rotating. when I moved the cleaner to investigate, there was tiny black plastic pieces all over my carpet. Upon further investigation, I noticed the belt was badly frayed and the gears on the side of the roller were ground off. Mind you , I didn't even get to clean my carpet yet. The cleaner sat in the upright position and never moved as I cleaned my upholstery. It basically chewed itself up just sitting there. What a pile of JUNK !!!!!!!

[This review was collected as part of a promotion.] Got this for Christmas (we celebrated early due to work schedule)and it is worth every penny!!!I used it yesterday and the old pet urine stains are gone gone and the dark high traffic area is like new again. I Love the simplicity of the design and use is very easy. I even did the stairs with great results. Go ahead and buy it!

We have a puppy and small children so our carpets don't stand much of a chance, but this Bissell is a game changer. So easy to assemble and use. Lifted old stains with ease. Carpets dried quickly and smelled great; even better, they looked brand new. It's a little heavy to lug up and down the stairs, but so worth the effort. I can't wait for the carpets to get dirty so I can clean them all over again.

[This review was collected as part of a promotion.] This carpet cleaner does well at removing stains and refreshing carpets, but things keep going wrong with it. The clean water tank has sprung a leak from the bottom, and the replacement part has been out of stock for several months. Also, the upholstery tool is finicky about when it wants to dispense cleaning solution.

This is by far the best shampooer I have ever owned. My shampooer finally broke down. I originally was going to buy the same one, but it was discontinued. I had a job that came up, that needed the carpets shampooed. I borrowed my sisters (just so happened to be the Bissell proheat), & it took me by surprise how simple it was to operate, fill & use. I would definitely recommend this shampooer to everyone!!

The cleaner seemed like a good design, but it's not for pets. The narrow opening for the suction plugs up with hair. Yes it comes with a tool, but why so narrow. Why does it need to heat the water when you already put hot water in it, and the water runs out in 5 min? The suction is ok but I've seen better in other machines. The machine will clean dirt but pet hair will just get wadded in clumps under the machine and then be left all over the carpet. The Stain Trapper tool is a joke. Barely any suction, so a waste of money.

This is the best carpet cleaner I have ever used. First off, right out of the box the assembly is so quick and easy. Took me about 5 minutes to put the necessary parts together. Next was the setup for cleaning. Again the instructions were very simple. I filled the tank with hot water to the fill line then added the cleaning solution to the deep clean line. I was already on my way to cleaning. Plugged the machine in, turned it on, and was instantly cleaning my carpet. It was so quick and easy I couldn't believe that I did my whole room in about 10 minutes. I was shocked at how easy and efficient it was. Next was the cleaning process. I took out the dirty water tank (boy was it dirty!) and emptied it out. Rinsed water through it and the other tank. Next was cleaning out the brushes and other plastic parts by the roller. Couldn't have been easier to pop out of the machine and right into the sink. Done in five minutes. The whole process was so quick and easy it blew my mind. The carpet took about 5 hours to completely dry and it came out fantastic. I had stains from my dog bringing in mud and soda spill stains. All completely gone and the carpet is like new. I couldn't be any happier with this product. I also love the attachment for on the spot treatments and the spray mode to get those tough spots. These will really come in handy to maintain the carpet. I highly recommend this machine and I will continue to use this on all my carpets in my home.

The drive belt broke the second time I used it...They don't sale these belt at local stores so I had to order one and wait for it to come in the finish the job. Very disappointed. It works fine but I just bought it a month ago and the belt already broke...

I used to the Brissell Pet Pro carpet cleaner to clean my home. I have off white carpet through all rooms (minus kitchen & bathrooms) out my entire home. Let's just say, Brissell has saved me $1k getting carpet replaced or having "Stanley steemer" charge me $700 to clean 3 rooms,. I have a teenage son who is special needs. Between his home nurses spilling medications, not taking their shoes off before entering my home (which is a rule) and my son service dog (Skippy) unexpected accidents, I thought for sure I was going to need my home carpet replaced. I even got discouraged with having light colored carpet in my home. I was sent the "brissell pro heat 2x pet pro carpet cleaner" as the winner of a contest. Honestly, I don't even remember entering the contest. I tried the brissell pro heat for the first time this weekend. What better way to start mothers day, with a clean house and carpet!! After cleaning my son's bedroom floor (the worse carpet in the house), let's just say brissell has made me one happy momma!!!!!! Not only the carpet cleaner was easy to assemble, it was easy to use and definitely gets the job done!!!!!!!!! Colored Medication stains, that I have tried almost every carpet spot removable solution on the market, came out like a breeze!!! I was a little nervous that some stains were not going to be able to be removed. But once the carpet dried, they were gone! The only thing I can say was a little complicated was doing the steps. I found the cleaner to be a little heavy trying to casing up and down the steps. The attachments are also very helpful and handy. I was able to clean deep down in areas of my steps and my furniture easily, thanks to the attachments. Overall, this is definitely a good buy and money saver (cleaning your own carpet)!!!!!! Gets the job the done well and takes no time to dry!!! I would recommend this to anyone!!!!!!

Have two large dogs and this cleaned as well or better than machines I have rented. Much easier to use than the rentals. Used deep clean feature and carpet dried in about 2 to 3 hours with fans. Very pleased with everything about product. Received within two days after ordering.