[This review was collected as part of a promotion.] I should have returned this carpet cleaner after the first clean but I was lazy. The dirty water tank fills up before the cleaning water tank is empty. This means you need to stop mid clean, twice if the clean tank is full to empty the dirty tank. To make matters worse any clean water still in the line now gravity feeds doen when you go to empty the dirty tank wasting water and soap. It is a huge design flaw.

I clean up after 4 dogs and 2 kids and I am very happy with the Bissell's cleaning power and the fact that it leaves my carpets nearly dry! I also contacted customer service with a small issue and it was resolved promptly and without issue. I think the Company, the Product and it's customer service rank VERY HIGH in my book. **I was raised in a "Hoover Home" and never even considered other brands until this purchase and I am so pleased I chose Bissell!

I used to hire carpet cleaning companies to come in and do my area rug but i decided to try this Bissell product. It is GREAT. It did a better job than any of the professionals. I am very impressed. I like the way it comes apart for easy cleaning. These features will help me to keep this product clean and like new for a very long time. I am very pleased.

[This review was collected as part of a promotion.] The brush assembly gets clogged and cannot be flushed or cleaned without disassembly of the head. If left uncleaned, debris dries on and inhibits suction. The assembly is multiple screws, two belts, and all brittle plastic. Clearly untested in a pet environment. Yes, I dry vacuum and remove large debris before use.

[This review was collected as part of a promotion.] The suction for extracting is good compared to my older Hoover Max Extract. To see what kind of suction the Bissell has, I ran a wet pass and two dry passes with my Hoover and then a dry pass with the Bissell. The Bissell picked up water in one pass that the Hoover left behind after two dry passes. Beyond that the Bissell didn't really clean any better than my older machine. The rollers and spray pattern being narrower than the rear wheels seems a bit odd. The hose for spot cleaning feels cheap and is very stiff. And who builds a carpet cleaner with a clean water reservoir that holds more than the dirty water reservoir. I had to empty the dirty water twice before the clean was empty. My Hoover Max Extract is 1:1 so when the dirty water reservoir is full, the clean water is empty. That makes sense! It's a bit difficult to tell how much water you've left in the carpet with the Bissel.

Removed old pet stains in carpet that we never thought would come out! It also EASILY removed old stains from kids paint, markers, crayons in carpet! The hand attachment removed old dog pee stains from our expensive mattress! Just remember go slow, hot water and do small areas as instructed. Add fans and a dehumidifier (if you have one) to cut the listed drying times in half!

After using Rug Doctor for 15ish years, the plastic piece on the front that everyone rams into walls, broke. (This was my machine that's just over a year old) No big deal, I called them to order a replacement.. Low and behold, you have to replace the whole machine they said. Well, I did my research for a whole new machine and ended up with this one! Bissell really thought of everything when they designed this one. It is light weight, the placement of every button, tool, tanks, etc is perfect. I'm very OCD if you couldn't tell already so I was rejoicing and I haven't even turned it on yet if that tells you anything... Anyways, I turned it on finally and the shear power was amazing. It made cleaning up after my 2 dogs, 2 cats, and a high energy 8 year old boy, look like a walk in the park! The best thing is, is I can replace the front plastic piece when I surely ram it into a wall as well! I am now a Bissell customer for life!

Love this cleaner. You may have to go over your floor a few times if your floor is as bad as ours or do it a couple times a month for a few months but this does it the job done! Don't be afraid to take your time, the dirt didn't happen over night so don't expect the carpet to be like new the very first time.

I used this product on my heavy trafficked carpet . My two boys are messy and this helped with the spills and dirt that they track in. It also helps with the accidents that my yorkie makes. Great product that I was able to get and test compliments of pinch me.

Wow! I don't normally write reviews but I was soooo impressed with this cleaner I had to share! I've had another Bissels in the past but this is the best cleaner I've ever owned. I had a couple of stains on my carpets from pets and it cleaned them like a champ! It was powerful. great suction and loved the dual bristles!! It also left the carpets fairly dry! Other cleaners I had took so long to dry and seemed sopping wet after. With this, barely wet at all! I would definitely recommend...and already told several friends about it!