I had a similar machine years ago that I sold due to moving abroad. I now bought this to tackle my sofa and large area rug again. I have two dogs and we need a machine like this. I was pleased with the job it did on my area rug but the upholstery took a lot of elbow grease because neither of the hand tools have a moving brush (which my old one had). Furthermore, the special pet hand tool with an included dry vacuum is useless. I vacuum before shampooing anyways and my regular vacuum is much better than the one on the hand tool. I also don't get the spot clean squirt function because all it does is spray some of the normal water/solution one is already using and it does so in a very weak manner: pointless. I do like how well one can clean the machine as a lot of it comes apart, that was definitely a great improvement compared to my previous machine. I only found the dirty water container difficult to clean, the rest was very easy. This machine is decent but some of the extras are not worthwhile at all.

[This review was collected as part of a promotion.] The brushes never turn off, not even when upright, and don't clear carpet well enough. Be aware the tray will be useful to set it on while using hose for spot cleaning, especially if your carpet is plush or long. The brushes are suppose to lightfast up, but they only lifted up at an angle, so carpet can get nicked, which is not a good thing with a high-speed brush during a spot cleanup. Not well designed or thought out. I expected better from Bissell. This is inconvenient.

I had my Pet Pro for almost a year and was afraid to use it. I was very foolish because it couldn't have been easier. We have a dog and likes to lay on the carpet (of course). He left some oily spots on the carpet and thought I would never get them out. Well today I decided to bite the bullet and try my carpet cleaner. My carpet looks like a pro did it and looks great. I would urge anyone considering this carpet cleaner to not hesitate.

had sore credit fro NFM and saw some of the negative reviews about the machine not wroking after a couple uses. NFM said it was prolly a bad model that has been corrected. i have a small 1 bedroom apartment and use my Revolution every weekend since i bought at the beginning of october and it is still going strong. becuase i have an older female who doesnt always make it to the training pad i used to spend $500 to zerorez to clean my place. this does a better job. somewhat easy to clean. the biggest con i have is cleaning the water reservoirs. the need a way to take the whole top of each resevoir off so you can 1) wash the inside of it, especially the dirty water and 2) so it can dry. takes dang near 5 days for the reservoirs to dry through the littl opening it has. and the dirty water reservoir needs a better seal that little rubber thing will prolly only last 6 months before it gives out. if you have a bigger house this will be time consuming. i have only 2 small rooms and i have to refill the clean water after each room. otherwise this machine is great.

I have used the machine on my carpets and am very pleased. My old one finally gave out and the new model does a great job and I did not even use the deep clean option. The other thing I appreciate is how easy it is to clean the machine. I am pleased with my purchase.

First use, I am very happy with the machine. Second use in the second month of ownership, the brushes won't turn. I contacted Bissell, and I discover the belt is broken. Ok, I understand, it happens I guess. But belts and brushes aren't covered under warranty?!?! If it were within the 30 days, I'd return it for a refund. A product should last for more than 2 months before needing service. Standing behind your product is so important. I'll repair it myself, but it's the last time I will purchase a Bissell.

I was very impressed with this product. The assembly was pretty minimal and easy to complete. The product has nice weight to it and is very durable. It really held up to its claims to removing the stains as well as any odors! If you own a pet I would definitely recommend this product.

I would love to use this new carpet cleaner if it ever gets out of the repair shop. I rated this 3 stars because I do like its potential and the customer service and repair shop folks have been nice to deal with. However, not sure how long it will take to get a working one back to me. It has been at the repair facility for over a week.

I am a pet parent to 3 dogs and 2 cats. In addition, I am a foster parent for the my local Humane Society. I am constantly cleaning my carpets. Before my Bissell ProHeat 2X, I was a loyal Kirby user. The Bissell does a better job and is so much easier to use and maintain!

Used a full tank but only half was sucked up. Really confused on why there isn't a clean rinse cycle on the machine. My last one (Hoover) has a separate Compartment for the soap and one for the water. So you would squeeze the trigger and soapy water would come out. Then you would go back over the same path with just plain water. With this machine, being targeted for pet owners, I think there is a lot of soap left in the carpet. I could go back over the carpet with a plain take of water but by the time I do that, the carpet pad is now soaked. They need to separate theThe plain water from the soap and make the machine more powerful so it can suck up more water. My carpets are soaked