This product seemed to work fine for about a month and a half. Last night it started making a high pitched squealing noise so loud you can hear it throughout the house, and it's stopped making ice. It's full of water, no air bubbles, cleaned religiously since we received it. This morning I cleaned it again after leaving it offline all night. It's squealing again and non-functional.

This ice machine is perfect! It makes the most wonderful munchable ice ever and just encourages me to drink more water all day. On top of keeping up with our ice loving family, it is beautiful! The light, especially at night is just beautiful! Who knew an ice machine can actually improve our counter top!

Bought for my wife for Christmas and it started going into defrost mode constantly so I called for Tech Support on this site and they want me to produce a receipt even though it was purchased here. After 5 days they deleted my ticket and now I am on perpetual hold.

Not even a year old and doesn't work. I have cleaned thoroughly and it still goes into defrost mode. When I called in, they suggested I use distilled water. So now I am expected to buy distilled water? What a joke. Hoping I can just return, but I'm sure its been too long.

Downside I've had 2. They need to be cleaned often. When you follow the instructions on cleaning and consistency schedule it's very inconvenient. This is my second unit. The first broke within a year. Bought a new one and now this one too broke in 7months. Not worth the time effort or money. Upside: Ice was good produced ice quickly.

This product is absolute garbage. I would give it 0 stars if I could. I have had it less than 2 years and it makes a horrible grinding noise that sounds like it's about to blow up. I have to unplug it . Once I plug it back in the machine works fine for a few hours and then the grinding noise comes back. I love the ice but hate the machine.

The product makes great ice and GE has improved the product since the original. The "sonic" or nugget ice is perfect. The upgrade to WIFI is a great improvement from the original. The product can be scheduled and controlled through an app from anywhere in the world. GE includes the external water fill unit with the product. This allows you to remove the water container and fill the container from the sink without filling a pitcher and carrying water to the ice maker. Since this unit was just upgraded in July 2020, almost all the reviews are from the original Opal. The Opal 2.0 solves almost all the problems with the original unit. The auger system does produce a steady low level machine noise when making ice. Once the ice bin is full, the unit is dead quiet. The ice maker makes about one pound of ice per hour and holds about three pounds of ice. This would be suitable for small gatherings.

Fortunately for me this appliance is not an everyday use device, so I'm banking or not having a lot of the issues that seem so prevalent with the consumers that use it 24/7. The sanitize and descaling instructions are very clear, nice touch with the ultraviolet light to keep the bacteria out. Love the side tank, is to the point where you just about can let the machine run and I find that with the reserve tank completely filled it will go about 8 hours without needing to refill it. We go through so much ice in my family so I actually store it in 2 gallon bags and multiple freezers for use when needed. I find it quiet and although I've only had it a month it's met all of my expectations!

The ice this thing produces IS "The Good Ice". It is really worth the money if you are a ice cruncher like my wife and I. What would I change? When you pull out the tray to get ice water will ALWAYS drip on the drip tray in the front because the ice will slowly melt over time and the water is re-claimed by it running below the tray and gravity causing it to follow into the reservoir below. However there are always drops on the bottom of the ice compartment as a result that always fall on the drip tray. A redesign of the ice holding area with the floor put at an angle would probably solve this problem. It wouldn't stop me from buying another machine but it would make it so much better. Second issue, I wasn't able to get my phone's wifi to see the ice maker. Some of the settings they were asking me to change don't exist in Android 7 so I am thinking this is expecting android 9 or 10 at least. When I get my new phone I will try again. Connecting to the icemaker through wifi really isn't a big deal for me so it's not a huge problem.

We have only had the product installed for less than a week but first impressions are good. The ice nuggets are superb and quick to cool the beverage. I am a bit concerned about the need to sanitize and descale the ice maker on a frequent schedule. We wiil sanitize once a week descale every two weeks. The ice maker has to be shutdown for more than 18 hours during the descaling process. Otherwise, we are very pleased with the ice maker.