We had an older model of this vacuum and it stopped running after less than a year. We contacted aupport and they sent us at no charge the newest model and it works SO MUCH BETTER. We have cats and it picks up litter effortlessly where the older model did not. Can't say enough how much we love this vacuum and appreciate that Shark stands behind their products to the extent they would not just replace but upgrade when we had an issue.

This is probably the greatest vacuum they have put out to date. I really appreciate the backwards action of the power head. A real game changer

I'm having a charging problem already 2 weeks in. Yellow light now nothing. Bought thinking better than Dyson

This vacuum is way better value than a Dyson. Love that the collected debris is stored in a larger container for disposal. I have 4 dogs, so far this vacuum is performing well. Great design to have a disconnect for going under low tables.

Easy to use, good at all surfaces, value for money , self clean is good functionality, only drawback would be corners in hand unit where dust get stucks

I really like the Clean & Empty system. I hate bags and this system allows for a smaller canister on the vacuum. It does actually sense and respond to wherever I vacuum! This is great because I have a mix of carpets, rugs, and hardwood floors.

I had to return the original vacuum cleaner and the one that they replaced it with is better than the one I returned. I'm very happy it only took two days from the time. I left their warehouse to reach my house. I love all my shark products.

This is the best vacuum I’ve ever owned, my main goal is to have a vacuum that can pick up dog hair (we have two Rottweilers) and this does the job and it does it well. I love the fact that I don’t need to dump it manually every single time, I vacuum multiple times a day and I just need to dock it and it takes care of that for me.

Just got the hand held cordless vac a month ago. My wife and I are so pleased. It was and upgrade from the last one we bought from shark. We are very pleased with the run time, the suction, and the debris removal. And also the automatic tank emptying when you put it back in the home charging station. Well made product shark. That is why I keep coming back to you guys, you make good products.

On the positive side, the vacuum is reasonably lightweight and easy to handle. The headlight is also excellent; it really illuminates the floor and helps you see all the dust and dirt clearly. However, the joint on the cleaner head has a serious design flaw. The upright lock mechanism is way too sensitive. If you only have a large, open floor space, it might work fine. But in a real home where you need to maneuver around chairs, under tables, behind doors, and next to cabinets, the joint constantly clicks and locks into the 90-degree upright position every single time you pull the vacuum closer to yourself. Having to constantly step on it to snap it back into the operating position is incredibly frustrating. This is definitely not a safe blind buy. I highly recommend testing the vacuum in a store before purchasing to make sure the ergonomics work for your height and layout. I sincerely hope that the next models will have this head lock design issue solved, since otherwise I could recommend this product.