Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear about your experience with your Shark PowerDetect, especially after switching from another brand and running into repeated errors even with a fresh battery and filter. We understand how disappointing and frustrating that has been. Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you. https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi Erika, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience and can understand how disappointing it must be, especially after several months of use. It’s certainly not the performance we would expect from our vacuums. We recommend starting with our self‑help troubleshooting guide, which walks through steps that can sometimes resolve common issues. If those steps don’t resolve the problem, please follow the instructions provided at the end of the guide, which will allow your case to be reviewed for further support options. https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca?redirect=false Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review on the PowerDetect. We're sorry to hear that your vacuum shuts off after 30 seconds. Something definitely doesn't sound right, and we'd like to help. Please try our self-help guide linked below to address this issue: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for sharing your feedback. We're sorry to hear that vacuuming with your PowerDetect Cordless has been frustrating due to the roller head sticking, even on low-pile rugs. We'd like the opportunity to troubleshoot this with you and help ensure your vacuum is performing as intended. Please reach out to our team using the link below so we can take a closer look and assist further: https://support.sharkninja.com/contact-us We appreciate you bringing this to our attention and look forward to helping. Sincerely, Shark Home

Hi there, Thanks for taking time to leave your review. We're sorry to hear the vacuum isn't picking up dirt and dog hair as well as you expected, especially having previously used a Shark product that performed better for you. We understand how disappointing this must be, particularly as it was a gift from your children. We'd like the opportunity to look into this further, so please reach out to our team via the link below. Once we have access to your details, we'll be happy to investigate and see how we can help. https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re very sorry to hear about the issues you’ve been experiencing, particularly with performance on hardwood floors and hair becoming tangled in the wheels. We understand how frustrating this can be, especially when it’s been ongoing. We’d recommend trying our troubleshooting guide, which covers these types of concerns and may help resolve the issue: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the problem continues after following the guide, it will direct you to our Customer Service team, who will be happy to help further. Kind regards, Shark Home