Hi there, Thank you for taking the time to share your review. We're pleased to hear that you've found the vacuum's suction and dirt pickup performance impressive, and that the canister empties well and provides enough runtime for your home. We also appreciate you taking the time to use the vacuum for nearly a year before sharing your experience. We're sorry to hear, however, that you've found the vacuum struggles with the amount of fur from your two Huskies, particularly when it comes to clogging in the floorhead, brush roll, wand, and dust cup. We understand how frustrating this can be and appreciate your honest feedback regarding its suitability for homes with long-haired pets. Your feedback is important to us and helps us improve both our products and overall customer experience. If you would like assistance with maintaining performance or reducing blockages, please contact our support team by clicking the link below, and we'll be happy to assist you further. https://support.sharkninja.ca/en-CA/contact-us Kind regards, SharkNinja Ca

Hi there, Thank you for taking the time to leave a review. We're glad to hear that you initially had a positive experience with your Shark PowerDetect Cordless Vacuum & Empty System. However, we're sorry to learn that it is no longer charging or self-emptying after only a short period of use. We understand how frustrating this can be, especially when the product was working as expected initially. To help ensure proper charging and self-emptying performance, we recommend verifying that the dock is connected to a working power outlet, ensuring the vacuum is correctly seated on the dock, and checking that all connections are secure and free from debris. If you continue to experience these concerns, please reach out to our support team using the link below so we can investigate further and provide additional assistance: https://support.sharkclean.com/hc/en-us/requests/new Kind Regards, SharkNinja

Hi Donna, Thank you for taking the time to share your review. We're sorry to hear that you've found the machine to be very heavy and that it's leaving dust along your baseboards. We understand how frustrating this must be, particularly when you're expecting a thorough clean in harder-to-reach areas. We appreciate you bringing these concerns to our attention, as feedback like yours helps us better understand our customers' experiences. If you would like assistance with improving the cleaning performance, please contact our support team by clicking the link below, and we'll be happy to assist you further. https://support.sharkninja.ca/en-CA/contact-us Kind regards, SharkNinja Ca

Hi there, Thank you for taking the time to leave a review. We're sorry to hear that the runtime and overall performance have not met your expectations. We understand how inconvenient it can be when you're unable to complete your cleaning routine on a single charge, especially in a larger home. We also appreciate you sharing your experience with hair and debris becoming wrapped around the brushroll, the reduction in suction, and the challenges you've encountered when emptying and reassembling the dust cup. We understand how important ease of maintenance, strong suction, and dependable runtime are when choosing a cordless vacuum. To help address the concerns you've described, we recommend reviewing the troubleshooting guide below: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue continues after trying the suggested steps, please follow the instructions at the end of the guide to connect with our support team for further assistance. We'd be happy to take a closer look. Kind regards, Shark Home