Hi Linda, Thank you for bringing this to our attention. We’re truly disappointed to hear that your carpet was damaged and that you’re unable to adjust the vacuum for different carpet types. We’d like the opportunity to troubleshoot this with you and better understand what's causing this issue, as well as review the available settings and identify the best options for your specific model. We kindly recommend reaching out through our support page using the “Contact Us” link below, where one of our agents can assist you directly and guide you towards a resolution: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for sharing your experience with us. Dealing with repeated overheating after only a few months of use can be incredibly discouraging, and we understand how much that gets in the way of keeping up with your cleaning routine. We appreciate you taking the time to let us know what’s been happening, and your feedback is important to us. To help troubleshoot the issue you’re experiencing, we recommend referring to our self‑help guide here: https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the steps in the guide don’t resolve the problem, please follow the directions provided at the end of the guide so our team can continue assisting you directly. Kind Regards, Shark Home.

Hi there, Thank you for sharing your experience. It’s definitely frustrating when a vacuum pushes pet hair around instead of picking it up, especially when you’re expecting strong performance on that type of debris. What you’re describing can sometimes be related to suction or brush roll performance, and it’s not how the unit should be operating. Hair scatter can happen if airflow is restricted, the brush roll isn’t engaging properly, or settings aren’t optimized for the surface. We’d recommend taking a look at our troubleshooting guide, which walks through checks that can help improve pickup performance: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the steps in the guide don’t resolve the issue, please be sure to follow the directions at the end of the guide so your case can be reviewed further and additional support options can be explored. Kind Regards, Shark Home