Hi Ruth, Thank you for taking the time to leave a review. We’re unhappy to hear that you dislike your Shark vacuum and it has difficulties changing from carpet to tile mode. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi Anna, Thanks for your feedback. We’re so sorry to hear about the issue with your vacuum and completely understand how frustrating that must be. Please give us a call so we can assist you further and review the best solution for your charger concern. You can reach us at 1-855-427-5127, Monday to Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean CA.

Hello, Thank you for taking the time to leave a review. We hear your concern, and we want to make this right. Runtimes are based on a new, fully charged battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time. In ECO mode, the battery can achieve up to 70 minutes of runtime. Based on the runtime you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean

Hi there, Thank you for sharing your experience. We’re glad to hear the suction and overall performance have been working well for you. Your feedback about hair clogging between the soft roller and teeth is very helpful, especially for pet owners. Insights like yours help us identify ways to improve our designs and user experience. Kind Regards, Shark Clean.