Hi Steven, Thank you for taking the time to leave a review. We're glad to hear you're enjoying your vacuum overall, but we're sorry to learn that you've found it a bit heavy for tasks such as dusting ceilings and walls. We also appreciate your feedback regarding the suction settings and your suggestion to have maximum suction power available without the rug roller engaged. Customer feedback like yours is incredibly valuable, and we'll be sure to share your insights with the relevant teams for consideration as we continue to improve our products. If you need any further assistance with your vacuum, please don't hesitate to reach out to our Customer Service team at: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Darlene, Thank you for taking the time to leave a review on your PowerDetect. We’re very sorry to hear about your experience, particularly with the beater bar not being suitable for your rugs and the challenges reaching under lower furniture. We completely understand how frustrating and disappointing this must be when the product doesn’t meet your expectations. We can see that you’re already in contact with one of our agents, and we’re keen to help get this resolved for you as quickly as possible. We’re just awaiting your response so we can continue assisting you further. If you need any additional support, please feel free to reach out here: https://support.sharkninja.ca/en-CA/contact-us We’ll be more than happy to help. Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re disappointed hear about the issues you experienced with your Shark vacuum. From noticing a burning smell, having to stop mid-clean, and then spending extra time removing dog hair only to find the brushroll damaged, making your vacuum unusable. We completely understand how inconvenient this is, especially when you just want to get your home clean. Your feedback matters, and we’ll make sure it’s shared with the appropriate teams. We’d also love to help get you back up and running. We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/product/shark-powerdetect-clean-empty-vacuum/01tHs00000D0UeIIAV If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean CA.