Hi Dennis, Thank you for sharing your experience with us. We understand how disappointing it is when the vacuum is difficult to use on area rugs, and we appreciate you letting us know. If you're finding it tough to push and pull the vacuum on carpets, it’s likely due to the strong suction power of your unit. To make it easier, you can switch to Eco Mode using the trigger under the handheld. Eco Mode still delivers powerful suction to meet your cleaning needs while being gentler on carpets and rugs and easier to maneuver. Kind Regards, Shark Clean US.

Hi there, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about the repeated clogging, hair wrapping, and performance issues you’ve experienced. We understand how frustrating and disappointing it can be when a vacuum frequently stops working as expected, especially in a home with pets. This is certainly not the experience we want for our customers, and we appreciate you sharing these concerns. To help address the issues you’ve described, we recommend reviewing our troubleshooting guide, which includes steps to help reduce clogging, improve suction performance, and maintain the brush roll and airflow: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue isn’t resolved after following the troubleshooting steps, the guide will direct you to our customer service team so we can assist you further and look into additional support options. Kind regards, Shark Home US

Hi there, Thank you for taking the time to share your review. We're sorry to hear that you feel the product is expensive for what it offers and that you've experienced reduced battery performance after around a year of daily use. We understand how disappointing this must be, especially when you rely on the product regularly and expect consistent performance over time. We appreciate you bringing this to our attention, as battery longevity and overall value are important factors for our customers. Your feedback is important to us and helps us improve both our products and overall customer experience. If you would like further assistance, please contact our support team by clicking the link below. https://support.sharkninja.com/contact-us Kind Regards, SharkNinja

Hi Brian, Thank you for your feedback. We’re disappointed to hear the suction power didn’t last as long as you expected. We understand how frustrating this can be, and we appreciate you taking the time to share this with us. This isn’t our usual standard; we understand how frustrating this must be, and we’d appreciate the opportunity to make this right. For further assistance, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you. Kind Regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We're sorry to learn that the tube feels flimsy and hasn't met your expectations in terms of durability. Your feedback is valuable and will be shared with our product development team. Please note that parts and accessories may vary based on where purchase. Here is a link to our website, where you can purchase an auto empty base compatible with your model. If you'd like to check, if the dock was missing from your box, we also provided a contact us link below. https://www.sharkninja.com/auto-empty-dock-base/XDCKIP3000.html https://support.sharkninja.com/contact-us Kind regards, Shark Home