Hi Enis, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark Cordless Power Detect has a short runtime. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean

Hi there, Thanks for letting us know what happened. We’re really sorry to hear that your brand new Cordless PowerDetect isn’t working right out of the box. That’s not the experience we want for you, and we’d like to help get this resolved as quickly as possible. When you have a moment, please reach out to us here so our team can take a closer look and assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for sharing your experience. It’s definitely frustrating when a vacuum pushes pet hair around instead of picking it up, especially when you’re expecting strong performance on that type of debris. What you’re describing can sometimes be related to suction or brush roll performance, and it’s not how the unit should be operating. Hair scatter can happen if airflow is restricted, the brush roll isn’t engaging properly, or settings aren’t optimized for the surface. We’d recommend taking a look at our troubleshooting guide, which walks through checks that can help improve pickup performance: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the steps in the guide don’t resolve the issue, please be sure to follow the directions at the end of the guide so your case can be reviewed further and additional support options can be explored. Kind Regards, Shark Home