Hello Amanda, Thank you for your review. We're sorry to hear that you've had such a negative experience with our vacuums. We understand how disappointing it must be to have purchased multiple products and feel let down each time. We'd really like the chance to learn more about what went wrong and see what we can do to help. Please get in touch with our Customer Support team, and we'll be happy to discuss your concerns and work towards a resolution. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hello, Thank you for taking the time to leave a review. We’re disappointed to hear that the runtime hasn’t met your expectations, with the battery lasting only 15 to 20 minutes. We understand how this can negatively impact your experience, and it’s certainly not what we want for our customers. After reviewing your records, we noticed that your issue is still unresolved. A member of our support team will reach out to you shortly to provide further assistance. Thank you for your patience and understanding. Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re really sad to hear that your vacuum isn’t picking up dirt the way it should, especially after only a few months of use. This is definitely not the performance you should expect from a Shark product. We appreciate you sharing this with us, and we’d really like to help get to the bottom of what’s going on with your unit. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way. https://support.sharkninja.ca/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear about the battery life and performance issues you’ve described, especially with picking up pet hair and debris. That’s certainly disappointing and not the experience we want for our customers. We recommend trying our troubleshooting guide, which covers battery performance and cleaning issues and may help improve results. If the steps don’t resolve the problem, the guide will direct you to our customer service team for further support: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home