Hello, Thank you for taking the time to leave a review. We’re disappointed to hear that the runtime hasn’t met your expectations, with the battery lasting only 15 to 20 minutes. We understand how this can negatively impact your experience, and it’s certainly not what we want for our customers. After reviewing your records, we noticed that your issue is still unresolved. A member of our support team will reach out to you shortly to provide further assistance. Thank you for your patience and understanding. Kind regards, Shark Home

Hi there, Thank you for sharing your feedback with us. We’re glad to hear your Cordless PowerDetect is delivering strong cleaning performance while staying relatively quiet during use. We understand how important quick turnaround time is, and we’re sorry to hear the charging duration hasn’t met your expectations. Your experience matters, and we’d be happy to help ensure your vacuum is performing at its best. If you’d like further support or personalized tips, our team is always here to help at https://support.sharkninja.com/contact-us. Sincerely, Shark Clean

Hi Louie, Thank you for taking the time to share your feedback. We’re sorry to hear that your vacuum is not performing as expected and appears to be experiencing suction issues. We’d like to ensure everything is functioning correctly for you.Kindly contact our Customer Support team at 1-855-520-7816, and we’ll be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean CA.

Hello, Thank you for taking the time to leave a review. We hear your concern, and we want to make this right. Runtimes are based on a new, fully charged battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time. In ECO mode, the battery can achieve up to 70 minutes of runtime. Based on the runtime you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean