Hi Linda, Thank you for bringing this to our attention. We’re truly disappointed to hear that your carpet was damaged and that you’re unable to adjust the vacuum for different carpet types. We’d like the opportunity to troubleshoot this with you and better understand what's causing this issue, as well as review the available settings and identify the best options for your specific model. We kindly recommend reaching out through our support page using the “Contact Us” link below, where one of our agents can assist you directly and guide you towards a resolution: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, We’re so sorry to hear about your experience with the canister and performance on rugs. That’s definitely not what we want for our customers. We’d love the chance to make this right and help troubleshoot or explore options for you. Please reach out to our Customer Care team by phone at 1-855-427-5127 so we can assist you further. Your feedback is important to us, and we appreciate you sharing it. Sincerely, Shark Clean US

Hi Kai, Thank you for taking the time to share your feedback. We’re truly devastated to hear that the roller on your Shark vacuum broke less than a month after purchase, and that the replacement part has been out of stock for over two months. This is certainly not the experience we want for our customers, and we completely understand how frustrating this situation must be. Please know that we will be sharing your feedback with the appropriate teams internally, as it helps us improve both our products and customer experience. Since you've already contacted us, if there’s anything further we can do to assist you or if you’d like to discuss your experience in more detail, we’d truly appreciate the opportunity to help. Please don’t hesitate to contact our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.