Hi Brian,<br /><br />Thank you for your feedback. We’re disappointed to hear the suction power didn’t last as long as you expected. We understand how frustrating this can be, and we appreciate you taking the time to share this with us. This isn’t our usual standard; we understand how frustrating this must be, and we’d appreciate the opportunity to make this right. For further assistance, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.<br /><br />Kind Regards,<br />Shark Home

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear about the battery life and performance issues you’ve described, especially with picking up pet hair and debris. That’s certainly disappointing and not the experience we want for our customers. We recommend trying our troubleshooting guide, which covers battery performance and cleaning issues and may help improve results. If the steps don’t resolve the problem, the guide will direct you to our customer service team for further support: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re really sad to hear that your vacuum isn’t picking up dirt the way it should, especially after only a few months of use. This is definitely not the performance you should expect from a Shark product. We appreciate you sharing this with us, and we’d really like to help get to the bottom of what’s going on with your unit. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way. https://support.sharkninja.ca/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We understand how frustrating it is when it’s not self-emptying and the battery isn’t lasting as expected, especially when you’re relying on it to make things easier. Please know this isn’t the experience we want for you, and we truly appreciate you bringing it to our attention. We’ll be sure to share your feedback with the relevant teams to help improve both our products and overall experience. In the meantime, we recommend taking a look at our self-help troubleshooting guide below, which includes steps to help resolve both the self-emptying and battery concerns: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue continues after trying those steps, you’ll also find instructions at the end of the guide on how to get in touch with our support team. Kind regards, Shark Home