Hi Shelley, Thank you for taking the time to leave a review. We’re unhappy hear that a small spring came loose, causing the automatic emptying feature to stop working and affecting the vacuum’s performance. We completely understand the frustration this may have caused, especially when you can’t find anyone locally who repair Shark products. Your experience matters to us, and we’ll make sure your feedback is shared with the right teams. We’re here to help and will do everything we can to make this right for you. Here's a link to our website where a replacement Auto-Empty Dust Bin can be purchased: https://www.sharkninja.com/2.0l-auto-empty-dust-bin/XDOCKIP3251.html If there’s anything we can do to improve or if you’d like to share your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to leave your feedback with us. We are truly sorry to hear about the experience you’ve had. Needing to replace the dust cup, dealing with low power, short run time, and still having to use another vacuum afterward is incredibly frustrating, and we completely understand your disappointment. We looked into this further and can see that one of our agents has already assisted you, and we are happy to hear the issue has been resolved. If you need any additional support, please feel free to reach out to us using the link below and our team will be glad to help: https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear about the trouble you're experiencing with your PowerDetect. Since the dust cup isn’t emptying properly and you’re finding it difficult to maneuver, we’d love to take a closer look. To help resolve this as quickly as possible, please review our self‑help guide using the link below. If the issue isn’t resolved, you’ll be directed to our customer service team, who can assist you further. Self Help Guide: https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for sharing your experience. We’re glad to hear the suction and overall performance have been working well for you. Your feedback about hair clogging between the soft roller and teeth is very helpful, especially for pet owners. Insights like yours help us identify ways to improve our designs and user experience. Kind Regards, Shark Clean.