Hello Tobias, Thank you for your feedback. We're very sorry to hear that you're experiencing such a short runtime with your replacement vacuum. We understand how frustrating it is when the vacuum stops working after only a few minutes of use. This is not the experience we want for our customers. Please contact our Customer Support team so we can troubleshoot the issue and determine whether the unit may require servicing or replacement. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hi Jon, Thank you for taking the time to leave a review. We’re truly sorry to hear that your first Shark had issues, though we’re glad to know the replacement process was smooth when you reached out. That’s always what we aim for. We’ll be sure to share your feedback with the relevant teams internally. If there’s anything we can do to help improve your experience further, or if you’d like to share more of your thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us Kind regards, Shark Clean.

Hi there, Thank you for taking the time to share your experience. We’re really sorry to hear how upsetting this has been. Having a vacuum stop working after just three weeks, with no battery power or suction, would understandably leave anyone feeling frustrated and disappointed. That’s certainly not what you expected when purchasing this product. What you’ve described isn’t typical performance, and we’d really like the opportunity to have this reviewed properly. To help identify what may be going on and determine next steps, we recommend starting with our self‑help troubleshooting guide for your model: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the troubleshooting steps don’t resolve the issue, please be sure to follow the directions provided at the end of the guide. Kind Regards, Shark Home