Hi there, Thank you for sharing your feedback. We're sorry to hear that vacuuming with your PowerDetect Cordless has been frustrating due to the roller head sticking, even on low-pile rugs. We'd like the opportunity to troubleshoot this with you and help ensure your vacuum is performing as intended. Please reach out to our team using the link below so we can take a closer look and assist further: https://support.sharkninja.com/contact-us We appreciate you bringing this to our attention and look forward to helping. Sincerely, Shark Home

Hello Tobias, Thank you for your feedback. We're very sorry to hear that you're experiencing such a short runtime with your replacement vacuum. We understand how frustrating it is when the vacuum stops working after only a few minutes of use. This is not the experience we want for our customers. Please contact our Customer Support team so we can troubleshoot the issue and determine whether the unit may require servicing or replacement. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark PowerDetect struggles with pet hair, especially when it gets caught in the roller or pushes hair around instead of picking it up effectively on rugs. Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you. https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Regular maintenance after use, including clearing the brushroll and checking for buildup, can also help improve performance with pet hair. If you have any further concerns or need additional support, please feel free to reach out to us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home