Hi Cind, We’re sorry to hear about your experience and that your PowerDetect Cordless hasn’t been usable since purchase. That’s definitely not the experience we want for you, and we’d like to help get this resolved. Please reach out to our support team so we can take a closer look and explore the best solution for you, whether that’s troubleshooting or a replacement. You can contact us here: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for taking the time to share your experience. We’re really sorry to hear how upsetting this has been. Having a vacuum stop working after just three weeks, with no battery power or suction, would understandably leave anyone feeling frustrated and disappointed. That’s certainly not what you expected when purchasing this product. What you’ve described isn’t typical performance, and we’d really like the opportunity to have this reviewed properly. To help identify what may be going on and determine next steps, we recommend starting with our self‑help troubleshooting guide for your model: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the troubleshooting steps don’t resolve the issue, please be sure to follow the directions provided at the end of the guide. Kind Regards, Shark Home

Hi there, Thank you for sharing your experience. It’s frustrating to receive a vacuum that stops working after such a short time, and this is not the experience we want for our customers. We’d like the opportunity to review this and assist you further. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us, and our team will work with you to explore the best options. Kind Regards, Shark Clean US.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your PowerDetect's battery dies before cleaning your entire home. We're also disappointed by the frustration caused by having to remove hair that gets stuck on the brushroll. We’d feel the same way in your shoes. If you’d like to speak with us further, please visit the link here: https://support.sharkninja.com/contact-us or visit our self-help guide here: https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Clean

Hi Ruth, Thank you for taking the time to leave a review. We’re unhappy to hear that you dislike your Shark vacuum and it has difficulties changing from carpet to tile mode. We understand how frustrating this must be, and we want to help make things right. We will absolutely share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Shark Clean NA.

Hi there, Thank you for sharing your experience. We’re glad to hear the suction and overall performance have been working well for you. Your feedback about hair clogging between the soft roller and teeth is very helpful, especially for pet owners. Insights like yours help us identify ways to improve our designs and user experience. Kind Regards, Shark Clean.