Hi there, Thank you for taking the time to share your experience. We’re really sorry to hear how upsetting this has been. Having a vacuum stop working after just three weeks, with no battery power or suction, would understandably leave anyone feeling frustrated and disappointed. That’s certainly not what you expected when purchasing this product. What you’ve described isn’t typical performance, and we’d really like the opportunity to have this reviewed properly. To help identify what may be going on and determine next steps, we recommend starting with our self‑help troubleshooting guide for your model: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the troubleshooting steps don’t resolve the issue, please be sure to follow the directions provided at the end of the guide. Kind Regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with a product that feels heavy, noisy, and leaves behind an unpleasant scent even after removing the cartridge. That’s certainly not the experience we want for our customers, and we’d really appreciate the opportunity to help make this right for you. Please don’t hesitate to reach out to our team so we can look into this further and assist you: https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear how disappointing your experience was, especially when you were excited about the concept but found the unit difficult to use on carpeting. Your feedback is important to us and helps highlight real‑world use cases like carpeted surfaces, which we continue to take into consideration when designing and improving our products. Our support team would be happy to review your experience further and see if there are any alternative options that may better suit your needs. Please feel free to contact us using the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Lilly, Thank you so much for taking the time to share your feedback. We understand your concerns with the brushroll no longer turning, the pickup performance, and the overall feel during use. Your experience is really important to us, and we’ll make sure your feedback is shared with the appropriate teams. In the meantime, we recommend taking a look at the self-help guide linked below, which includes steps that may help improve performance: https://support.sharkninja.ca/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If you’re still experiencing issues afterward, please follow the instructions at the end of the guide to connect with our support team to assist you further. Kind regards, Shark Home.