I am in love with this machine! Once you figure out the proper grinding setting, temperature and which cup to use for a perfect cup, it makes the best coffee! Instructions are a bit vague, they could be little more detailed for the ones like me that went from a traditional drip coffee makers to this state of the art.

After following all the unboxing instructions, I was immediately disappointed when I put the first tank of water onto the main unit - rapidly formed leaks from where the tube from the tank interfaces with the main unit. I could not leave the tank attached for more that two minutes before my countertop became wet. Some research on the Internet (and many of the reviews here on kitchenaid.com) indicate that I am not the only one to experience this. I'm happy for the folks who got a five-star unit out-of-the-box, but for the money, and for the KitchenAid brand, all units should be defect-free. I believe the gasket on the main unit "tube" receptacle is of the wrong size(?) for the tube from the tank, and that allows water to leak. I fixed it by stacking two 19mm OD, 13mm ID, 3mm width silicone o-rings onto the tube (see photo - maybe, I'm not sure I can add a photo) (o-ring sizes supplied if someone else needs to do this as well). After doing this, the unit has not leaked for 24 hours. But it should not have leaked at all. After my fix, the espresso machine makes good espresso. It works well, is rather quite, cleans up nicely, and looks very good. I have not used the steam wand. NOW I have the KitchenAid Espresso Machine that I thought I purchased.

Third machine I received that was defective. First one just stopped working, second one the grinder wasn’t working correctly and third is leaking. Currently in the process of trying to return it and the process has been so frustrating. I’ve been on the phone with many reps- some helpful, some not and the issue is still unresolved. I do not recommend an espresso machine from Kitchenaid. Better go with Breville or the other many options out there.

I really enjoy this espresso machine. The grinder is impressively quiet—easily the quietest I’ve ever used—and that feature alone is worth five stars. That said, I did start noticing a small but constant drip from the steam wand within the first two months. It only happens when the pump is running, but it’s persistent enough to be concerning. I reached out to the small appliance support line and was placed on a 1.5‑hour hold. I opted for a callback, but unfortunately never received one. I still need to get in touch with support to resolve the issue.

I absolutely love this espresso machine. It is efficient and quiet and easy to use. The handbook has easy ways to help you figure out if you are over/under extracting the espresso. However I would have given it 5 stars, but I have had complications with the original order as well as with this machine. There is some issue with the water reservoir sealing to the machine. It doesn't seem to sit fully snug and there is a small leak each time I try and reset it into the machine. I have got it set now so it doesn't leak, however I will not remove the reservoir to prevent further leaking. I had already returned my original machine and the this replacement does the same thing.

It's a good machine but had a better experience with breville. Mostly due to ease of use. There are more steps to switching between coffee and steamer. Also the coffee tends to spill when grinding and coffee grounds go everywhere making it more difficult to keep area clean. The espresso drip quality is very good.

Please contact me via email regarding the replacement which you sent me to replace the unit which leaked. I have sent the replacement back to you unused. I need to explain an issue with the replacement unit and the way the tank fits into the unit. The leak on the new one was worse than the leak on the original. I was able to fix the original one by fitting two o-rings to the tank. I suspect that the tank being shipped with the original unit and the replacement unit are the wrong tanks because they do not make a water-tight seal. If you fit the tank on the one I sent back you will see the leak immediately.

Had this almost a year and really had nothing but problems. Coffee beans flying everywhere, water leaking every time you use it, inconsistent shots. Now the shot doesn’t even pull and just burns up. I had scrubbed the strainer in each port, ran a descale no less than 15 times and still nothing. Super disappointed.

I bought this for my girlfriend for Christmas and straight out of the box it's already leaking from the water tank. Wish I had read reviews because apparently this is a known issue thats been going on for a while. It's ridiculous that they havent fixed this and are still selling this product with such a known issue. We tried putting an O-ring in the tube at the bottom of the water tank so hopefully that works, because since I bought this over a month ago for Christmas it is already past the refund window. Even if it works, I doubt i'll buy anything else KitchenAid in the future. Ive lost trust in them as a company.

[This review was collected as part of a promotion.] I feel there might be something wrong with my unit. The tray underneath needs to be emptied every 2-3 days. Is this normal? It feels like a slow leak to me