Dear Valued Customer,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with this laptop and the inconvenience this may have caused if the sound quality didn&#39;t meet your expectation. This laptop delivers the most immersive, clear, and balanced sound experience you’ve ever heard on a laptop. It was designed with the help of Dirac, a professional audio solution provider. To enhance or improve the audio quality, ensure the chipset and audio drivers for this laptop are installed. These drivers are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-go-15-oled-e1504g/helpdesk_download?model2Name&#61;ASUS-Vivobook-Go-15-OLED-E1504G . Additionally, ensure Windows is up to date.<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty