Dear Valued Customer, <br /> <br />Thank you for sharing your experience with the ASUS E1504GA laptop. We sincerely apologize that the device was dead on arrival and did not function as expected. We hope you were able to obtain either a replacement or a refund to resolve the issue.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2501018214-0007&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Valued Customer,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with this laptop and the inconvenience this may have caused if the sound quality didn&#39;t meet your expectation. This laptop delivers the most immersive, clear, and balanced sound experience you’ve ever heard on a laptop. It was designed with the help of Dirac, a professional audio solution provider. To enhance or improve the audio quality, ensure the chipset and audio drivers for this laptop are installed. These drivers are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-go-15-oled-e1504g/helpdesk_download?model2Name&#61;ASUS-Vivobook-Go-15-OLED-E1504G . Additionally, ensure Windows is up to date.<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty