Dear Gail, We sincerely apologize for the inconvenience you are experiencing with your ASUS E1504GA laptop, specifically with the keyboard not functioning and the touchpad being frozen. We understand how disruptive this can be, and we regret the frustration it has caused. To help resolve the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501018214-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/ [Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/