Dear Valued Customer, <br /> <br />Thank you for sharing your experience with the ASUS E1504GA Laptop. We’re glad to hear that you find it to be a solid device for light work, and we hope it continues to perform well for you.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2511032961-0001&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support

Dear Fordsuperduty76, Thank you for your comment. Indeed, it is a good laptop for the price. We do understand your concern with the laptop performance and the inconvenience this may have caused if you are experiencing slow speed sometimes. To resolve the speed or performance issue, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-go-15-oled-e1504g/helpdesk_download?model2Name=ASUS-Vivobook-Go-15-OLED-E1504G . Keeping the laptop updated will always maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. Furthermore, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application if you are experiencing stability or performance issue with this laptop. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/ . If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Popsdaman, <br /> <br />Thank you for your feedback.<br /> <br />We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing slow speed or sluggish performance. To resolve this, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-go-15-oled-e1504g/helpdesk_download?model2Name&#61;ASUS-Vivobook-Go-15-OLED-E1504G. Additionally, ensure this laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;My ASUS&#34; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /> <br /> Regards, <br /> <br /> Rodel <br /> <br />ASUS Customer Loyalty