Dear Valued Customer, <br /> <br />Thank you for sharing your experience with the ASUS E1504GA laptop. We sincerely apologize that the device was dead on arrival and did not function as expected. We hope you were able to obtain either a replacement or a refund to resolve the issue.<br /> <br />We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty&#64;asus.com and include the case number &#34;N2501018214-0007&#34; as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.<br /> <br />Best Regards,<br />Chantae<br />ASUS Customer Loyalty US Support