Dear Popsdaman, <br /> <br />Thank you for your feedback.<br /> <br />We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing slow speed or sluggish performance. To resolve this, ensure Windows, drivers, BIOS and applications are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-go-15-oled-e1504g/helpdesk_download?model2Name&#61;ASUS-Vivobook-Go-15-OLED-E1504G. Additionally, ensure this laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the &#34;My ASUS&#34; utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use &#34;My ASUS&#34;, please go to: https://www.asus.com/support/FAQ/1041686/.<br /> <br />If you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. <br /> <br />Thank you for choosing an ASUS product. <br /> <br /> Regards, <br /> <br /> Rodel <br /> <br />ASUS Customer Loyalty

Dear Valued Customer,<br /><br />Thank you for your comment. <br /><br />We do understand your disappointment with this laptop and the inconvenience this may have caused if the sound quality didn&#39;t meet your expectation. This laptop delivers the most immersive, clear, and balanced sound experience you’ve ever heard on a laptop. It was designed with the help of Dirac, a professional audio solution provider. To enhance or improve the audio quality, ensure the chipset and audio drivers for this laptop are installed. These drivers are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-go-15-oled-e1504g/helpdesk_download?model2Name&#61;ASUS-Vivobook-Go-15-OLED-E1504G . Additionally, ensure Windows is up to date.<br /> <br />Should you need further assistance with the product, please email me at cl-rodel&#64;asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.<br /><br />Thank you for choosing an ASUS product.<br /><br />Regards,<br /> <br />Rodel<br /><br />ASUS Customer Loyalty