Hi Deb, Thank you for sharing your feedback and for being a long‑time Shark customer. We’re sorry to hear that the Steam Pickup did not perform as expected and that it left dirty water behind, especially compared to a steam mop you previously loved. We understand how frustrating that can be. We’d like the opportunity to troubleshoot this with you and see if there are any adjustments, maintenance tips, or solutions that could improve performance. Your feedback is important to us and helps guide future improvements. Please reach out to us here so we can assist you further: https://support.sharkninja.com/contact-us Thank you for taking the time to share your experience. Sincerely, Shark Home

Hi there, Thank you for sharing your experience with the Steam Pickup. We’re sorry to hear that it’s leaving your hardwood floors dirty, that’s definitely not the performance we aim to deliver. Your feedback is important, and we’d love the opportunity to troubleshoot this with you. Please reach out to our Customer Service team at 1-855-427-5127 so we can help make this right. We appreciate you giving Shark a try and hope we can turn your experience around. Sincerely, Shark Clean US

Hi there, Thank you for taking the time to leave your review. We understand your disappointment with the cleaning performance of your Shark Steam Pickup, especially when you were expecting it to effectively remove embedded dirt and grime. Your feedback is important and helps us continue improving our products. It’s not the experience we aim to provide, and we will be sure to share your insights with our internal teams. In the meantime, we recommend referring to our troubleshooting guide below, which includes tips that may help improve performance: https://support.sharkninja.com/article/SD200-Series-Shark-Steam-Pickup-3-in-1-Hard-Floor-Cleaner-Troubleshooting-Guide If the issue continues after trying these suggestions, please follow the instructions at the end of the guide to connect with our support team for further assistance. Kind regards, Shark Home

Hi there, Thank you for sharing your experience with us, and we’re sorry to hear about the odor issue you’ve encountered. We understand how frustrating this must be, especially when trying to keep your home fresh. To help resolve this, we recommend reviewing the care and maintenance steps for your Steam Pickup, as regular cleaning of the brush and components is essential to prevent lingering odors. Please check the link below for detailed guidance on proper maintenance. If the issue persists after following these steps, please don’t hesitate to reach out to our team for further support, we’re here to help. Maintenece Guide:https://support.sharkninja.com/article/SD200-Series-Maintaining-your-New-Shark-Steam-Pickup Contact Page: https://support.sharkninja.com/contact-us  Kind regards, Shark Clean

Hi there, Thank you for sharing your experience with us. We get how disappointing it feels to have the mop stop working right around the one‑year mark, particularly when the vacuum feature didn’t perform the way you expected. You deserved a product that made cleaning easier, not more frustrating. To help address the issue you’re experiencing, we recommend referring to our self‑help guide here: https://support.sharkninja.com/article/SD200-Series-Shark-Steam-Pickup-3-in-1-Hard-Floor-Cleaner-Troubleshooting-Guide If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Home.