Hi Bob, We don't want any of our customers to regret their purchase. Allow us to help you. We want to speak with you about this experience and determine what steps can be taken to help with your Samsung washer and dryer combo. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148118214, which will help our team pull up your information. ^Rainly