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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,403 ratings1,403 reviews
  1. 5 stars79% (1,105)
  2. 4 stars13% (176)
  3. 3 stars4% (53)
  4. 2 stars1% (18)
  5. 1 star4% (51)

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Showing 1-10 of 1,403 reviews
Jan 13, 2026
Reviewer name: Roma
5 out of 5 stars
5 out of 5 stars review

No more musty laundry

[This review was collected as part of a promotion.] I was always the mum washing the laundry at least 3 times because I forgot to move it to the dryer in time. This has made my life so much easier. The best part is the AI Opti Wash Cycle learns and improves with time. I can load a big load at once as well. Bonus points for the large capacity detergent and softener dispenser. No more measuring out detergent for each load. If you are a busy household this is an amazing investment!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 17, 2026
Reviewer name: Johnny 4400
5 out of 5 stars
5 out of 5 stars review

Crazy amazing machine

I got this thing and I got to say it is amazing it's set it and forget it and it does an amazing job on cleaning much better than the other two I have in the laundry room I got to say I didn't believe it would work good but two in one you don't even have to check it and the clothes are done thumbs up on this one can't say the same for the oven though I already wrote a review on the oven and if I could have I would have returned it but this thing no way I love it

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jul 23, 2026
Reviewer name: Pamela
5 out of 5 stars
5 out of 5 stars review

Love the features!

Best decision to get this product! I'm free from having to be home to transfer from washer to dryer. I'm no longer taking certain garments out to hang dry because the heat pump type of drying is much easier on your clothes. Love the app too…easy to use etc.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 31, 2026
Reviewer name: Tenru
4 out of 5 stars
4 out of 5 stars review

Solid

[This review was collected as part of a promotion.] Solid combo. It can hold a ton of clothes and washes them very well. It does take kinda long on extra large loads but it is very convenient to leave for work and have dry clothes when you get home. It's pretty quite too

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 20, 2026
Reviewer name: Solepsizm
4 out of 5 stars
4 out of 5 stars review

The Combo is the future, but be careful with the..

Let's get straight to the point: The "Combo" concept is the best thing to arrive in the US from Europe (even if we invented it). The convenience is unmatched—you load dirty clothes before work, and come home to clean, dry clothes. No more transferring wet laundry or dealing with mildew smells because you forgot to switch loads. It also saves space, or lets you install two units to double your capacity. The "Ventless" Reality (Heat Pump): This model is ventless (120V plug, no exhaust duct needed). The Good: Easy install anywhere with water/drain. The lower temperature is much gentler on fabrics. The Bad: The cycle time. It takes forever. Civilizations will rise and fall before a full wash/dry cycle finishes. Also, if you stuff it full, clothes come out quite wrinkled. My Advice: If you have a laundry vent, get a vented version. It's faster and more familiar. Only stick with this Heat Pump version if you absolutely cannot vent outside. The Machine Itself: Features: It's a solid "A" for engineering. The screen is basically a full Android tablet—you can even watch YouTube on it. Auto-Dispense: Huge plus. You fill the tank once and forget it. No measuring cups for every load. The Flaw (The Filter): While the machine gets an A, the filter engineer gets a D-. To clean it, you have to disassemble it like a Lego set, then scrape the lint out with your fingernails, which makes a mess. It's a baffling design choice in an otherwise premium machine. Verdict: An excellent combo solution. If you have the option for vented, take it. The filter is a pain, but the convenience of "load and go" outweighs the negatives.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 19, 2026
Reviewer name: Mare
4 out of 5 stars
4 out of 5 stars review

Replacement parts?

I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 15, 2024
Reviewer name: Atabay Kadiroglu
1 out of 5 stars
1 out of 5 stars review

Rattling noise when spinning

Delivered this week, removed the shipping bolts and leveled it on the ground but its making a rattling noise when spinning. Can someone help please?

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi Atabay Kadiroglu, We recognize your feelings regarding your washer-dryer combo making noises. We would love to help you. We recommend reviewing the resources listed below, which include steps to help you with the rattling sound your unit is making. The Samsung washing machine is noisy. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147447097) to help our team pull up your information when you message us. Thank you. -Kimberly

Apr 15, 2026
Reviewer name: Unhappy in WV
1 out of 5 stars
1 out of 5 stars review

Less than 6 months motor out, clothes stuck

This is by far the worst Samsung product, less than 6 months and the motor went out, the door would not open even after trouble shooting, clothes are stuck in the machine. The Samsung service tech could not get the door open. Buyer beware, do not buy

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung

Hi Unhappy in WV, It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus. We would like to reassess your concern and work with you to ensure nothing is overlooked. You may reach us through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you contact us, having your reference number (1152391280) ready will help us support you more quickly. Samsung values your business. Glaiza Samsung Care

Jan 20, 2026
Reviewer name: Elox
1 out of 5 stars
1 out of 5 stars review

Worst maintenance todo…

Great at washing everything. Worst thing is cleaning this SD card lint filter that does not stand on its own and can not be plced anywhere in a bespoke mannr. And then…The drain is hidden behind the cartridge of soaps and the hose barely reaches the end of the unhinged door. And then It is not at an incline where just any bottle can recieve the run off water. Ifs just nightmare and not worth the money to commit to this maintenance. Im so upset I came to this website lookin c accesories that would help the cleaning process. Not even writing this review is easy, look at the darn typos that generated idk what these letters are jumping.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung Care

Hi Elox, We understand you're disappointed with not having the best experience with your laundry combo. Let us help. Here is a link to the user manual; kindly go to pages 62-77 for a guide on how to maintain your laundry combo. User manual. https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151885345) to help our team pull up your information when you message us. Thank you. -Ricardo

Feb 12, 2026
Reviewer name: Darrell K
1 out of 5 stars
1 out of 5 stars review

Terrible product

Absolute worst. Will not meet any times specified. Constantly have to clean bottom filter. Condenser more than difficult to clean without specialized brushes or vacuum attachment. Fastest washing time on super speed was 1 hour 18 minutes wash only then a typical drying tim of 2 hours. Half of the time I have to add a cycle of 30 to 45 minutes timed dry to finish drying. Auto detergent works occasionally. Bedding is a 6 hour 30 minute cycle. Terrible product. Will replace as soon as possible and set this machine by the road for free, with sign stating works with aggrevation. Samsung should pay me back.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung Care

Hello there, We understand how frustrating it can be when a washer-dryer doesn’t finish cycles in the expected time, requires frequent filter cleaning, and still leaves loads damp. We’re here and willing to help. Please review the guidance below in the user manual to troubleshoot the issues you’re experiencing: For situations where the unit stops during operation: Refer to Stops (page 80) in the user manual. User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf For issues with the washer spinning poorly: Samsung washing machine spins poorly http://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need further assistance, please get in touch with us so our team can review your situation and provide support. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152079540), so our team can pull up your information. Thank you! ^Joshua