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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,688 ratings1,688 reviews
  1. 5 stars78% (1,316)
  2. 4 stars13% (221)
  3. 3 stars4% (71)
  4. 2 stars1% (20)
  5. 1 star4% (60)

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Showing 1-10 of 1,688 reviews
Jul 23, 2026
Reviewer name: Pamela
5 out of 5 stars
5 out of 5 stars review

Love the features!

Best decision to get this product! I'm free from having to be home to transfer from washer to dryer. I'm no longer taking certain garments out to hang dry because the heat pump type of drying is much easier on your clothes. Love the app too…easy to use etc.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 17, 2026
Reviewer name: Johnny 4400
5 out of 5 stars
5 out of 5 stars review

Crazy amazing machine

I got this thing and I got to say it is amazing it's set it and forget it and it does an amazing job on cleaning much better than the other two I have in the laundry room I got to say I didn't believe it would work good but two in one you don't even have to check it and the clothes are done thumbs up on this one can't say the same for the oven though I already wrote a review on the oven and if I could have I would have returned it but this thing no way I love it

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 13, 2026
Reviewer name: Roma
5 out of 5 stars
5 out of 5 stars review

No more musty laundry

[This review was collected as part of a promotion.] I was always the mum washing the laundry at least 3 times because I forgot to move it to the dryer in time. This has made my life so much easier. The best part is the AI Opti Wash Cycle learns and improves with time. I can load a big load at once as well. Bonus points for the large capacity detergent and softener dispenser. No more measuring out detergent for each load. If you are a busy household this is an amazing investment!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 31, 2026
Reviewer name: Tenru
4 out of 5 stars
4 out of 5 stars review

Solid

[This review was collected as part of a promotion.] Solid combo. It can hold a ton of clothes and washes them very well. It does take kinda long on extra large loads but it is very convenient to leave for work and have dry clothes when you get home. It's pretty quite too

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Dec 19, 2025
Reviewer name: TxBH
4 out of 5 stars
4 out of 5 stars review

Good, space saving machine

[This review was collected as part of a promotion.] I've had the Bespoke All-in-one washer/dryer for about a year now, and it's a solid machine with a few quirks. First, get used to a bit longer wash/dry times than you may be used to. Even the "super speed" cycle takes a couple of hours. Also, clothes may seem slightly damp when you first remove them, but they will quickly dissipate any remaining moisture. Try to keep your loads on the smaller side to minimize this. You will also need to keep the lint collector clean, which is multi-piece unit that you have to take apart and use a small vacuum on. Last thing: be careful with using dryer sheets, they can make their way into the drain system and clog it. All that said, the machine has a sleek design, it gets clothes nicely clean, it saves space, and doesn't use a huge amount of energy.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jan 19, 2026
Reviewer name: Mare
4 out of 5 stars
4 out of 5 stars review

Replacement parts?

I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 15, 2024
Reviewer name: Atabay Kadiroglu
1 out of 5 stars
1 out of 5 stars review

Rattling noise when spinning

Delivered this week, removed the shipping bolts and leveled it on the ground but its making a rattling noise when spinning. Can someone help please?

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi Atabay Kadiroglu, We recognize your feelings regarding your washer-dryer combo making noises. We would love to help you. We recommend reviewing the resources listed below, which include steps to help you with the rattling sound your unit is making. The Samsung washing machine is noisy. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147447097) to help our team pull up your information when you message us. Thank you. -Kimberly

Apr 15, 2026
Reviewer name: Unhappy in WV
1 out of 5 stars
1 out of 5 stars review

Less than 6 months motor out, clothes stuck

This is by far the worst Samsung product, less than 6 months and the motor went out, the door would not open even after trouble shooting, clothes are stuck in the machine. The Samsung service tech could not get the door open. Buyer beware, do not buy

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung

Hi Unhappy in WV, It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus. We would like to reassess your concern and work with you to ensure nothing is overlooked. You may reach us through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you contact us, having your reference number (1152391280) ready will help us support you more quickly. Samsung values your business. Glaiza Samsung Care

Jan 8, 2026
Reviewer name: Nurse4U
1 out of 5 stars
1 out of 5 stars review

Warranty Not Upheld

I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I've even contacted executive customer service and no one has contacted me and it's clear they don't care about their customers only the money they can make off of you.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi there, We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us. Have a great day. -John

Oct 31, 2025
Reviewer name: Betsy in Florida
1 out of 5 stars
1 out of 5 stars review

Do NOT BUY THIS: you will regret it

This is one of the worst purchases I have ever made. I regret it wildly. Do not buy this. I have had ongoing issues with it since I purchased it a year ago. The cycle time takes 3.5 hours instead of the stated 2. It will literally use an entire bottle of softener at one time. Now, I am FIVE days out of warranty and the stupid thing is not drying my clothes..and they will not cover a thing. Buy another brand or product and avoid the regret.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Betsy in Florida, we understand your frustration with your washer and dryer combo. Allow us to help. We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times. Please check this link for more details on the weight of each load and the corresponding drying time. Samsung Bespoke AI Combo is not drying clothes https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry. User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151189568) to help our team pull up your information. Have a great day. ^Camille