I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I've even contacted executive customer service and no one has contacted me and it's clear they don't care about their customers only the money they can make off of you.

I have had it for almost a year. Although maintenence is a headache. It works so well. I love it. I feel bad for those not having my luck

Dangerous and potentially fatal flaw in the Samsung Bespoke All in One Washer and Dryer. I purchased this product 06/26/2024 and it was received and installed 07/03/2024. At first everything was fantastic, clothes came out clean and dry, I'd set a load before bedtime and we were easily able to keep on top of the laundry for a family of six. After about 6 months I noticed that the laundry was consistently damp at the end of a drying cycle. I followed the instructions on the Samsung support center to clean the heat exchange coils and make sure the lint trap and surrounding area were clean. That seemed to help for a couple loads and then the performance issues returned. I contacted Samsung and a service repairman was sent to look at it. He didn't see anything wrong, and suggested washing the lint trap every few uses to prevent a buildup of fabric softener. The performance issues continued, and it was a huge disappointment to have spent $1,999.99 dollars on a piece of equipment that was having to be run multiple times just to get a dry load of laundry. It became difficult to stay on top of the laundry, and frustrating as the lower washer filter was continually becoming clogged with hair. Finally, out of desperation, seeking answers to this issue, fed up with soggy clothing and multiple runs that used MORE energy, and caused us to constantly be behind on the laundry, I turned to Reddit threads and Youtube. This washer/dryer combo is promoted as being ventless, a huge plus, because of no need to constantly clean an external vent, increasing our risk of a house fire. As a first responder family that was a relief. According to Consumer Affairs, “Dryers are responsible for approximately 13,820 fires annually.” I faithfully cleaned the lint trap every load and followed all the instructions provided by Samsung for continuing maintenance. What I found inside the back of my washer/dryer unit was shocking. After scouring Youtube I finally found an account that showed how to remove the lid and open the top of the lint chute, the chute that carries all the lint up to the trap where it can then be removed. The lint chute was almost completely filled with lint, there was a small hole through which air could get through. This obviously explained the poor performance issues with drying, but was shocking as it's a huge fire hazard, and the only way to reach it is to take apart the washer/dryer. Attached is a photo of the pile of lint that I removed from the unit. Pencil for reference to HOW much lint was stuffed in there. Obviously there is a flaw in the design of the chute that carries the lint to the trap. This will be an ongoing issue, where to fully clean the unit I, as the consumer, have to take apart the washer/dryer to access the built up lint. This is a fatal flaw in this unit, one that I'm grateful to have found, but one that has the potential to cause house fires for the other consumers that have bought it. There is no way to clean the lint, and consumers have no knowledge of the build up unless, like me, they spent hours trying to find somebody on Youtube or Reddit that might know how I could fix my wet laundry. Do better Samsung. In 2023 there were 4,371 fire deaths. So far in 2025 there have been 1,240 home fire deaths. The NFPA reports that, “between 2016 and 2020, the United States experienced an annual average of 350,800 home structure fires.” My family is lucky to not be part of that statistic, you'd better hope that others who bought the same product have that same luck.

[This review was collected as part of a promotion.] I purchased this combination, washer and dryer based on my previous experience with Samsung washers and dryers. You see I already have a Samsung washer and dryer in my home. This all in one unit is really pretty good. I'm legally blind and the display is a little lower than I level, but most of the time I can navigate it. The only thing that's bothersome to me is the Lyne trap pulling it out, emptying it and putting it back in requires you to line it up Just So and if you don't have a lot of room between the washer dryer unit and the wall to pull backwards, it can be kind of tricky to line it up and put it back in and take it out and empty it. Other than that, it's very easy to work with. I think we've had an issue with the clogged drain once and we've had this since 1 December and it is now mid May. I like that self washes and self dries let you know when you need to empty the lint trap. Let you know when you need to add detergent or fabric softener. I like that it's an all in one unit and it notifies you if you use the phone app, when the closer are ready. I like that it's programmable so that you can wash and Dry the clothes so that they're ready at a certain time so you don't have to worry about wrinkles. It even has an option to help you reduce the number of my wrinkles that you get in your clothes.

This is literally the WORST machine on the market. It advertises “large capacity”, “good for pet hair”… ALL LIES. I bought this while I was pregnant thinking it would make my life easier and it's done nothing but add stress to my life. Worst money I've ever spent. The compressor has gone bad twice in less than a year, it won't dry a normal size load, everything you wash smells like mildew.. and on top of that Samsung customer service is HORRIBLE. If I could give this machine negative stars, I would. I will never buy another Samsung product in my life.

[This review was collected as part of a promotion.] Honestly, this washer-dryer combo is a total lifesaver if you just want to set it and forget it. Not having to swap wet clothes over to a dryer is amazing, and you can plug it right into a regular wall outlet without messing with an ugly vent. Sure, they slap the "AI" label on the fancy touchscreen and the wash cycles, but let's be real—it's just smart sensors doing standard sensor things. Marketing hype aside, though, it genuinely streamlines laundry day. Pros - Huge drum that actually fits a king-size comforter without struggling. - The auto-detergent dispenser and the door that pops open at the end mean you can truly walk away. - No dryer vent needed, so you can pretty much put this thing anywhere. Cons - The "AI" branding is totally overblown; it's not thinking, it's just weighing your clothes. - Thick blankets or mixed loads can trick the sensors, making cycles drag on way longer than expected. - You have to be super religious about cleaning out the multi-layered lint filter.

[This review was collected as part of a promotion.] Works great, load it up go about my day and come home to clean clothes, keeps me updated if something needs attention. Wish I had room for 2 of them. Ventless works great, as an HVAC licensed contractor I had concerns about that. I couldn't even tell it was ventless. With the extra space saved and an open 240v circuit from the previous dryer., I set up a bitcoin mining machine win win

Samsung, I guess, believes 5½ hours for "rapid wash" mode is acceptable. Perhaps "rapid" is relative to geological time scales or the heat death of the universe. My favorite part is needing to dry almost every load twice! Nothing says "cutting-edge AI technology" like clothes that come out damp after a full dry cycle. The "AI" must stand for "Absolutely Inadequate" because it certainly hasn't learned how to actually dry fabric. But hey, at least it's "Bespoke" - which apparently means you can choose what color you'd like your disappointment to come in.

I have given this W/D several months to use and get to know its pros and cons. At this point, it's mostly cons. The only positive is the space-saving aspect. Everything else is terrible. It takes several hours to do one load of laundry, the lint trap is a pain to clean, and the emergency water drain is THE WORST DESIGN FLAW IN HISTORY. I just spent the last hour mopping up the flood that cleaning it resulted in. I sincerely regret this purchase.

[This review was collected as part of a promotion.] Best investment, love the capacity and it gives my adhd brain a break not having to run the same load 3 times because I forgot to transfer to the dryer