Dangerous and potentially fatal flaw in the Samsung Bespoke All in One Washer and Dryer. I purchased this product 06/26/2024 and it was received and installed 07/03/2024. At first everything was fantastic, clothes came out clean and dry, I'd set a load before bedtime and we were easily able to keep on top of the laundry for a family of six. After about 6 months I noticed that the laundry was consistently damp at the end of a drying cycle. I followed the instructions on the Samsung support center to clean the heat exchange coils and make sure the lint trap and surrounding area were clean. That seemed to help for a couple loads and then the performance issues returned. I contacted Samsung and a service repairman was sent to look at it. He didn't see anything wrong, and suggested washing the lint trap every few uses to prevent a buildup of fabric softener. The performance issues continued, and it was a huge disappointment to have spent $1,999.99 dollars on a piece of equipment that was having to be run multiple times just to get a dry load of laundry. It became difficult to stay on top of the laundry, and frustrating as the lower washer filter was continually becoming clogged with hair. Finally, out of desperation, seeking answers to this issue, fed up with soggy clothing and multiple runs that used MORE energy, and caused us to constantly be behind on the laundry, I turned to Reddit threads and Youtube. This washer/dryer combo is promoted as being ventless, a huge plus, because of no need to constantly clean an external vent, increasing our risk of a house fire. As a first responder family that was a relief. According to Consumer Affairs, “Dryers are responsible for approximately 13,820 fires annually.” I faithfully cleaned the lint trap every load and followed all the instructions provided by Samsung for continuing maintenance. What I found inside the back of my washer/dryer unit was shocking. After scouring Youtube I finally found an account that showed how to remove the lid and open the top of the lint chute, the chute that carries all the lint up to the trap where it can then be removed. The lint chute was almost completely filled with lint, there was a small hole through which air could get through. This obviously explained the poor performance issues with drying, but was shocking as it's a huge fire hazard, and the only way to reach it is to take apart the washer/dryer. Attached is a photo of the pile of lint that I removed from the unit. Pencil for reference to HOW much lint was stuffed in there. Obviously there is a flaw in the design of the chute that carries the lint to the trap. This will be an ongoing issue, where to fully clean the unit I, as the consumer, have to take apart the washer/dryer to access the built up lint. This is a fatal flaw in this unit, one that I'm grateful to have found, but one that has the potential to cause house fires for the other consumers that have bought it. There is no way to clean the lint, and consumers have no knowledge of the build up unless, like me, they spent hours trying to find somebody on Youtube or Reddit that might know how I could fix my wet laundry. Do better Samsung. In 2023 there were 4,371 fire deaths. So far in 2025 there have been 1,240 home fire deaths. The NFPA reports that, “between 2016 and 2020, the United States experienced an annual average of 350,800 home structure fires.” My family is lucky to not be part of that statistic, you'd better hope that others who bought the same product have that same luck.

[This review was collected as part of a promotion.] We have had 3 of these. 1 was bought back by Samsung, 2 are still operating. About every 3 months we have to take the top off, disconnect the ducting to the condenser and vacuum out the lint build up. Certainly not engineered correctly.

[This review was collected as part of a promotion.] I love everything about this appliance, from it being super efficient, to it's user-friendly interface. The capacity of this machine is absurd! I probably don't use the maximum load capacity. I would recommend this to anyone and everyone!

[This review was collected as part of a promotion.] I truly enjoy using the products Because I understand the UI is simplified And what is very good is that the smart things have integrate very well with screen reading technology like voiceover and other ATT devices for the blind visually impairedThis is truly amazing and I really think the iOS team and the smart things technology app developers

[This review was collected as part of a promotion.] We are retired couple and recently purchased a new all-in-one ventless Samsung machine. We are very impressed with the ease of use of the electronic display. Starting a load is a logical process. The overall quietness of operation for the washing and drying cycles are truly amazing. We are sure this machine will last us a long time. We intend to add the riser for the machine to set on.

[This review was collected as part of a promotion.] Hard to list all of the great things About this washer and dryer. I love that it's ventless. It cleans Very well and dries efficiently. It looks beautiful. There are many different types of settings for washing, and drying that you can choose from so I never have a problem washing any type of fabric. The automatic dispenser for detergent and softener is fantastic, but you can use pods if you prefer I mean, it really does do everything and it does everything extremely well

[This review was collected as part of a promotion.] Love the fact that I don't have to change it the load from washer to dryer. My only gripe would be for the price we pay, it would come with the pedestal. Other than that, I also love the amount of time a load takes. Just a little over 100 minutes. Drum is large but can be hard to reach the back due to how low the drum sits. Great purchase. Definitely a game changer.

If you buy this get the extended warranty. I actually advise you to do that with any purchase especially with Samsung. I live outside of Orlando and when the machine started leaking they had no one available to repair it. They just sent me a check. At least I learned that I don't care for front loading washers or being held hostage by an all in one. I would rather have separate systems even as a smaller family of three. Also the dryer vent is hard to clean and to run the cleaning function for both the washer and dryer settings takes 5+ hours. The only plus side is not having to move clothes over.

[This review was collected as part of a promotion.] Love this machine never have to worry about clothes getting stank because I didn't switch it over to dryer is a life saver. Do take some time but is worth it I also save on laundry soap with it because I'm not over pouring anymore it put just enough and you can smell it. It's easy to start the loads not hard my teens and 6 year old can use it . Love that it also connects to my phone so I can see when it's ready and how much time is left on a load as well. The look is clean also not too much. I have a family of 12 going on 14 this machine saves me time and can wash a good bit of clothes at once. AI settings is good to it remember what you select and will put that setting again as an option so no having to click around and pick thru again. Can't complain it's good. Only one thing I don't like and I would say after 3 months I notice some lent build up inside I can't reach I empty after each load just hope it's not a issue later on besides that it's great I love my washer and it has been a great purchase for my apartment I have it hooked up next to my sink and it don't take up too much space my landlord doesn't even know I have a washer he thinks it's a dryer .

[This review was collected as part of a promotion.] This product is fantastic for someone who forgets to switch over the laundry, the only reason I said 4 and not 5 is because I typically have to run another independent dry cycle because the clothes aren't fully dry.