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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,701 ratings1,701 reviews
  1. 5 stars78% (1,326)
  2. 4 stars13% (223)
  3. 3 stars4% (71)
  4. 2 stars1% (21)
  5. 1 star4% (60)

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Showing 561-570 of 1,701 reviews
Aug 7, 2024
Reviewer name: Shar
1 out of 5 stars
1 out of 5 stars review

Terrible purchase!!

We bought this in May and already having issues. The clothes are still saturated even when you put dry cycle to, “ more dry.” You can only wash small loads! It takes 5 plus hours to wash one load, making it difficult to get many loads done in a day. It was a terrible purchase. I would return it if I could!! Not worth the money! Now I'm stuck with the bill and having to go to the laundry mat on my days off because of the lengthy time it takes to do one small load! You can forget washing towels or covers! Just completely dissatisfied and anyone that ask, I tell them the same thing, DON'T BUY!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hello Shar, We all know the frustration you experience with your machine. We are here to help you. Here is a link to help your machine that takes too long to finish a cycle. Click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using To get the best results out of our Samsung washer, there is a proper way to load clothes into the machine. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147417569) to help our team pull up your information when you message us. Thank you. -Kimberly

Jun 5, 2026
Reviewer name: Efficiency lover
5 out of 5 stars
5 out of 5 stars review

Love the Combo machine

[This review was collected as part of a promotion.] I love this machine! It's onboard soap dispensing is mess free and a time saver. The versatility of the features/parameters let me wash everything and dry perfectly (if desired) without high heat. The heat pump does not add a degree of heat to the laundry room and the efficiency of the lint screen catches all the lint; no fuzz or dust. The machine reminds me to perform the maintenance tasks, such as tube clean, and all it takes is to touch the start button. It send a message to my phone to tell me when it done. I just it would fold the clothes too! Maybe that will be included in the next model 🤔

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 2, 2026
Reviewer name: Lena
1 out of 5 stars
1 out of 5 stars review

I was told my review doesn't fit their guidelines

An absolute waste of my money.After about 8 months all my clothes started to smell like mold.nothing helped.we did everything by the book to upkeep it.The manufacturers rep came and told us that hose installation was wrong, It was not.we learned later that the machine is not taking the water completely out and over time it became full of mold, since it doesnt fully removes the water. By the time we realized its a problem- the warranty ran out .once you separate the cycle and do the wash only, then start the drying - there is a sound of large amounts of watter drained first.So if to use wash only- the leftover water just sits there and rods.HORRIBLE .that should never be the case.very hard to reach and bad to clean the condesator. And no special tools for it to be cleaned. at the highest setting of dry - still damp and if not taken out right away- the same horrible load of smelly clothes that need a full cycle of wash and dry again if not 2 just to make it smell decent...there is not enough of softener setting for the clothes to even make a difference in a scent. I regret being it. It applies molds that i have to wear, developed rash and skin inflammation. if i could put "-100 stars" i would.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 10, 2026
Reviewer name: HBPT
4 out of 5 stars
4 out of 5 stars review

nice washer/dryer

[This review was collected as part of a promotion.] This is a all-in-one combination washer and dryer. The capacity is decent at 5.3 cu ft. The dryer function is electric and no dryer vent is required. This is a smart appliance and you can connect to it via the Samsung SmartThings app (you must create an account). This means you can check the status, download wash profiles, and perform some basic operations. It also tells you its energy use and reminds you to clean the lint filter or run the clean cycle. However, sometimes it says the clean cycle should be run even though you already ran the clean cycle. There are many wash profiles and you can adjust the options (temperature, load size, amount of detergent to dispense, whether to run the dry cycle, etc). Although it is very convenient to wash and dry your clothes without having to unload and load in between, the wash and dry cycle takes 2 or more hours to run. If you have multiple loads to wash then it will be a long wait. We have been using it for about a year and so far it has been working well.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
May 13, 2026
Reviewer name: lary11004
5 out of 5 stars
5 out of 5 stars review

Great for a busy person

[This review was collected as part of a promotion.] I love being able to throw a load of laundry before going to work. Not having to worry about it switching it over ASAP. It's very easy to use. We've had zero issue, and follow all the maintenance instructions.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
May 14, 2026
Reviewer name: Quela
5 out of 5 stars
5 out of 5 stars review

A Smart things must have!!

[This review was collected as part of a promotion.] The Samsung Bespoke AI All-in-One Ventless Combo has been amazing so far. It saves so much space, washes and dries clothes really well, and the ventless design makes installation easy. I love the smart AI settings and how convenient it is to do laundry without moving clothes between machines. Stylish, quiet, and efficient definitely worth it.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Aug 12, 2024
Reviewer name: Csing
1 out of 5 stars
1 out of 5 stars review

CAUTION

I bought this a month ago and it's the worst purchase I've made in a long time. They say it has a super speed wash/dry 98 min cycle, I'd like to know how that's done! I've not had a load take under 4 hrs. No matter what I choose it will default back to what it thinks it should be. So I thought I would start from the beginning. I reset to factory settings because putting in a custom setting was a waste of time as it did what it wanted anyway, pulled out a level and made sure the machine was completely balanced and ran the calibration to be sue the weight sensor wasn't thrown off somehow. I even went so far as to load each piece of clothing one-by-one! Still nothing worked. If all that wasn't enough they don't make a pedestal for this unit. It sits sooo low that I have to stoop down (even at 5'2) to remove the laundry, I mean really!? I can't return it and I can't sell it because I would never get what I paid for it, I'm stuck. Hopefully Samsung will come up with a way to fix these issues via software updates or something.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from SEA Care

Hi Csing, We understand that your experience with the washer-dryer combo has been less than ideal. We'd love to help you. The Laundry Combo detects the type, weight, and soil level of your laundry, and then select the wash cycle settings accordingly. In addition, here is a resource that provides useful tips on how to properly load your washer-dryer combo. The best laundry load size for your Samsung washing machine and dryer https://www.samsung.com/us/support/answer/ANS00080262/ We would love to speak to you to provide further assistance with your unit. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147436027) to help our team pull up your information when you message us. Thank you. -Kimberly

Jun 15, 2026
Reviewer name: Alex
4 out of 5 stars
4 out of 5 stars review

A life saver

[This review was collected as part of a promotion.] I have had this for now over a year. The fact that I do not have to worry about transferring laundry was the best. I am currently a working mom and being able to wash my clothes and get notifications about it is also great too. I no longer have to guess whether if my clothes are done or not. I think I gave it a 4 because the fact that I live in an area that freezes my pipes. If you pipes freeze the washer is not usable not even the dryer feature is usable. So you have to physically tend to the pipe thats frozen.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jul 7, 2024
Reviewer name: farm cutie
5 out of 5 stars
5 out of 5 stars review

Nothing compares !!!!

[This review was collected as part of a promotion.] Samsung has been our choice for many years. In my log home I needed a ventless dryer and when I saw the All In One was ventless as well as I could do my laundry with one appliance , I had to give it a try. As always with Samsung, I was beyond pleased. This unit is simply amazing ! All of our friends and family are mesmerized to watch it in action! The performance is beyond compare. We live on a farm and work clothes can be quite odorous along with stubborn stains. Our clothes come out smelling more fresh and clean than ever before ! Stains are gone ! There are so many cycles to choose from and I especially love the Tide Pod Cold setting ! I can operate this appliance from my smart phone and it even alerts me when the dry cycle is beginning and again when my laundry cycles are complete. I can set it to where the door automatically opens when finished! Add yet another wonderful feature, you have a reservoir for your detergent and softener, so you don't have to add it for each load. You can also set the amount dispensed. The lint screen is very simple to clean and the washer itself cleans the condenser after every wash load. The brushed finished is very appealing and the design is beautiful. Looks so nice in my laundry room. I just love this beyond words!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Apr 16, 2026
Reviewer name: spark
5 out of 5 stars
5 out of 5 stars review

Great time, space, and energy saving device.

[This review was collected as part of a promotion.] Most important feature for me is convenience, second is space savings of one machine over two separate machines without sacrificing capacity and I enjoy seeing the amount of power used per load. So far the only downside is cleaning the seals out for lint and hair.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095