Hi JeanL, We understand your frustration about the performance of your Samsung AI laundry combo. We are here to help you. I have shared the model's user manual link below for the steps if your appliance is leaking on page 80. https://downloadcenter.samsung.com/content/UM/202403/20240325165557746/OID74251_IB_T-PJT_WD8000D_EN_MES_CFR_240322.pdf The Super Speed cycle gets clothes clean and ready to wear in just 98 minutes. It can wash a full load in 28 minutes and dry them in 70 minutes. And AI Opti Wash & Dry™ technology continually monitors and intelligently adjusts its performance to suit your laundry.   It is important to note that the times quoted in the above statement are based on the clothing material and load size or weight. We would love to speak to you directly to gather more information about your concern and determine what steps can be taken to help with your Samsung AI laundry combo. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147294674, which will help our team pull up your information. ^Rainly

Hello there, We understand how you felt about your washer turning on by itself. Let us help you. We would be delighted to communicate with you directly and assist you in any way we can. Please contact us using the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147437888) to help our team pull up your information when you message us. Thank you. -Kimberly