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Customer reviews for Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer for
Samsung 5.3 cu. ft. Bespoke All-in-One Ultra Capacity Washer and Heat Pump Dryer
4.6 out of 5 stars
stars
1,301 ratings1,301 reviews
  1. 5 stars79% (1,030)
  2. 4 stars12% (156)
  3. 3 stars4% (50)
  4. 2 stars1% (17)
  5. 1 star4% (48)

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Showing 251-260 of 1,301 reviews
May 12, 2026
Reviewer name: Thao
1 out of 5 stars
1 out of 5 stars review

Terrible product, terrible service

This machine promises the future but delivers a headache. For a "premium" appliance, the performance is shockingly poor. ​Dryer is Useless: Because it’s ventless, it takes forever. A single load of towels takes nearly five hours, and even then, they come out feeling "steamy" and damp rather than dry. ​The "AI" is Not Smart: The AI OptiWash feature constantly miscalculates the load weight. It either uses too little water or adds hours to the cycle for no reason. ​Maintenance Nightmare: The lint filter system is poorly designed. Wet lint gets trapped in crevices that are impossible to reach, which will definitely lead to mold or drainage issues down the road. ​Vibration & Noise: During the spin cycle, the whole house shakes. It sounds like a jet engine taking off in the laundry room. ​Bottom Line: It’s a beautiful-looking machine that fails at its two basic jobs: washing and drying. It’s way too expensive for something that makes laundry day take twice as long. Don't buy Samsung product

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung

Hi Thao, That’s quite a bit to run into on something designed to simplify your routine, especially with the expectations that come with it. Anyone would find that hard to overlook. Drying performance and cycle duration can vary depending on the load size, fabric type, and selected settings. The guide below provides helpful steps to improve drying results and better understand how the system adjusts based on these factors: https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Keeping the washer clean is an important part of maintaining its performance. The guide below outlines how to care for your unit and prevent buildup over time: https://www.samsung.com/us/support/answer/ANS10003197/ If you have additional concerns, you may reach out through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When you reach out, sharing the reference number (1152494821) will help us assist you more efficiently. You can rely on us to be here when you need help. Glaiza Samsung Care

Jun 9, 2026
Reviewer name: Rachie
5 out of 5 stars
5 out of 5 stars review

⭐⭐⭐⭐⭐ Game-Changer for Laundry Day

[This review was collected as part of a promotion.] I have been incredibly impressed with the Samsung Bespoke All-in-One Washer/Dryer Combo. After using separate washer and dryer units for years, I wasn't sure what to expect from an all-in-one machine, but this appliance has completely exceeded my expectations. The biggest advantage is the convenience. I can start a load before work or before bed, and my clothes come out washed and completely dry without ever having to transfer them to a dryer. That alone has been a huge time saver and has eliminated the problem of forgetting wet clothes in the washer. The cleaning performance is excellent. Clothes come out fresh, clean, and surprisingly soft. The heat pump drying system is efficient and gentle on fabrics, and I've noticed less wear on my clothes compared to a traditional dryer. The large capacity easily handles bedding, towels, and family-sized loads. I also love the smart features. The AI settings do a great job of automatically adjusting the cycle, and the SmartThings app makes it easy to monitor loads and receive notifications when they're finished. The sleek Bespoke design looks beautiful in my laundry room and gives it a modern, high-end feel. While drying times can be longer than a traditional vented dryer for some larger loads, the convenience of not having to move clothes between machines more than makes up for it. Plus, the energy-efficient heat pump technology helps keep operating costs down. Overall, this is one of the best appliance purchases I've made. If you're looking to save space, simplify laundry day, and enjoy cutting-edge technology, I highly recommend the Samsung Bespoke All-in-One Washer/Dryer Combo. It has truly changed the way I do laundry.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 10, 2026
Reviewer name: Hard worker
5 out of 5 stars
5 out of 5 stars review

Industrial worker combination washer and dryer!

[This review was collected as part of a promotion.] This is a machine for people who need to just Wash and go! IT GIVES YOU THE ABILITT TO PLACE YOUR ITEMS INTO THE WASHLER AND DRY , WHICH IS COMPACTED TOGETHER. So load into the machine and one load completely washing and drying your clothing items. No , going up and down the stairs to place clothes into dryer from washer. Bespoke is a washer and dryer combined! Take care of small medium loads easily! For industrial workers who have to work in rough environments this is The best!

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 5, 2026
Reviewer name: Thomas
1 out of 5 stars
1 out of 5 stars review

Great when it works

I've had this machine for about a year and a half now. It only worked for about 10 months. It broke before the warranty was over, and they sent some service techs to look at it. They came out almost 5 times and haven't been able to fix it, and now I've been told that the warranty period is over, so I can either pay for a new washer or keep paying the service techs to come out and try to fix it.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung

Hi Thomas, Recognizing the convenience your Samsung washer/dryer combo is designed to offer, we understand how important it is to have reliable performance and how frustrating it can feel when repeated service visits don’t lead to a lasting resolution. Since your concern involves prior service attempts and warranty-related outcomes, we recommend reaching out to the retailer for further assistance, as they may help review available options or provide additional support toward a resolution. Please keep this reference number for your records: 1152591808. If you would like Samsung to further review your case, please feel free to contact us using the details below. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care

May 19, 2026
Reviewer name: BeLow
3 out of 5 stars
3 out of 5 stars review

Great features and function. TerribleWash times

[This review was collected as part of a promotion.] Overall this is a good product with different views from my family. I love the one step wash and dry function since it eliminates the rewash from someone forgetting to swap the clothes to the dryer. It seems pretty efficient and set up easy. Plug it in to the 110v outlet and hook up the water lines no venting needed. Easy to use and connects to the phone easy. It does require a lot of maintenance. The cleaning cycles have to be ran frequently and they take a while. The time it takes to wash and dry a load is also really long, which you’re also not able to wash a second load while one is drying so it makes one day laundry seem to take forever.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
reply from Samsung

Hi BeLow, We’re glad to hear you had a positive overall experience with the All‑in‑One Ventless Combo, and we understand how much the maintenance and time spent using it matter to you. It’s often connected to load size, selected cycle settings, or airflow inside the unit. Keeping up with routine care, like running the recommended cleaning cycles and making sure filters or internal components are clear, also helps the unit run more efficiently. You can explore the guide below and select the fourth subtopic: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ We’d like to connect with you to learn more about your unit and discuss available options. Feel free to reach out using any of the contact methods below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152522377 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

May 21, 2026
Reviewer name: bethwiggs
4 out of 5 stars
4 out of 5 stars review

surprisingly, good machine

[This review was collected as part of a promotion.] I purchased this combination, washer and dryer based on my previous experience with Samsung washers and dryers. You see I already have a Samsung washer and dryer in my home. This all in one unit is really pretty good. I’m legally blind and the display is a little lower than I level, but most of the time I can navigate it. The only thing that’s bothersome to me is the Lyne trap pulling it out, emptying it and putting it back in requires you to line it up Just So and if you don’t have a lot of room between the washer dryer unit and the wall to pull backwards, it can be kind of tricky to line it up and put it back in and take it out and empty it. Other than that, it’s very easy to work with. I think we’ve had an issue with the clogged drain once and we’ve had this since 1 December and it is now mid May. I like that self washes and self dries let you know when you need to empty the lint trap. Let you know when you need to add detergent or fabric softener. I like that it’s an all in one unit and it notifies you if you use the phone app, when the closer are ready. I like that it’s programmable so that you can wash and Dry the clothes so that they’re ready at a certain time so you don’t have to worry about wrinkles. It even has an option to help you reduce the number of my wrinkles that you get in your clothes.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 10, 2026
Reviewer name: Bucktownbuckoroo
5 out of 5 stars
5 out of 5 stars review

The future is now

[This review was collected as part of a promotion.] I love how the how this is such a combo it's all in one finally it's safe so much space in my in my place it gives us extra room to add something else we will we I love how the how this is such a combo it's all in one finally it's safe so much space in my in my place it gives us extra room to add something else we wanted and that's a that's a two-person sauna so this is amazing you know it's like I love the app controls the AI Control to it I mean it's just totally awesome and I'm glad to be part of it and part of the future

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
Jun 15, 2026
Reviewer name: Alex
4 out of 5 stars
4 out of 5 stars review

A life saver

[This review was collected as part of a promotion.] I have had this for now over a year. The fact that I do not have to worry about transferring laundry was the best. I am currently a working mom and being able to wash my clothes and get notifications about it is also great too. I no longer have to guess whether if my clothes are done or not. I think I gave it a 4 because the fact that I live in an area that freezes my pipes. If you pipes freeze the washer is not usable not even the dryer feature is usable. So you have to physically tend to the pipe thats frozen.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
May 29, 2026
Reviewer name: Liss
5 out of 5 stars
5 out of 5 stars review

Washer

[This review was collected as part of a promotion.] I am extremely satisfied with my Samsung All-in-One Washer and Dryer. It has significantly improved my laundry routine. The convenience of washing and drying clothes in a single machine provides substantial time savings, and I no longer need to transfer loads between separate appliances. The machine operates quietly and efficiently while delivering excellent cleaning and drying performance for a wide range of items, from everyday clothing to bedding. Although I was initially uncertain about an all-in-one unit, it has surpassed my expectations. My clothes consistently come out fresh, clean, and ready to be stored. The smart features are an additional advantage, allowing me to monitor cycles and manage laundry remotely through my phone. The design is sleek and modern, complementing the appearance of my laundry area. For anyone considering an all-in-one washer and dryer, I highly recommend the Samsung model. It has made laundry considerably more convenient and efficient, and I am very pleased with my purchase.

Review from Samsung US
Helpful?0SV6WONU75Q819880020095
May 13, 2026
Reviewer name: Alex
5 out of 5 stars
5 out of 5 stars review

Another Home Run Samsung!

[This review was collected as part of a promotion.] Works great, load it up go about my day and come home to clean clothes, keeps me updated if something needs attention. Wish I had room for 2 of them. Ventless works great, as an HVAC licensed contractor I had concerns about that. I couldn't even tell it was ventless. With the extra space saved and an open 240v circuit from the previous dryer., I set up a bitcoin mining machine win win

Review from Samsung US
Helpful?0SV6WONU75Q819880020095