Hello Rach, We appreciate your feedback regarding the issues you are experiencing with your Samsung Music Frame. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hello Fugi, Thank you for sharing the issues you are experiencing with your Samsung Music Frame. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions

Hi FrankyK, Thank you for taking a moment to review the Samsung Music Frame. You don’t have to create a Samsung Account to use your Music Frame. You can skip the login and still play music through Bluetooth or Wi-Fi using your Google account or other apps. However, some smart features—like SmartThings control, automatic firmware updates, or Alexa/Spotify integration—require a Samsung Account. So it’s not mandatory, but recommended if you want full access to all features. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions