Hello yoreel, We appreciate you taking a few moments to provide feedback regarding the Samsung Music Frame. Here are a few tips to help improve the Music Frames audio performance. First thing: Update the software. The easiest way to update is by using the SmartThings app, select the Music Frame, then tap the 3 dots in the upper right and select Information. From here, you can select to update the software. Second, use Adaptive sound mode. It automatically adjusts the sound based on the content, which makes it “set and forget”. However, if you are only using the Music Frame for music, I like the Music sound mode for its clarity and faithful reproduction. If using for listening to vocals (like podcasts, news, etc.,) I like Voice Enhancement mode. Finally, there are “tweaks” you can make to tailor the sound to your taste. First, turn on SpaceFit sound so your Music Frame can adjust to your room acoustics, then go to the Equalizer and adjust the lows/high/mids to your taste. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions

Hello optimusQprime, Thank you for sharing your review of the Samsung Music Frame. We value your feedback and will share it with our teams. If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions