Hi Kritter, We appreciate you sharing your feedback regarding the Music Frames performance. Please know that with the SmartThings App, you can easily control and adjust the sound settings for the Music Frame. You will be able to select your desired sound modes the Music Frame offers such as Adaptive Sound, Music, or Standard. You may also activate SpaceFit Sound, Active Voice Amplifier, Voice Enhancement, and Night Mode audio functions. Or when you are using the multi-function button (Top O on the right side of MF) will change the different modes in the above order. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions

Hi Carroll, Thank you for taking a moment to review the Samsung Music Frame. We value your feedback and will share it with our teams. If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), Mon – Fri 8 AM – 9 PM EST, Sat & Sun 8 AM – 6 PM EST. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Solutions