Hi Sacuna. Thank you for reaching out, we're sorry to hear your Serta Foundation arrived damaged! We back our foundations with a 10-year limited warranty, and encourage you to reach out to Sam's Club at 888-802-2948 so they can guide you through your options. Thank you again for sharing your feedback, let us know if we can assist moving forward!

Hi there, thank you for taking the time to review your foundation. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. We hope this helps!