Hi James, Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your Shark Matrix isn’t emptying debris properly and that you’re finding the dust bin difficult to open. We understand how frustrating this can be, especially when the product isn’t performing as expected, and we sincerely apologize for the inconvenience this may have caused. Please know that your feedback is important to us, and we will be sharing it with our internal teams for review. In the meantime, we recommend visiting the self-help troubleshooting guide linked below, which may help resolve the issue you’re experiencing: https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false. If the issue persists after trying the suggested steps, please follow the instructions at the end of the guide to connect with our support team. We’ll be more than happy to assist you further and work toward a resolution. Kind regards, Shark Clean NA.

Hi there, Thank you for leaving a review on the Shark Matrix. We truly appreciate you taking the time to share your experience in comparison to your previous model. Your feedback is valuable, and we'll be forwarding it to our team for review so we can continue improving our products. Kind regards, Shark Home

Hi Mcgee, Thank you for sharing your experience. Having the brushroll door fall off and not stay in place can be frustrating, especially when it affects the performance of your vacuum. We’d like to help resolve this for you. Please contact us at https://support.sharkninja.com/en-CA/contact-us so our team can review the issue and assist you further. Kind Regards, Shark Clean US.

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-888-228-5531 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US

Hello there, Thank you for taking the time to leave a review. We're so sorry to hear that you're having trouble with you Shark Matrix mapping your home. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean