Hi Casey, Thank you for taking the time to leave a review. We’re unhappy to hear that your side brush motor failed after a little over a year. We understand how disappointing this must be, especially since our team informed you that replacements are only available under warranty and could not offer a paid repair option. Your feedback regarding our warranty policies is very important to us, and we will share it with the relevant teams internally. If there’s anything we can do to improve your experience or if you’d like to share additional thoughts, we’d love to hear from you. Please feel free to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi there, Thank you for taking the time to share your feedback. We're sorry to hear you're experiencing issues with reconnecting your robot, random cleaning behavior, and battery performance. We recommend reviewing the following troubleshooting guide, which may help resolve these concerns: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the issue persists after following the troubleshooting steps, you'll be directed to our Customer Service team for further assistance. Kind regards, Shark Home

Hey there, Thank you for your feedback. It's disheartening to hear that your Matrix Robot has gone from working well for 1.5 years to struggling with battery life and making unusual noises, we can understand how frustrating that is, especially when you’re not sure where to turn for support. We’d love to help with both the runtime and noise concerns. Please visit the “Robot and Charging Base” section in the guide below, then follow the steps under “Short Runtime/Battery Life” and “Unexpected Noise.” If the issues continue after completing those checks, simply follow the instructions at the end of the page and we’ll take it from there, including reviewing any warranty options and replacement support that may be available. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide Kind regards, Shark Home

Hi Tom, Thank you for taking the time to share this feedback with us. We understand how disappointing it is when your Shark Matrix Robot is unable to complete cleaning your home before returning to the dock and spends more time in certain rooms than expected. We can see that you recently interacted with our team regarding this concern. If you still need assistance, please reply to the same email thread so we can continue assisting you. You can also reach out to us through the link below if you have any further concerns or questions. https://support.sharkninja.com/contact-us Kind regards, Shark Home