Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean

Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean