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Customer reviews for Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity for
Shark Matrix™ Self Emptying Robot Vacuum with 60 Day Capacity
3.9 out of 5 stars
stars
375 ratings349 reviews
  1. 5 stars58% (218)
  2. 4 stars11% (43)
  3. 3 stars8% (29)
  4. 2 stars7% (27)
  5. 1 star15% (58)
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Showing 91-100 of 349 reviews
Aug 3, 2026
Reviewer name: Chummy1
4 out of 5 stars
4 out of 5 stars review

Cleans great

Love how the robot cleans. Not a fan of the protruding part on the top. Gets stuck under the bed.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Aug 18, 2026
Reviewer name: Itworksasadvertised
4 out of 5 stars
4 out of 5 stars review

Its good.

Works well, its not a miracle worker but helpful..

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Aug 29, 2026
Reviewer name: Mighty
5 out of 5 stars
5 out of 5 stars review

It really helps with all the dog hair in my house.

Review from sharkninja.com
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May 3, 2026
Reviewer name: Pain killer
5 out of 5 stars
5 out of 5 stars review

Matrix is great

This is the 2nd replacement and it works great!!. We have 2 dogs and 3 cats and daily vacuuming is a must

Review from sharkninja.com
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Feb 21, 2026
Reviewer name: Nixan
1 out of 5 stars
1 out of 5 stars review

Pad keeps coming off

Absolutely horrible product. Both this off timtok. Mopping pad keeps coming off. About to run this piece of trash under my truck. Waste of money.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean

Jan 9, 2026
Reviewer name: jngreen114
5 out of 5 stars
5 out of 5 stars review

Great Vacuum

This is my second one that I have bought, the first one lasted almost 10 yrs........then, I just got this one and it works FANTASTIC!! It is so nice to come home to a vacuumed house in between using the other vacuum....... LOVE IT!!

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
Oct 25, 2025
Reviewer name: Florida Bird
3 out of 5 stars
3 out of 5 stars review

Need more time!

The jury is still out. My old shark robot has two brush feet and seemed to pick up more stuff! From emptying, it doesn’t appear that this robot is picking up hair.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hi there, Thank you for sharing your thoughts on the Matrix Self-Empty Robot Vacuum. We’re glad to hear you’ve had a positive experience with your previous Shark robot, and we’re sorry to hear this model isn’t meeting your expectations when it comes to hair pickup. Your feedback is important, and we’d love the opportunity to help troubleshoot or explore ways to improve performance. Sometimes small adjustments in settings or placement can make a big difference. Please reach out to our team by phone at 1-888-228-5531. We’d be happy to look into this for you and help ensure your robot is working at its best. Warm regards, Shark Clean US

Nov 9, 2025
Reviewer name: Me68
1 out of 5 stars
1 out of 5 stars review

Very unhappy

Very unhappy with my Matrix. Even with max suction it doesn't pick up a small bit of cat hair let alone get down deep into the carpet. The brush doesn't come past the vacuum body so not surprised that it doesn't pick up anything.

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We're disappointed to hear that your Matrix hasn’t performed as expected. We understand how disappointing it can be when a product doesn’t meet your needs—especially when it comes to pet hair. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. We kindly invite you to reach out to our team via phone at 1-888-228-5531 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Oct 23, 2025
Reviewer name: Pegs60
5 out of 5 stars
5 out of 5 stars review

Nice & quiet

I love it! It is so quiet too. I don’t have to turn up my tv volume. Been using it for a little over a week now & have not seen anything it missed. So it’s doing very well.

Review from sharkninja.com
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Oct 7, 2025
Reviewer name: John’s
4 out of 5 stars
4 out of 5 stars review

Robot works great app crashes even after 2 updates

When I first got it the app worked great. The unit does a good job however when it completes it’s cycle and I hit review report the app locks up and the. I have to restart the app. Please fix this. I am using an iPhone 14+ on version 18.6.2

Review from sharkninja.com
Helpful?5FG3IJHJMUQ419608165191